SIGforum.com Main Page The Lounge Longshot question: Anyone have an idea who to contact at Comcast to request cable be installed on a street that doesn't have it. Great Update Pg 1
Main Page The Lounge Longshot question: Anyone have an idea who to contact at Comcast to request cable be installed on a street that doesn't have it. Great Update Pg 1Page 1 2
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paradox in a box |
The story is my girlfriend and I were about to sign an offer on a new construction house. This is on Mount Wachusett in MA. The street has about 9 houses on it (maybe more). It's probably about 1/2 mile long street, maybe a bit more. I believe Comcast is available on the cross streets. Comcast is the only internet/cable company in town. The street has no cable. I've tried calling Comcast to no avail. We spoke to a neighbor and they said that Comcast will schedule install but when the tech shows up he can't do anything because the cable isn't run on the street. No one can figure out who to call. Every call and chat I've done online results in some Indian telling me to build the house and they will put it in the system and install. But I know this is not the case. I'm hoping there is some other contact that can actually help. Even if we needed to pay to run cable it could be an option. Everyone on the street would likely pay something. I have contacted the town offices to see if they can help but haven't gotten a reply.This message has been edited. Last edited by: frayedends, These go to eleven. | ||
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| Oh stewardess, I speak jive.  |
Good luck. Seriously. I have friends who work for Comcast corporate, in Philly and Denver, and I've gotten blank stares and shrugged shoulders when I asked, on a few occasions. I'm not sure if they're all being trained to actively keep that secret or not, but it seems a well hid secret just the same. | |||
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| Member |
If you have an actual address you need to call in to technical support and have them create serviceability ticket. That creates the process of getting a line or pedestal put in on the side street to get services there, that is the process that I would do for an address in the West Region. I couldn't say for your neck of the woods but that is where I would start with them. Houston Texas, if the heat don't kill ya, the skeeters will. | |||
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Member |
try asking your question on this site you may have better luck getting good reply http://www.dslreports.com/forum/comcast "They that can give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety." --Benjamin Franklin, 1759-- Special Edition - Reverse TT 229ST.Sig Logo'd CTC Grips., Bedair guide rod | |||
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| paradox in a box |
I guess the issue is I need to be sure before the house is built so I can't have an address. But the person on tech support told me it was serviceable. However, the neighbors disagree and have tried with the same answer.
Thanks. I'll try that! These go to eleven. | |||
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Dies Irae |
Surely this development has been platted and permitted, so someone knows street names and lots. Worst-case scenario, you could go to whatever governmental entity is responsible for oversight. | |||
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| That rug really tied the room together.  |
I've lived in my house for 6 years. I've been trying so hard to get comcast. Every person, every manager, says it's impossible. My neighbor down the street has comcast, about 1000 feet away. And they all say it's impossible to run that line the extra 1000 feet to my house. I even offered to pay for the line. Nope. GFY, no soup for you!! In the past year three new houses have been built on my street, and they all want comcast. All were told the same thing, absolutely impossible. And pound sand. We can put a man on the moon in 1969, but in 2018, it's utterly impossible to run a cable line 1000 feet from the neighbors house to my house, and the other three brand new houses just built on my road. That's over $7000 in annual cable service income that they are turning down on my street alone. They just don't give a fuck. ______________________________________________________ Often times a very small man can cast a very large shadow | |||
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Member |
One of our neighbors did exactly this for our neighborhood. She collected signatures and maybe even got the city involved. I don’t really know them but I may see what I can find out. The difference is that we had about 30 houses that needed it. | |||
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Shall Not Be Infringed |
I think you're on to something there....It's almost like unwritten internal slogan or something. Comcast - They just don't give a fuck! ____________________________________________________________ If Some is Good, and More is Better.....then Too Much, is Just Enough !! Trump 47....Make America Great Again! "May Almighty God bless the United States of America" - parabellum 7/26/20 Live Free or Die! | |||
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| Member |
Last I remember 15 years ago, it had to do with the number of houses actually built and or sold. My brother had to wait about a year for the new subdivision to fill out before he got cable. | |||
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| Res ipsa loquitur |
We went for 16 years without cable because Comcast wasn’t willing to run a line down our street. they only did it earlier this year when a new subdivision came in and my neighbor still had to pay to have them cross the street. Good luck but unless you’ve got a huge street, I doubt they will be interested in doing it. __________________________ | |||
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| Member |
It looks like they have a license with the town council. Maybe something in this file can help you. https://www.mass.gov/files/doc...tlicense-12-2008.pdf | |||
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| paradox in a box |
Actually that is my current town. I'll try to find one for the new town, which is Westminster, MA. ETA: Found the current Westminster license. I'll review it and see if anything is helpful. This is not a subdivision. It's only 3 lots, sold by the family next door. The entire street is maybe 10 houses. It's on the side of a small mountain. Lots of land. In particular enough land for me to set up shooting range somewhere on my property. So I'm willing to put in any effort I can. These go to eleven. | |||
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| paradox in a box |
Update is that I contacted the builder with a copy of the town license. If there are 15 houses within an aerial mile then I think Comcast has to provide service. It may be close. I'm putting it on the builder. These go to eleven. | |||
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| paradox in a box |
Sort of a big update! Thanks to side_shot for the other forum mention and SigSac for the license links I've made more progress than I could have hoped. I used the Comcast forum to post my issue. One person had a simple reply with an email address at Comcast to try. I got a reply, not from the person at the email address, but from someone at National Customer Operations in Philly. Apparently the person I emailed must be pretty high up. She asked for my phone number and a contact time. Today I got a call from the local office handling installation. I forget the title of the woman but she was extremely helpful. They have already put wheels in motion to install on the street. They are contacting the electric company that owns the poles. Once they get permission to install they are sending sales person to the existing houses to ascertain how many will be willing to sign up. I'm guessing most will sign up since there are no alternatives. I was told the first part can take 30 days and then next part can be 60. The reason I think the license with the town helped is that I found a piece saying 15 houses requires installation. Lots of legalese so I wasn't positive. But it also gave the time requirements as 30 days to get permits and 60 to install. So even if we somehow don't buy the house I think the neighbors will be pretty happy that I may have just managed to get them all internet. These go to eleven. | |||
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| Member |
i am glad it worked out for you  "They that can give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety." --Benjamin Franklin, 1759-- Special Edition - Reverse TT 229ST.Sig Logo'd CTC Grips., Bedair guide rod | |||
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His Royal Hiney |
Congratulations, really. It's not on par with discovering penicillin but it's pretty close. "It did not really matter what we expected from life, but rather what life expected from us. We needed to stop asking about the meaning of life, and instead to think of ourselves as those who were being questioned by life – daily and hourly. Our answer must consist not in talk and meditation, but in right action and in right conduct. Life ultimately means taking the responsibility to find the right answer to its problems and to fulfill the tasks which it constantly sets for each individual." Viktor Frankl, Man's Search for Meaning, 1946. | |||
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goodheart |
Sometimes SigForum just flabbergasts me, this is one. _________________________ “Remember, remember the fifth of November!" | |||
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| paradox in a box |
I got Comcast to actually do something for the customer. That makes penicillin look easy. These go to eleven. | |||
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Striker in waiting |
Well done! When I was trying to have Comcast run a line from the existing trunk along my MIL’s road up to her farmhouse (about 1/8 mile back with clear access to the utility poles carrying the power), it took me three separate attempts over a year and a half before I got one of their infrastructure guys to come out, take a look, and give us a quote. Just one house, so we would have to pay for it. (Our cousins about a half mile away got them to run it for free b/c there were two houses on that side.) The quote for us was $9K. Not a typo. Also not happening. I asked if I could run my own line from the house to the street and just have them hook up there. They said sure, but wouldn’t give me the specs on the cable. I knew where that would go if I just ran something of my own selection, so I didn’t bother. Just installed DISH and couldn’t be happier - except for that lack of broadband. Screw Comcast. -Rob I predict that there will be many suggestions and statements about the law made here, and some of them will be spectacularly wrong. - jhe888 A=A | |||
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SIGforum.com Main Page The Lounge Longshot question: Anyone have an idea who to contact at Comcast to request cable be installed on a street that doesn't have it. Great Update Pg 1
Main Page The Lounge Longshot question: Anyone have an idea who to contact at Comcast to request cable be installed on a street that doesn't have it. Great Update Pg 1© SIGforum 2025