I bought an iPhone 7 plus a few weeks ago and have had problems with the microphone cutting out during phone calls. If I turn the speakerphone on and then off, the microphone will work again. This problem occurs about every three calls. I called Apple and the tech told me to reset the network settings but it didn't help. Then, I took it to an Apple store and the tech ran a diagnostic on the phone and all of the hardware passed his tests. The phone is on the Verizon network.
Does anyone here have a solution to this problem?This message has been edited. Last edited by: Suppressed,
Posts: 3247 | Location: MD | Registered: March 23, 2003
I have the iphone 7 and verizon. I don't know if this is your problem, BUT if I cradle the phone between my head and shoulder (without using my hands) it does what you describe, the other caller can hardly hear me .
Originally posted by rbert0005: Go to Verizon and ask them to check if all the network settings are all set. I just went thru that with mine over the weekend.
Bob
I will try that next. I just got off an online chat with Apple. They told me to do a software update through iTunes while the phone is in recovery mode. I hope it is fixed.
Posts: 3247 | Location: MD | Registered: March 23, 2003
I have a tendency to hit the mute button with my cheek if I hold the phone too flat- could this be your issue? Putting it to speaker and back may turn off the mute button.
Just a thought.
Clarior Hinc Honos
BSA Dad, Cheer Dad
Posts: 1624 | Location: on the 42nd parallel | Registered: November 19, 2013
Originally posted by MooneyP226: I have a tendency to hit the mute button with my cheek if I hold the phone too flat- could this be your issue? Putting it to speaker and back may turn off the mute button.
Just a thought.
this. When you tilt the phone enough the screen comes on and you can inadvertently activate the mute button.
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Posts: 9958 | Location: RI | Registered: October 08, 2012
The problem was the Pelican Marine case. Although it is a very nice case, it was interfering with the phone's noise canceling function and caused the microphone to turn off. I switched to a non-sealed case and the phone works fine.
Posts: 3247 | Location: MD | Registered: March 23, 2003
