quote:

Originally posted by MikeGLI:
Sounds like a piece of shit dealership.

B I N G O

Total b.s. They tried to get you to pay for a repair so they get more money for it. Then when it looked like you were going to bounce they came right out and said it was covered before they didn’t get anything from it. Toyota is no different than any other dealership and this type of b.s. goes on everywhere. My guess is there’s actually nothing wrong with your vehicle what so ever but they put themselves in a spot being dishonest and had to get it covered under warranty.

Toyota builds good vehicles and crummy dealerships.

quote:

Originally posted by PASig:
They didn’t want to do the work under warranty because they don’t make any money off you for it.

This isn't completely true anymore, Warranty work is a huge income for dealerships, they don't care who pays them. In many states, the factory must pay the going street rate for labor, so if Dealer A is charging $175 per hour the factory by law can't short the labor fees, Florida is such a state, there may be exceptions out there but for the most part, warranty work is good money.

I'd take it to another Toyota dealer and get another inspection and quote, it's doubtful that Toyotas drive train warranty extends to 2WD portions only considering the number of 4WD vehicles they sell.

Thats not to say there are not stealerships and unscrupulous dealer service departments...

Warranty labor times are different than customer pay, the labor rate may be the same, not sure on that. The dealer does not make the same profit off of warranty repairs.

There is a reason Toyota create Lexus brand for the US - the Toyota dealerships. I understand they felt there was no way to sell luxury product through the existing Toyota dealership network.

On reliability, I took an Uber in Seattle last week. 2017 Toyota Prius, looked brand new, 269,000 miles. Driver said only regular maintenance, no repairs.

They do make a nice vehicle.

Interesting warranty story: Porsche Cayenne 6 cylinder, auto tranny. 4 years in, tranny starts making 'weird' noises. Just shy of warranty end. Took it to the dealer, regular service member. Explained the noise, he said "try again". Looked at him weirdly and tried to explain the noise. He said, "try again". At the point I was fuming but explained it differently. He said, 'yep, we seen/heard that before. New tranny, warranty coverage. Either he was jerking me or Porsche was looking for a specific description before they would cover the repair. Regardless, new tranny was installed and the car lasted >120K miles before I traded it in.

quote:

Originally posted by rizzle:
Warranty labor times are different than customer pay, the labor rate may be the same, not sure on that. The dealer does not make the same profit off of warranty repairs.

There are companies that dealers hire to do recall notice work for them. They data mine the sales database of the dealer or dealer group, send out emails, texts, and mailers with follow up calls about Recalls to owners in order to get them into the dealership.

The factory puts out the recall bulletins but many folks ignore them, Dealers get a huge bump check every month from the factory for doing the
recalls it's like found money on top of normal work.

It also allows the dealer to do inspections, sell oil changes, tires, brake jobs, all kinds of work that might be done at other places.

Same with warranty, you might be in there getting the warranty fix on something and they end up picking up oil change, brakes, air filter, cabin filter.

Talk with any dealer SM about the process, it's way different than in 1987, warranty and recall work is big money to service departments.

Recalls are totally different than warranty work. You mention warranty work brings in upsell, sure it does. Warranty labor time is not the same as customer pay. The dealer does not make as much doing warranty repairs.