I had the flashlight for sometime and it suddenly stopped working. Sent them an email and they sent me a postage paid mailer. A brand new lightcame in the mail today. Great customer service!

I know SF gets complaints on their pricing, but their CS is great.

Thanks for sharing..

PS - what was the model?

That is great to hear..

During my time in LE and working for the medical examiner, I always carried either Streamlight or Pelican (plus a couple of Inova's). I always wanted one (especially the E2D Defender) but they were just a tad out of my price range.

With that being said, all of my co-workers carried them and even back in the day, Surefire had great customer service.

I am glad they are staying true.


Edit:
I lied.. I did have a Surefire.
It was one of the first polymer series, and it was a pain. The tail cap/button kept tearing/breaking apart. True, to their word, Surefire sent me a new one, with no questions asked.

I lost a Surefire light in the woods behind my home several years back. Found it last summer when I was clearing some brush. Swapped out the battery and viola - it worked just fine.

The bezel was rusted/pitted so I contacted Surefire to see if I could purchase just the bezel. Told the Rep my story and she sent me a new complete head.

E2D defender

I had a Surefire light that was getting hot and going through batteries pretty quickly . I sent it back and the CS people said that they didn't find anything out of spec but they would do a courtesy replacement if I wanted it . The light was discontinued but they sent me something comparable .

Fenix has several good choices in its website. I've had good success with their tactical lights.

I've had a Fenix a long time, and I bought my Dad one also, and after all these years both are still working fine. They must not be too bad. These are aluminum pocket units.