A video of an argument with a Taco Bell employee in Hialeah has unleashed a wave of indignation on social media.

The incident happened on Wednesday night, when Alexandria Montgomery was trying to place an order — in English — at a Taco Bell drive thru window at 785 East Ninth St. The employee refused to take her order because she wasn’t speaking Spanish.

In the video, which was posted Thursday night, Montgomery asked the annoyed woman, “Do you have a manager here?”

“She is in her house sleeping,” the employee replied in Spanish in a dismissive tone. There was no one else to take the order, the employee claimed.


“Honey, I have a car behind you,” the employee says in Spanish and closes the window.

“Can you move please? I have an order behind you. There is no one who speaks English,” the woman tells Montgomery in the video and threatens to call the police.

“This is Hialeah, I’m sorry,” she said in Spanish.

Two other Taco Bell workers approached the drive thru window when they heard the altercation, but apparently they did not try to help the client.

“No more, papi,” the clerk said in Spanish to a man who was in the car with Montgomery and was trying to argue that they were in the United States.


Finally, they had to leave without making an order.

“This incident happened Wednesday night around 10:30 p.m. I contacted the manager and after explaining to her what happened all she did was apologize and say thank you and the call was disconnected,” Montgomery told el Nuevo Herald.

Taco Bell Corp. told el Nuevo Herald that “this does not meet our customer service expectations.”

“We have worked quickly to resolve with the customer to ensure this doesn’t happen again,” a spokesperson said.


In an update Montgomery made hours later, she added that “Luisa,” as the Taco Bell employee identified herself, had been fired and that it was not even her real name.


In a later statement, Taco Bell confirmed: “This individual no longer works for the brand.”

Comments on Facebook were mostly supportive of Montgomery, who described the incident as “racist.”

“Hialeah is still part of Florida and, as far as I remember, correct me if I’m wrong, Florida is part of the UNITED STATES OF AMERICA, it’s a country where English is the language we speak. This is a shame for the Hispanic / Latino community,“ commented a Facebook user.


“Wow, if Latinos do not speak English we try to understand each other. Money is money. I have attended deaf people, Chinese, Mexicans, Americans, the important thing is to be treated with respect,” wrote another user — in Spanish.

Hialeah is considered the city with the largest Hispanic population in the United States.


About 89 percent of its residents speak Spanish as their first or second language and more than 94 percent consider themselves Hispanic or Latino, according to the 2010 census.

Link

Another view.

https://www.local10.com/news/f...not-speaking-spanish

Sounds to me as if the majority of the city needs to be forced to attend remedial English classes.

flashguy

They never say what the remediation was.


Did they offer some free shitty tacos to the customer as compensation?

I'll bet the employee speaks english, she was just being an ass to someone who dared to speak it. She sure as shit understood what the customer was saying.

Frankly, I don’t believe Spanish speakers eat at Taco Bells. Real Mexicans around here won’t touch the stuff.

I ended up in Hialeah once, by accident. I was very glad to be packing, and made a hasty retreat to America.

Yo hablo Border Patrol ?

quote:

Originally posted by nighthawk:
Yo hablo Border Patrol ?

La Migra

quote:

Originally posted by oddball:
I'll bet the employee speaks english, she was just being an ass to someone who dared to speak it. She sure as shit understood what the customer was saying.

She answered her questions in Spanish, so she knew exactly what the lady was saying, she just didn't want to serve gringos. Even if she spoke zero English combo numbers are the same number regardless of language. Don't tell me she doesn't understand #6 please.

I'm a dick, I would have put my car in park and waited for the police. Pretty sure they wouldn't arrest you for that, but I'd be willing to get the trespassing ticket to make a point.

Been to Hialeah many times- we have customers there.
This isn’t an unusual occurrence. Most places no one is speaking English.

All I’m saying is what our best salesman said regularly (RIP Ray)..
I quote- “GD Cuban is just like a cue ball, the harder you hit em the more English you get out of em.”

I didn't bother to watch the video, but in the comments they say at one point she tells the other employee in Spanish basically, "I understand her but don't want to take her order."

Make English the national language.

Enforce English language proficiency at all jobs.

Problem solved.

I lived in Homestead Florida 2003-2005. I used to service machines all around the greater Miami-Dade metro area. I can’t even begin to tell you how often I was treated poorly due to my inability to speak Spanish. I’m not surprised at all by this.

ICE-ICE, Baby.

sixth-largest city in Florida !
Wow ...when a large city speaks majority noon English ... That is a clear sign this country has been assimilated by another country.

quote:

Originally posted by Monk:
Make English the national language.

Enforce English language proficiency at all jobs.

Problem solved.

In Miami, you need to be proficient in Spanish to get any job. Burger king even. Everyone there goes around speaking Spanish everywhere, there is no consideration that they're in the US or the language is English.

Pull up to the drive-through window wearing one of these:



Available at Amazon

Sorry senorita I don't speak spanish, I'll go over to Chick-Fil-A where they speak English.