MI court: tire rotation does not involve tightening lug nuts!

October 24, 2019, 06:20 PM

mark_a

Lovely... name calling, finger pointing etc...

And that is just in this thread.

How about this? I'm pretty certain that the shop manual covers rotating tires. As part of that procedure it will say tighten lug nuts to...

Since the lug nuts were in fact not tightened, the service was not performed.

I know, call me crazy

October 24, 2019, 06:58 PM

Hamden106

quote:
Originally posted by Krazeehorse:
PSA here. Those wheels start doing some wonky things before they fall off. So if something starts feeling weird (especially after just having the car worked on) pull over and check things out. Maybe you won't have an accident resulting in injuries.

I had that wonky wheel thing one time right after tire work at a large NW tire chain dealer. I pulled over and sure enough, the lug nuts on the rt front were loose. I had in the back a cross arm lug wrench to tighten them up. I did and went on my way. Later I went back and told them. They were very apologetic and gave me a deal on my next service.

October 24, 2019, 07:10 PM

Sunset_Va

quote:
Originally posted by BurtonRW:
I rotate my own tires. I barely trust a shop to get a four tire rotation correct, let alone a five-tire pattern.

-Rob

I trust myself also.

October 24, 2019, 07:36 PM

sns3guppy

quote:
Originally posted by rburg:
quote:
Originally posted by sns3guppy:

Most? Really?

OK, I'll take it back and replace it with "all I've ever seen or met". I used the term most to allow for the possibility, however remote, that there is a good one out there. I've just never met him.

And I have a "friend" who almost got fired from his shop because he installed new tires on a customer's car, but when the customer asked him to wash the blue stuff his new tires he refused because "this isn't a car wash". Wow.

His logic was pretty simple, like his mind. He gets flat rate for mounting and balancing the tires the front of the shop sold. No extra for the car wash portion. That shop is now out of business. Lucky for all of us.

Your information was anecdotal with nothing to back it up. That's all you needed to say, rather than insult a profession.

Your "friend" didn't perform a job that wasn't part of his job description, and you revel in his loss. You never said you're a humanitarian.

When you ask someone to do something that isn't their job, and for which they don't get paid, and whine about it, the fault is not that of the other person.

You want the extra service, pay for it.

October 24, 2019, 09:56 PM

Scurvy

quote:
Originally posted by mark_a:
Lovely... name calling, finger pointing etc...

And that is just in this thread.

How about this? I'm pretty certain that the shop manual covers rotating tires. As part of that procedure it will say tighten lug nuts to...

Since the lug nuts were in fact not tightened, the service was not performed.

I know, call me crazy

You are correct, however that doesn't rise to the level of an unfair or deceptive business practice.

That's the problem with the article, the headline and the body are absolutely the wrong way to interpret the story.

October 24, 2019, 10:08 PM

slosig

quote:
Originally posted by Scurvy:
quote:
Originally posted by mark_a:
Lovely... name calling, finger pointing etc...

And that is just in this thread.

How about this? I'm pretty certain that the shop manual covers rotating tires. As part of that procedure it will say tighten lug nuts to...

Since the lug nuts were in fact not tightened, the service was not performed.

I know, call me crazy

You are correct, however that doesn't rise to the level of an unfair or deceptive business practice.

That's the problem with the article, the headline and the body are absolutely the wrong way to interpret the story.

I’d disagree that the tire rotation wasn’t performed. I would agree that it wasn’t performed competently. Should the shop be liable for the damage? Absolutely! Are they guilty of fraud for charging for something they didn’t do? Nope. The pigs/hogs comment earlier nailed it.

October 24, 2019, 10:12 PM

tatortodd

Wow! This thread got ugly in a hurry and now needs a little lug nut humor:

Link to original video: https://youtu.be/Ii8rC6CPCvM

October 25, 2019, 05:10 AM

gearhounds

quote:
Originally posted by slosig:
quote:
Originally posted by Scurvy:
quote:
Originally posted by mark_a:
Lovely... name calling, finger pointing etc...

And that is just in this thread.

How about this? I'm pretty certain that the shop manual covers rotating tires. As part of that procedure it will say tighten lug nuts to...

Since the lug nuts were in fact not tightened, the service was not performed.

I know, call me crazy

You are correct, however that doesn't rise to the level of an unfair or deceptive business practice.

That's the problem with the article, the headline and the body are absolutely the wrong way to interpret the story.

I’d disagree that the tire rotation wasn’t performed. I would agree that it wasn’t performed competently. Should the shop be liable for the damage? Absolutely! Are they guilty of fraud for charging for something they didn’t do? Nope. The pigs/hogs comment earlier nailed it.

This. The shop had to loosen the lug nuts to perform the rotation, they are absolutely responsible for returning them to the condition they were found in. But it’s not fraud. Fraud includes a component of intent; this was clearly incompetence.

October 25, 2019, 05:57 AM

Bassamatic

Another thing. That tire would have vibrated like hell before coming off. From inside the vehicle you would definitely know something is seriously wrong and pulled over just to check.

Well, at least I would have.