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How to get a refund from Expedia? Login/Join 
Staring back
from the abyss
Picture of Gustofer
posted
God I miss the old days when you could pick up the phone book, dial a number, and talk to a human being! Mad

I had a flight scheduled for tomorrow that I need to cancel (yep, paid extra for the ability to do so). I am able to cancel it on their website, but they are only offering me credit rather than a refund.

I'm trying to speak with a human being to get a refund instead, but it is virtually impossible.

I've tried pretty much every option that Google has to offer and no joy.

Does anyone have any suggestions?


________________________________________________________
"Great danger lies in the notion that we can reason with evil." Doug Patton.
 
Posts: 21011 | Location: Montana | Registered: November 01, 2010Reply With QuoteReport This Post
Tinker Sailor Soldier Pie
Picture of Balzé Halzé
posted Hide Post
You bought a refundable ticket?

Most tickets are not refundable. Nowadays airlines allow ticket changes and cancelations without the fee, so you would be entitled to a credit for the full amount. If you didn't specifically buy a refundable ticket however, don't count on getting one.

P.S. Make your life easier next time and book directly through the airline.


~Alan

Acta Non Verba
NRA Life Member (Patron)
God, Family, Guns, Country

Men will fight and die to protect women... because women protect everything else. ~Andrew Klavan

 
Posts: 31171 | Location: Elv. 7,000 feet, Utah | Registered: October 29, 2012Reply With QuoteReport This Post
Staring back
from the abyss
Picture of Gustofer
posted Hide Post
quote:
Originally posted by Balzé Halzé:
You bought a refundable ticket?

Well, I thought I did. Paid additional for the ability to cancel any time. Canceling, to me, would mean getting a refund or credit. Since I have no idea when or where I'll be able to travel again, a refund makes most sense, and if I could talk to a fargin human being, perhaps I could explain that and get the refund vs. credit.

Perhaps that's not possible, but a real fargin human being would be able to tell me this in about five seconds or less. Instead, nope, I get "For English, press 1". Mad

quote:
P.S. Make your life easier next time and book directly through the airline.

Definitely.


________________________________________________________
"Great danger lies in the notion that we can reason with evil." Doug Patton.
 
Posts: 21011 | Location: Montana | Registered: November 01, 2010Reply With QuoteReport This Post
I Deal In Lead
Picture of Flash-LB
posted Hide Post
quote:
Originally posted by Balzé Halzé:
You bought a refundable ticket?

Most tickets are not refundable. Nowadays airlines allow ticket changes and cancelations without the fee, so you would be entitled to a credit for the full amount. If you didn't specifically buy a refundable ticket however, don't count on getting one.

P.S. Make your life easier next time and book directly through the airline.


I started buying tickets exclusively through the airline itself around 25 years ago or so and will never do it any other way.

Very easy to take care of business that way.
 
Posts: 10626 | Location: Gilbert Arizona | Registered: March 21, 2013Reply With QuoteReport This Post
Info Guru
Picture of BamaJeepster
posted Hide Post


This is the number you tried? I read elsewhere that the avg wait time for them is around 45 minutes.



“Facts are stubborn things; and whatever may be our wishes, our inclinations, or the dictates of our passions, they cannot alter the state of facts and evidence.”
- John Adams
 
Posts: 29408 | Location: In the red hinterlands of Deep Blue VA | Registered: June 29, 2001Reply With QuoteReport This Post
Staring back
from the abyss
Picture of Gustofer
posted Hide Post
^^^^^^^ Yup. Among others.


________________________________________________________
"Great danger lies in the notion that we can reason with evil." Doug Patton.
 
Posts: 21011 | Location: Montana | Registered: November 01, 2010Reply With QuoteReport This Post
Political Cynic
Picture of nhtagmember
posted Hide Post
If you buy through the airline you can get a refund if that’s what you bought. Since you bought through a third party I wish you luck. I doubt you will get a refund. They’ve already shipped your money offshore.
 
Posts: 54063 | Location: Tucson Arizona | Registered: January 16, 2002Reply With QuoteReport This Post
Tinker Sailor Soldier Pie
Picture of Balzé Halzé
posted Hide Post
quote:
Originally posted by nhtagmember:
If you buy through the airline you can get a refund if that’s what you bought.


No. Not likely. Not after 24 hours from the booking date.


~Alan

Acta Non Verba
NRA Life Member (Patron)
God, Family, Guns, Country

Men will fight and die to protect women... because women protect everything else. ~Andrew Klavan

 
Posts: 31171 | Location: Elv. 7,000 feet, Utah | Registered: October 29, 2012Reply With QuoteReport This Post
Member
posted Hide Post
If the phone system asks you to make a selection by either; 1) pushing a button OR, 2) saying your selection aloud, try speaking absolute gibberish to "confuse" the automated system until it puts you thru to a human. On many automated phone systems, yes, it really works!!
 
Posts: 1742 | Registered: November 07, 2015Reply With QuoteReport This Post
Told cops where to go for over 29 years…
Picture of 911Boss
posted Hide Post
quote:
Originally posted by Outnumbered:
If the phone system asks you to make a selection by either; 1) pushing a button OR, 2) saying your selection aloud, try speaking absolute gibberish to "confuse" the automated system until it puts you thru to a human. On many automated phone systems, yes, it really works!!


“Agent” or “representative” will sometimes work as well






What part of "...Shall not be infringed" don't you understand???


 
Posts: 11420 | Location: Western WA state for just a few more years... | Registered: February 17, 2006Reply With QuoteReport This Post
Member
posted Hide Post
Buying through expedia and other third party vendors isn't the same as an airline issuing a refund. While most airlines are doing that right now, or moving a schedule with no questions asked, third parties and brokers like expedia are often willing to allow you to cancel and rebook with no fee for the change, or to keep your value and apply it to the next ticket (which may be more), but often are difficult to tag for a refund.

I've purchased a week of hotel before, but hit the wrong date. Expedia didn't care. Use it or lose it.

Part of the deal is that you usually pay less with outfits like expedia; they're selling open seats and act as brokers for the airlines, but once that seat has been sold, they're not anxious to sell it again. Cancel, and they will sell it again...but they're not queick to refund.

This is what Expedia has to say about cancellations and refunds:

quote:
Due to COVID-19, most refunds for flights, including when they’re part of a package, are issued within 12 weeks. Some refunds could take a bit longer, depending on the airline.

In other circumstances not impacted by COVID-19, here’s what you should know about refund timelines:
How to track your refund

Have a refund coming? We’ve made it easy for you to track when it’ll arrive. All you need to do is go to Trip Help and select your itinerary from the drop-down menu. Voila! You can see where your money is.

How it works
Expedia may take up to 24 hours to process your refund. Once that has happened, your bank or payment service (such as PayPal) will take care of the rest. Just know that it may take them up to 7 days to post the credit to your account, and up to 2 billing cycles to show the credit on your statement.

You’ll see the refund on your original method(s) of payment. So, say you paid using your debit card -- that’s where the money will be refunded. We’ll send you an email with the nitty-gritty about your refund amount, and how and when you'll get it.
If your credit card statement includes a charge from a third party (such as a low-cost airline, rental car company, or cruise line), you’ll receive your refund from them, not Expedia. If this is the case, get in touch with that third party to ask any questions about refunds.

If you've been charged a deposit or partial payment, you'll be refunded for that amount, minus any fees. Say you paid a USD 200 deposit on your hotel, but you ended up having to cancel. If the hotel charges a USD 20 cancel fee, you’d get USD 180 back.

The basics on cancellation fees
If you used points to pay for your entire booking, and you’ve been charged a cancellation fee, that’ll come out of your points balance.

For instance, say you used 1,500 of your 2,000 points to pay for your whole trip. We’ll pretend the cancel fee is USD 20, so that will be converted to points and removed from your remaining 500 points.

If you used points and a credit card to pay for your booking, any cancellation fees will come out of the points portion of your refund first, followed by the credit card portion, if necessary.

If you used all your 2,000 points to pay for your trip, then used your credit card to cover the remaining cost, the cancel fee will come out of your points balance first. So say the fee is USD 20, that means you’ll get 1,980 points put back into your points account.

Flights
Did you cancel within 24 hours of making your reservation? Some flight bookings are eligible for a full refund.

Need to cancel a non-refundable flight? Instead of getting your refund back, you may instead get a flight credit to use for a future booking.


https://www.expedia.com/service/
 
Posts: 6650 | Registered: September 13, 2006Reply With QuoteReport This Post
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