Paging all Cell Phone Technicians/CSR's

March 31, 2018, 10:12 AM

erj_pilot

If you work in the Cell Phone industry as a Customer Service Rep or Technician, I could use some advice.

Phone: Motorola Moto X (1st gen)
Carrier: AT&T

Issue:
My house must be lined with lead (actually it's all the TechShied for attic cooling) because I can BARELY receive one (1) bar of signal strength on my phone. A lot of times, I don't receive a signal whatsoever.

I have a zBoost signal booster antenna wired into the house, but the indoor unit bit the big one...had to trash it. To be truthful, I'm not even sure it if was the correct unit for my Moto X phone.

So those that are tech savvy and know what will work with my Moto X, what do you recommend? Should I just get a replacement zBoost unit or is there a better product on the market? The antenna is still wired, so will it be compatible with any unit I buy?

I moved into this house in May 2008, so I'm sure the zBoost unit was a good 8-9 years old. I'm sure there's something that would better fit my needs after almost 10 years. Any and all advice/suggestions is GREATLY appreciated!

Thanks!!

"If you’re a leader, you lead the way. Not just on the easy ones; you take the tough ones too…” – MAJ Richard D. Winters (1918-2011), E Company, 2nd Battalion, 506th Parachute Infantry Regiment, 101st Airborne

"Woe to those who call evil good, and good evil... Therefore, as tongues of fire lick up straw and as dry grass sinks down in the flames, so their roots will decay and their flowers blow away like dust; for they have rejected the law of the Lord Almighty and spurned the word of the Holy One of Israel." - Isaiah 5:20,24

March 31, 2018, 11:02 AM

dewhorse

Wilson makes good repeaters, or your carrier might sell repeaters as well.

Normally you get at least a 10dbm drop going inside, a good repeater with an externally mointed ant will overcome this.

March 31, 2018, 11:03 AM

OKCGene

Could it be your phone? Does anyone else's phone work well while in your house?

Maybe your house is somewhat EMP proof?

March 31, 2018, 11:11 AM

erj_pilot

^^^^^^^^^^^^^^^^^
Forgot to mention I was on AT&T.

My brother and SIL are on one of the other carriers and don't seem to have a problem when they're here.

March 31, 2018, 11:27 AM

ensigmatic

quote:
Originally posted by erj_pilot:
^^^^^^^^^^^^^^^^^
Forgot to mention I was on AT&T.

My brother and SIL are on one of the other carriers and don't seem to have a problem when they're here.

If your carrier doesn't work well where you need the phone most, then why don't you switch carriers?

"America is at that awkward stage. It's too late to work within the system,,,, but too early to shoot the bastards." -- Claire Wolfe
"If we let things terrify us, life will not be worth living." -- Seneca the Younger, Roman Stoic philosopher

March 31, 2018, 11:30 AM

eyrich

If you have good internet maybe a microcell?

https://www.att.com/att/microcell/

March 31, 2018, 01:32 PM

wreckdiver

I'm in the same boat at my house, been using a Microcell for years.

I used to be lucky to get 1 bar, now I have 5.

March 31, 2018, 02:22 PM

rbert0005

Enable WiFi calling

Bob

March 31, 2018, 07:17 PM

walker77

quote:
Originally posted by eyrich:
If you have good internet maybe a microcell?

https://www.att.com/att/microcell/

This is your best option. If you complain enough they will give it to you free.