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Got a message on a web site that I frequent that says I am possibly infected with the Zeus virus that I should call customer service. Web site is locked down is this a money scam or do I need to contact customer service? Thanks
 
Posts: 1833 | Location: central Alabama | Registered: July 31, 2009Reply With QuoteReport This Post
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How would they know? Follow up should be done, but it sounds suspicious to me.


_________________________________________________

"Once abolish the God, and the Government becomes the God." --- G.K. Chesterton
 
Posts: 3856 | Location: WNY | Registered: April 11, 2009Reply With QuoteReport This Post
Alea iacta est
Picture of Beancooker
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Don’t contact their customer service. It’s a scam.
Download malwarebytes and run the free scan.

Again, do not contact any number that says “you’re infected, call us”!



quote:
Originally posted by sigmonkey:
I'd fly to Turks and Caicos with live ammo falling out of my pockets before getting within spitting distance of NJ with a firearm.
The “lol” thread
 
Posts: 4523 | Location: Staring down at you with disdain, from the spooky mountaintop castle.  | Registered: November 20, 2010Reply With QuoteReport This Post
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Would depend on what the web sight is. I would lay odds though that it is a scam.

If you contact "customer service" be very wary. Take any information or suggestions from them, but don't provide them with any of your information.

Could use a lot more information on what the web address is, what browser, does it show a secure connection, etc.
 
Posts: 1374 | Location: WI | Registered: July 07, 2011Reply With QuoteReport This Post
אַרְיֵה
Picture of V-Tail
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quote:
https://www.pcrisk.com/removal...ve-a-zeus-virus-scam:

"You have a ZEUS virus" is a fake error message displayed by a rogue website. It is very similar to Hacking Alert, Cyber Security Warning, Hard Disk Failure, and a number of other fake error messages. Users are redirected to this site by a number of potentially unwanted adware-type programs (PUPs). These programs infiltrate the system during installation of regular apps. Following infiltration, adware-type apps deliver intrusive online advertisements, monitor users' web browsing activity and, in this case, cause unwanted browser redirects.

This fake pop-up error states that the system is infected with ZEUS malware and that closing the website will result in deletion of the hard drive. To prevent this situation and remove the malware, victims must contact a certified technician via a toll-free telephone number provided (+1-884-859-0337). Victims will then supposedly receive help in solving the issue. This error is a fraud. The infection does not exist - cyber criminals (developers of the rogue site) attempt to trick victims into calling and paying for services that are not needed. As well as causing unwanted redirects, adware displays intrusive online advertisements (for example, banners, pop-ups, coupons, etc.). To do this, it uses a 'virtual layer' - a tool that enables placement of third party graphical content on any site. Therefore, displayed advertisements often conceal underlying content of visited websites, thereby significantly diminishing the web browsing experience. Furthermore, these ads might lead to malicious websites - clicking them can result in high-risk computer infections. Adware also records geo-locations, websites visited, pages viewed, search queries entered into search engines, Internet Protocol (IP) addresses, Internet service providers (ISP), and a number of other similar data types that might contain private details. The data is shared with third parties (potentially, cyber criminals) who commonly misuse private details to generate revenue. This situation might cause serious privacy issues. You are strongly advised to uninstall adware-type applications immediately.



הרחפת שלי מלאה בצלופחים
 
Posts: 31705 | Location: Central Florida, Orlando area | Registered: January 03, 2010Reply With QuoteReport This Post
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V-tail thanks for the reply, the site s foxfire which is a bunch of web sites under one heading. I ed to be able to delete icons by holdin a finger on the icon til a x appeared beside it then I would touch the x and it would be deleted, that longer works, I am using a iPad and e latest iOS. So how do I get rid of the problem. Thanks again
 
Posts: 1833 | Location: central Alabama | Registered: July 31, 2009Reply With QuoteReport This Post
Just for the
hell of it
Picture of comet24
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Anytime you get a message on a website or popup about a virus close that window and site.

If you think you have a problem run Malwarebytes or something similar. Make sure you get it from a website you type into your browser. Never ever download it from a popup or site that says your infected.


_____________________________________

Because in the end, you won’t remember the time you spent working in the office or mowing your lawn. Climb that goddamn mountain. Jack Kerouac
 
Posts: 16486 | Registered: March 27, 2004Reply With QuoteReport This Post
אַרְיֵה
Picture of V-Tail
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quote:
Originally posted by dwright1951:

V-tail thanks for the reply, the site s foxfire which is a bunch of web sites under one heading. I ed to be able to delete icons by holdin a finger on the icon til a x appeared beside it then I would touch the x and it would be deleted, that longer works, I am using a iPad and e latest iOS. So how do I get rid of the problem. Thanks again
I have no idea how to deal with this sort of problem on an iPad.

Apple support might be able to help you with this. You can get there via the apple.com website. You should see a banner across the page, near the top, with various choices. "Support" is on the right side. Click on it and follow the prompts. I have done this in the past to open a chat session with an Apple support person. These people know their product and if you do "stump the chump" they will escalate the problem to a specialist. No charge for this, the service is buried in the $$$ that Apple gets when you buy their products.



הרחפת שלי מלאה בצלופחים
 
Posts: 31705 | Location: Central Florida, Orlando area | Registered: January 03, 2010Reply With QuoteReport This Post
A Grateful American
Picture of sigmonkey
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I have a canker on my hand, from where I have been touching my mouse, does anyone think it's a virus?




"the meaning of life, is to give life meaning" Ani Yehudi אני יהודי Le'olam lo shuv לעולם לא שוב!
 
Posts: 44713 | Location: ...... I am thrice divorced, and I live in a van DOWN BY THE RIVER!!! (in Arkansas) | Registered: December 20, 2008Reply With QuoteReport This Post
Nosce te ipsum
Picture of Woodman
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My MIL called a web pop-up linked to a virus-alert email ...

Once they had her on the phone she paid $650 deducted from her checking account. They signed her up for a legitimate service @ $150/six months. Their "consultation fee" was almost $500 but the web security service was real enough, although geared to someone with far higher security requirements.

I was able to claw back $500 after complaining of their sales tactics and noting the AG would take a dim view of their business model.

The manager who handled the complaint seemed frazzled by running a dozen scam-bots, placating people handing over financial info, and dealing with irate relatives clambering for refunds.
 
Posts: 8759 | Registered: March 24, 2004Reply With QuoteReport This Post
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Picture of Sailor1911
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quote:
Originally posted by sigmonkey:
I have a canker on my hand, from where I have been touching my mouse, does anyone think it's a virus?


Big Grin




Place your clothes and weapons where you can find them in the dark.

“If in winning a race, you lose the respect of your fellow competitors, then you have won nothing” - Paul Elvstrom "The Great Dane" 1928 - 2016
 
Posts: 3809 | Location: Wichita, Kansas | Registered: March 27, 2011Reply With QuoteReport This Post
Optimistic Cynic
Picture of architect
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quote:
Originally posted by sigmonkey:
I have a canker on my hand, from where I have been touching my mouse, does anyone think it's a virus?
Whatever you do, don't touch your private parts!
 
Posts: 6937 | Location: NoVA | Registered: July 22, 2009Reply With QuoteReport This Post
Min-Chin-Chu-Ru... Speed with Glare
posted Hide Post
quote:
Originally posted by dwright1951:
V-tail thanks for the reply, the site s foxfire which is a bunch of web sites under one heading. I ed to be able to delete icons by holdin a finger on the icon til a x appeared beside it then I would touch the x and it would be deleted, that longer works, I am using a iPad and e latest iOS. So how do I get rid of the problem. Thanks again


On an Ipad, go to Settings and then to whatever browser you're using. I use Safari. When you tap Safari and scroll down the menu that appears you'll see "Clear History and Website Data" that will close any frozen windows that are open and you'll be back in business.
 
Posts: 1281 | Location: MA | Registered: December 24, 2004Reply With QuoteReport This Post
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