I'm not sure if this belongs here so admins please move if necessary but I wanted to give two thumbs up for Crimson Trace and their outstanding customer service.

I know lasers aren't for everyone but I like them and have them on a variety of carry and home defense pistols. Crimson Trace has a program where they will send owners free batteries for their lasers, annually for life. For years I took advantage of this program and it was as simple as calling their number, verifying my mailing address and they would send me all the batteries I needed for all my registered products. In the last few years I have been doing less shooting and was traveling quite a bit so I never got my annual supply. This year I found out their system changed as they lost their entire database and needed us to re-register our products using the application form on the website. While it was repetitive and tedious to do for each one (some of which I didn't feel like taking apart to get the serial number) Crimson Trace made good and delivered me all the batteries with or without the serial numbers. Here's what I got in the mail yesterday:





Moreover, about 10 years ago I had a problem with one of the grips and one of the rail modules. On both occasions I called Crimson Trace and a live person answered and handled my claim. For both products I received brand new replacements and some extras like lense Q-tips, additional adjustment tools and microfiber clothes. In an age where customer service has been lacking, I've been very happy with every interaction I've had with Crimson Trace and speaking to a live person each time I call in and select the appropriate department.

That’s good to hear since they were acquired by …. SMITH???? I had occasion to use their customer service many years ago because of something I BROKE. As in I the user boogered up their perfectly good product and I made it clear to them it was MY fault and asked if they could fix for me and I would give them my credit card. They said they wouldn’t hear of it and said they were already sending me a replacement and just asked if I could return the broken unit when I had time.

I was gobsmacked and kept saying I SCREWED UP NOT YOU. She just kept laughing saying no worries mistakes happen.

I have always spoke highly of them and bought other products since then. Sounds like they haven’t lost that service of the customer mindset and that makes me happy.

I was not aware that CT furnished new batteries for their product.....Duh!! I just ordered a new battery for my unit......not from CT.

Yes, I have to get on the phone with them. It's been a couple of years since I got new batteries from them. COVID had an impact on them at one point.

Thank you - great info!
Cheers