Remote IT for Mac users.
Does anybody utilize the services?
I've been with MacKeeper for about 10 years and I'm looking to make a change. Any recommendations would be appreciated
Thank you,
DTV

Are you asking about the technology for DIY use, or a paid commercial service?

Technology: most obvious is ARD (Apple Remote Desktop) a way to control one or more machines over a network. Read Apple's how-to here. A background server process runs on the target system, and the console on which you control the machine is called Remote Desktop, look for it in your Applications folder, I am pretty sure it is included in the standard version of macOS, if not, look for it in the App Store. There are versions of the server and client for other OS's as well.

There are are at least dozens of freeware and payware alternatives, some geared to a single remote box, some to large scale deployments. I am not going to try to enumerate them here when you can get Google to do it for you with little effort.

Service: I imagine any reputable macOS support entity will offer this at whatever their hourly rate might be. I did this as part of my practice for at least twenty years before I retired using mostly ARD with a single management console to perhaps as many as sixty remote systems at a time.

I'll also note that crackers use this technology to gain entry to systems for purposes of their own. Be aware and careful of those to whom you grant access.

quote:

I'll also note that crackers use this technology

Maybe “hackers” rather than “crackers”?
Or maybe a new-to-me term?
As you know, I’m…

Personal use, maybe TeamViewer?

We had a commercial license for years [along with SolarWinds Dameware] before moving to a more robust RMM platform, for more than just remote access.

quote:

Originally posted by Pipe Smoker:

quote:

I'll also note that crackers use this technology

Maybe “hackers” rather than “crackers”?
Or maybe a new-to-me term?
As you know, I’m…

"Hackers" was originally a term for a good guy/girl who knew their way around a system, and were developers of. e.g., an OS or popular application. When it started being used to mean a "black hat," the networking community came up with "cracker" to differentiate themselves from the bad guys. This happened back in the 90's.

In today's world, the lines are far more blurred than they used to be with many hackers/crackers switching sides as opportunities present themselves. For example, you can now hire a "pentester" (Penetration tester) to launch attacks on your systems to see where vulnerabilities exist. Not a surprise, the best pentesters are those who cut their teeth in less scrupulous pursuits. Once discovered, there is a commercial market for their results that might turn a purportedly good man bad. Of course. there are those who don't bother with this "cover" and just go for it. Bug discovery and disclosure can be quite lucrative, I have heard rumors of payouts in the six and seven figure range.

I used TeamViewer in the past, it is free for personal use and it works on PCs and Macs

As if often the case on our threads, the OP question sparks other ideas.

If you face "IT" issues and need someone to help, I have found AI resources to be far more effective than ever imagined. I key in my question. It returns a step by step procedure to solve the problem, often with three variants of easy, moderate, and full tilt boogie user does it all.

I would not want ANYONE remoting in to my laptop these days.