Just got a call from the Ford Dealership where I bought my Bronco Sport last year advising me of a recall on the right oil separator which may or may not be defective and leak.

I told them I was aware of the recall and was going to have it attended to during my next service appointment.

She said that if I wanted, they'd have a technician come out to my house and do it tomorrow free of charge and it would take about 15 minutes.

So I'm getting my recall taken care of tomorrow at my house.

Now that's Customer Service.

I agree. I would say that's excellent customer service. One could argue that should be what's expected but it's not the standard in practice.

Holy cow, I've NEVER heard of a dealership coming to the house to preform a service.

That's unfreakingbelieveble!

quote:

Originally posted by Excam_Man:
Holy cow, I've NEVER heard of a dealership coming to the house to preform a service.

That's unfreakingbelieveble!

My dealer did the same thing with my passenger side Takata airbag recall.

There are third party companies that do this now, they contract through the dealers and will do recall work. The dealer doesn't care, because they pass on the costs plus mark up back to the OEM, they keep their people working on other things, and they get to provide at your location service for customers. Win for everyone except the OEM.

My cousin owns one these companies. They do a lot for used car dealers also, they show up at the Carvana, etc, and do all the recall work for them. Its no cost to them, and they all get paid from the OEM.

quote:

Originally posted by Excam_Man:
Holy cow, I've NEVER heard of a dealership coming to the house to perform a service.

When Lexus brought over the first LS400 sedans there was an issue -- I don't remember what it was. Their service team called customers, arranged to pick up the customer's car -- and leave them an LS400 to drive -- arranged time and place to swap again once the repair was done. In many cases, the customers received flowers afterward.

Lexus went full-bore to rectify the problem with an absolute minimum of hassle to the customer, making great strides toward establishing itself as first-rate.

Flash-LB, your dealer gets "super double extra bonus points" from me.

quote:

Originally posted by Excam_Man:
Holy cow, I've NEVER heard of a dealership coming to the house to preform a service.

That's unfreakingbelieveble!

Hmmm, I wonder how that could impact the dealership's insurance and liability? Doing service offsite instead of in their service department makes me wonder.

^^^^^^^ Exactly;;;; if some type of accident that causes damage/injury to the worker that was sent to do the repairs and or damage was done to your vehicle or possibly your property who will everybody try and hold responsible to pay for these cost. Try and go after your homeowners insurance or the actual registered owner...... Its bad enough that things have happened to customers vehicles while in the care/custody and the dealerships do everything to claim no responsabilty for those damages. .drill sgt.

I would decline that offer myself. But by all means.

When I get an oil change, my local Ford dealer has someone drive me home and then call to pick me up when the service is done. You can't beat that.

Here's some info on their Mobile service:

https://www.santanford.com/mobileservice.html

San Tan Ford is now proud to offer mobile service for recalls and light maintenance repairs. Due to geographical limitations, we ask that you contact our mobile service department at 480-696-4071.

Open since 2007, San Tan Ford has been servicing all makes and models. With our newest addition of Mobile Service, we are now able to offer our next level of customer service.

quote:

Originally posted by Ogie:

When I get an oil change, my local Ford dealer has someone drive me home and then call to pick me up when the service is done. You can't beat that.

I can beat it! My local independent service shop offers the same transportation deal.

Their prices are lower than the car dealer's service shop, they do meticulous work, and they will take the customer into the service area to explain problems.

The owner, an Army veteran and SIG P229 fan (he has a few in .357 SIG) also notes on the customer record if the customer is a veteran, and automatically applies a 10% discount for all parts and labor, even for us Navy guys.

quote:

Originally posted by V-Tail:

quote:

Originally posted by Ogie:

When I get an oil change, my local Ford dealer has someone drive me home and then call to pick me up when the service is done. You can't beat that.

I can beat it! My local independent service shop offers the same transportation deal.

Their prices are lower than the car dealer's service shop, they do meticulous work, and they will take the customer into the service area to explain problems.

The owner, an Army veteran and SIG P229 fan (he has a few in .357 SIG) also notes on the customer record if the customer is a veteran, and automatically applies a 10% discount for all parts and labor, even for us Navy guys.

I've got a place I use that's just about exactly like the one you use, V-Tail. Great, honest, fast service at a great price and owned by an honest man.

Lincoln does that for service work or warranty, set appointment and driver brings a loaner, we sign off on use of it, they take the Lincoln back, service it, and call then return it to either work or home.

Would not have any issues with a dealer tech coming out to do some simple part swap vs having to set an appointment and come into the dealer and wait. Prefer that in fact, zero loss of use of the vehicle, quick simple service.

Windshield replacements are and have been done that way for years... See no difference

Well, the guy got here at 12:55 for a 1PM appointment, so that's good.

10 minutes later he was gone. My oil separator was fine, so all he had to do was inspect it.