SIGforum
Poor Customer Service Radian Weapons

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https://sigforum.com/eve/forums/a/tpc/f/320601935/m/5730087774

December 18, 2020, 07:41 PM
ZSMICHAEL
Poor Customer Service Radian Weapons
Upon the suggestion of other SigForum members I ordered some items from them on Black Friday. My credit card was promptly charged. To date crickets. No notification of the order being recieved or shipped. NO response to two polite emails. No response to phone call.

If you would like to hear CCR FULL BLAST while on hold give them a call. It was different. Of course this was to be a Christmas gift.

Any thoughts or similar experiences?
December 18, 2020, 07:49 PM
shovelhead
Call your credit card company and open a case explaining dates, times, attempts to get information on the shipment.

A chargeback will get their attention, especially if they have already shipped the items.


-------------------------------------——————
————————--Ignorance is a powerful tool if applied at the right time, even, usually, surpassing knowledge(E.J.Potter, A.K.A. The Michigan Madman)
December 18, 2020, 08:11 PM
Lefty Sig
Same thing happened to me. Thought I accidentally deleted the order confirmation email. Figured they got swamped.
December 18, 2020, 08:11 PM
dry-fly
I did not buy anything on Black Friday from Radian, but I have seen two or three apology letters online from Radian saying something to the affect that there is/was a processing problem, etc that’s caused a major backlog. Might have been on FB.


"Attack life, it's going to kill you anyway." Steve McQueen...
December 18, 2020, 08:14 PM
P210
Their FaceBook page is filled with reports of similar experiences so there’s definitely some issue they don’t have a handle on, whatever it is. Good luck.
December 19, 2020, 02:10 AM
Jelly
quote:
No notification of the order being recieved or shipped. NO response to two polite emails. No response to phone call.


They don't seem to taking care of business.

Most credit card issuers do not allow merchants to charge your credit card before they ship. I could see a day or two but this is not right.

If they took your money weeks ago that is not a order processing problem. It a shipping the phantom product out problem.
December 19, 2020, 04:41 AM
arfmel
Agree with the suggestion to call your credit card company for a chargeback. Maybe give something else for a Christmas gift. Radian doesn’t deserve your business.
December 19, 2020, 07:21 AM
Balzé Halzé
quote:
Originally posted by Jelly:

Most credit card issuers do not allow merchants to charge your credit card before they ship.


Say what?


~Alan
Acta Non Verba
NRA Life Member (Patron)
God, Family, Guns, Country

Men will fight and die to protect women... because women protect everything else. ~Andrew Klavan

December 19, 2020, 04:47 PM
ZSMICHAEL
Did a chargeback. Thanks for the advice. I will post the results.
December 20, 2020, 07:08 AM
Black92LX
quote:
Originally posted by Balzé Halzé:
quote:
Originally posted by Jelly:

Most credit card issuers do not allow merchants to charge your credit card before they ship.


Say what?


I was thinking the same.


————————————————
The world's not perfect, but it's not that bad.
If we got each other, and that's all we have.
I will be your brother, and I'll hold your hand.
You should know I'll be there for you!