I installed a Google Nest doorbell camera. It is a wired connection. I’ve quadruple checked all my connections and reconnected and reinstalled the camera. I’ve taken the troubleshooting steps in the app. When the bell is pressed I can see the chime plunger move a little. So it is getting the proper signal. But it doesn’t move anywhere near enough to hit the chime. It is on a 16 volt transformer so that should be enough power. Should I just try another chime? Any suggestions?

Updated on page 2. But just using higher amp transformer with the same voltage gave me the power needed to ring the chime. Thanks!

This message has been edited. Last edited by: frayedends,

Did the bell work before and are you using a different transformer than original chime?

Many older bells were 24v and just a quick search of a Nest power supply shows it as 20v

Might be why my existing door chime is disconnected & not powered by the Vivint doorbell camera.
Luckily my alarm panel dings like a doorbell & is a couple feet below the original chime.

16 volt transformer nest said 8-24 needed. Brand new house. The chime worked before.

I had the same issue but with Ring. While I had a 16v transformer, I had problems until I switched to 24v.

quote:

Originally posted by Flashlightboy:
I had the same issue but with Ring. While I had a 16v transformer, I had problems until I switched to 24v.

This exact same thing happened to my father. Changed to a 24v transformer and his started working correctly.

Is the doorbell camera being powered by your existing transformer and working properly?

I have a ring doorbell cam, and it is being powered by my existing transformer, but my pre-existing chime does not chime. I really don't know why they did not or could not engineer it to continue acting as a switch for the existing chime, but they did not. I'm guessing yours is the same way.

I get an alert on my phone if someone pushes the button (as well as by motion even if button is not pushed). But I bought a Ring chime for $35, which connects through the network and works perfectly fine. It's small and plugs into any A/C outlet. I can adjust the ring tone and volume through the app. And if necessary I can add additional chimes in other areas of the house.

The OP said he could see it move but not stroke, low voltage is my call without a service call

And, if other devices powered by same wall wart you must also look at amps

16 volt transformer nest said 8-24 needed. Brand new house. The chime worked before.

From Google support:

“Some doorbell systems may not be able to deliver enough power to the chime after Nest doorbell installation, even if the transformer is rated between 8 to 24 V AC and 10 VA in North America or 8 to 24 V AC and 10 VA in Europe.

The Nest doorbell 2nd gen (wired) must be connected to a transformer rated to 16-24V AC and 10-40 VA to receive enough power.”

I have the same issue with my Ecobee doorbell.

Where does one get a 24v transformer?

quote:

Originally posted by smlsig:
I have the same issue with my Ecobee doorbell.

Where does one get a 24v transformer?

Possibly still a hardware store even a big box

Amazon
https://www.amazon.com/Enduran...id=1707187734&sr=8-7

I would recommend a hard wired transformer over a wall wart style, That is old school and used to last for decades.

Just went through this with a wired Nest doorbell, would ring outside but not inside. After google search, went to chime duration under settings, and turned the electronic chime to off. Has worked great since.

something to check first, I am a hardware guy, not software.

I switched from Vivint to SimpliSafe; neither would or does operate the legacy doorbell chime.

I get notifications of motion from the SimpliSafe doorbell camera, and the SimpliSafe base station does ring also, though I can’t hear it unless I’m in the same room. We don’t get many visitors anyway. If it’s the grandkids, I know they’re coming.

It’s not the settings so must be the power. I will buy a 24 volt transformer. I think I need a new chime rated 24 volt if I do that. I may wait till I’m down here full time. Thanks for the tips.

quote:

Originally posted by Flashlightboy:
I had the same issue but with Ring. While I had a 16v transformer, I had problems until I switched to 24v.

I was in this camp too. If you have easy access to the transformer I'd start there.

I put in a Blink (Amazon) video doorbell as a wired unit. Same outcome - no chime inside. I went thru the setup software again and discovered a software switch I had to turn on. Works fine now.

RMD

quote:

Originally posted by rduckwor:
I put in a Blink (Amazon) video doorbell as a wired unit. Same outcome - no chime inside. I went thru the setup software again and discovered a software switch I had to turn on. Works fine now.

RMD

The nest has these settings also. It has “ring indoor chime” button and “electronic chime” button that allows you to control how long an electronic chime rings. I’ve reset and tried multiple settings with no luck.