So the light on my Whirlpool microwave range burned out and I ordered a replacement through Amazon. Of course I ordered the wrong size, my fault. To return it Amazon sent a scan bar code which I printed out and headed to the UPS store without packaging it up as directed by Amazon. I walk into the store as a guy is coming to the counter from the back and asks "can I help you". I place the box and the paper with the code on it on the counter, he scans it and says " is there anything else I can do for you Randy"?. I said no thanks and walked out. I wasn't in that store more than 30 seconds. I don't know if I'm more shocked or impressed on how quick and easy that process was. Returns sure have changed.

Yep we have a YouPeeEss store nearby same center were we drop moola at the grocery.

Almost all Amazon returns go there, free return cost and most no packaging needed, we can also use Kohls, Amazon Lockers, or drive over to the Amazon store on the UCF campus, if we want pizza from Gionvanni's, or Chicken Marsala...mmmmm

I just put it back in the box and UPS picks it up off of my porch the next day.

Almost too easy.

You don’t even need to print it out. Just hold up your phone and they can scan the code right off of it.

I wonder how much business UPS has that is just returns for Amazon.

I don’t care for Amazons politics but there is no denying that the have the entire process nailed.

quote:

Originally posted by hooch:
So the light on my Whirlpool microwave range burned out and I ordered a replacement through Amazon. Of course I ordered the wrong size, my fault. To return it Amazon sent a scan bar code which I printed out and headed to the UPS store without packaging it up as directed by Amazon. I walk into the store as a guy is coming to the counter from the back and asks "can I help you". I place the box and the paper with the code on it on the counter, he scans it and says " is there anything else I can do for you Randy"?. I said no thanks and walked out. I wasn't in that store more than 30 seconds. I don't know if I'm more shocked or impressed on how quick and easy that process was. Returns sure have changed.

Well, don't be too sure the story is over. I did the same thing with a kitchen faucet cartridge, wrong size for my faucet, dropped it off at the UPS store ala the above, and waited for the credit. The tracking showed it delivered, but the vendor never acknowledged the return. Oops, no refund. Not worth my time to follow up on such a low-dollar item, especially with a low likelihood of favorable resolution, but not inspiring confidence in the process.

The same has happened to me in reverse, an Amazon shipment to me that was flagged as "undeliverable, lost in transit." I got a refund of my money, but the item showed up a few weeks later with no further communication from Amazon or the shipper (also UPS). Still trying to decide whether to keep it or not (bought a replacement when I got the refund).

So, bottom line, Amazon has some kinks to straighten out in their shipping and return processes. I have a half dozen Amazon locker stations close to my home, one in easy walking distance. These might be a better option for critical deliveries, although they seem a day or two slower than home delivery.

Yep, as HRK states our local Kohl’s takes returns for the big A.

quote:

Originally posted by hooch:
So the light on my Whirlpool microwave range burned out and I ordered a replacement through Amazon. Of course I ordered the wrong size, my fault. To return it Amazon sent a scan bar code which I printed out and headed to the UPS store without packaging it up as directed by Amazon. I walk into the store as a guy is coming to the counter from the back and asks "can I help you". I place the box and the paper with the code on it on the counter, he scans it and says " is there anything else I can do for you Randy"?. I said no thanks and walked out. I wasn't in that store more than 30 seconds. I don't know if I'm more shocked or impressed on how quick and easy that process was. Returns sure have changed.

I've done the same thing a couple of times.

Definitely convenient.

I've used both UPS and Whole Foods for Amazon returns. Since we order from Amazon quite a bit, I just ask for the refund to be issued as an Amazon.com gift card. The refund is normally issued within 2 hours of dropping off the item.

quote:

dropped it off at the UPS store ala the above, and waited for the credit. The tracking showed it delivered, but the vendor never acknowledged the return. Oops, no refund. Not worth my time to follow up on such a low-dollar item, especially with a low likelihood of favorable resolution, but not inspiring confidence in the process.

If you check the fine print on the "receipt" you get from UPS it states that the "tracking #" isn't for delivery to Amazon, just a number that tells Amazon you dropped it off. Along those lines, I had a return, waited for it to be delivered. The "due date" Amazon requested came an still no refund. I did the Amazon chat thing and the refund was posted in 2 hours. YMMV

Amazon definitely has their shit figured out when it comes to logistics and returns. Don't care for their politics but I'm not going to derail the thread.

Yup. You can say what you want about Amazon (I won't, but I could ), but they're usually pretty darn good making it easy for returns.

You can take your returns to Kohls also, and the give you 15% off in store purchase's at Kohls.

Dang, I thought this thread was about a South American boat ride. We need some natives with poison arrows in here.


"Thornton, I believe we took the wrong fork a ways back. I think we should- Thornton? Thornton!! Blast! Lost another one!!"

On multiple occasions I was told not to even return the item and I still got the credit. My ex recently bought a T-shirt for our son and he didn’t like it. She went online to process the return and they told her not to even bother sending it back. Same for me with a poster that I bought that showed up creased. They just gave me my money back and told me to keep the poster.

Amazon has some of the best CS around.

I use Amazon instead of eBay. No more the bidding process,waiting days for results, rebidding,etc.And usually the same price or less with Amazon.And get it in a few days.

You don't have to print out the QR code. Just take your smart phone and have them scan it either from the Amazon app or email. If you have spotty coverage and can't connect while in the store, take a screenshot of the QR code, save to photos, and bring the pic up for them to scan.

Prime and free returns for the win, BUT Always check who the seller is and their ratings. (just click on the sellers name) Some ain't so good. Just like eBay only buy from those with nearly perfect ratings.

Have done the same with my Amazon returns through my local UPS store ... very, very simple fast !

I rarely use Amazon anymore. Takes too long to deliver products. I liked it pre COVID when it was two day shipping. Just ordered something seven day delivery, the post office could do better than that. They now have $25 minium order for quicker shipping, that's still not two days?

Order before last back at the beginning of the summer I ordered a friend an assortment of hot sauces. They strung the deliveries out over 6 days, dropping off one bottle per day. One of the sauces was shattered, it's glass Amazon, you can do better, bubble wrap is not expensive. I've since reordered twice and this is the current status. Three months? WTF?

Make sure to obtain proof you dropped off the item and keep that in your records for a couple months.

We returned an item at Kohls. More than a week later I started getting reminders from Amazon to return the item. I was traveling and really nothing I could do. Notes from Amazon arrived more frequently with stronger warnings - send back or they would reverse the credit. Apparently, the day before charging me, the item was received by Amazon. Which was good because I don't know where I put the return confirmation that Kohls gave me.