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Question about appliance repair: Can I trust Sears Parts Direct? Repair the Kenmore Elite, or buy a new Frigidaire?

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May 13, 2022, 04:33 PM
sjtill
Question about appliance repair: Can I trust Sears Parts Direct? Repair the Kenmore Elite, or buy a new Frigidaire?
We have a rental home that has a Kenmore Elite induction range, model no. 790-45013101. If I go to the Sears parts website (searspartsdirect.com) the part I want, a range and oven control board, is listed as not available and no substitute available. I called and talked to two different (Indian-accented) guys, Kevin and Dale or something :-), and both insisted that the part I need is No. 316577037 and that this will definitely work. But on the website that part is listed as being for a dual-fuel (gas stove-top, electric oven I think) range.
The appliance repair people will install it but can't guarantee it will work.
Cost of repair parts and install probably $500.
A replacement Frigidaire induction range is about $1300 at HD.
Both would be available in about the same date range, 5/19-20, so availability is not a problem (amazingly enough).

Do I take a chance with the Sears Parts guys I talked to on the phone (one of whom I had to explain that an induction stove is in fact a form of electric stove), or pay the money and get the new Frigidaire?
Mind, if anything else goes wrong on the Kenmore Elite, it's probably toast anyway given the demise of Sears.


_________________________
“ What all the wise men promised has not happened, and what all the damned fools said would happen has come to pass.”— Lord Melbourne
May 13, 2022, 04:35 PM
ZSMICHAEL
Go with the new stove. I think I have spoken with Kevin in the past about a computer issue. LOL
May 13, 2022, 04:54 PM
smschulz
Have you checked out Ebay or Craigslist ~ just in case that model is for sale either for replacement or for parts?
Otherwise I would cross check the recommended part for compatibility.
It might work and if it is compatible then that would be the best bet and/or make sure it can be returned if not workable and/or the repairman won't double down on charges if it won't work.
May 13, 2022, 04:59 PM
Veeper
We used their parts direct site. Got our part too, only 8 months later. Granted, this was a French door fridge flapper door piece, and we ended up with 4 of them because there are three or four sites all tied to Sears Parts direct.

That being said, apparently getting fridge parts from China is SUCH a pain in the butt, we sold two of the $90 parts on eBay for $200ea, and I kept the other as a hot spare. The louvre piece, as it turns out, is pretty critical to keeping your fridge below whatever your house temp is.

YMMV




“The urge to save humanity is almost always only a false-face for the urge to rule it.”—H.L. Mencken
May 13, 2022, 06:16 PM
Greymann
I've used sears parts direct no problems. I have used their part numbers to find some of there discontinued parts or a better price.

Try searching your part number.

https://applianceparts365.com/...oller-part-316577037

.
May 13, 2022, 06:26 PM
konata88
I'm not sure, but seems like the correct part is:

https://www.appliancepartspros...-9010-ap5650752.html

https://www.appliancepartspros...ore-79045013101.html

The part that chip and dale recommended doesn't seem right since your model number doesn't appear on the compatibility list for the part:

https://www.appliancepartspros...77037-ap5184571.html




"Wrong does not cease to be wrong because the majority share in it." L.Tolstoy
"A government is just a body of people, usually, notably, ungoverned." Shepherd Book
May 13, 2022, 06:46 PM
erj_pilot
quote:
Originally posted by smschulz:
Have you checked out Ebay or Craigslist ~ just in case that model is for sale either for replacement or for parts?
This right here! My washer, a true Kenmore, is circa Nov. 1995 and still runs great except a couple of knobs broke inside the switch itself. One or two of them were no longer available, so I searched and got the correct replacements on eBay. Works like a charm!!! And CHEAP to boot!



"If you’re a leader, you lead the way. Not just on the easy ones; you take the tough ones too…” – MAJ Richard D. Winters (1918-2011), E Company, 2nd Battalion, 506th Parachute Infantry Regiment, 101st Airborne

"Woe to those who call evil good, and good evil... Therefore, as tongues of fire lick up straw and as dry grass sinks down in the flames, so their roots will decay and their flowers blow away like dust; for they have rejected the law of the Lord Almighty and spurned the word of the Holy One of Israel." - Isaiah 5:20,24
May 13, 2022, 07:35 PM
sjtill
Thanks for your help, gentlemen.
I think I'll go with the Sears part already ordered, if it doesn't work and the stove goes tits up I will demand a refund and get the Frigidaire.
I await other opinions, however, particularly humorous ones.


_________________________
“ What all the wise men promised has not happened, and what all the damned fools said would happen has come to pass.”— Lord Melbourne
May 13, 2022, 08:34 PM
ZSMICHAEL
Please post your outcome. Thanks
May 13, 2022, 08:37 PM
P250UA5
Personally not a big fan of the Frigidaire stuff that came in our house.

Microwave had been replaced once before we moved in.
Fridge died after about 7 years, while our KitchenAid is still going strong after 12 years.




The Enemy's gate is down.
May 13, 2022, 08:38 PM
sig2392
Kenmore never made anything.

They have other companies make it and slap their logo on it.

790 is a WCI, Frigidaire

My 40-year-old washer and dryer were made by whirlpool. It was still working when the guys bringing my new one asked if they could keep it.

I said yes.

Here is a link to cross-reference who made it.

It may not be up to date but is a place to start.

Usually, the first three numbers tell the manufacturer.

https://www.appliancefactorypa...-or-sears-appliance/