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| Three Generations of Service  |
2-3 weeks ago, I was rummaging around in the tool shed and came across an old Leatherman tool. Don't really know where the heck it came from, the two I bought are accounted for. It was a real beater with loose joints and a snapped off knife blade. I more-or-less knew Leatherman had a 100% no questions asked guarantee, so I went to their website and did a return authorization, printed out the forms and mailing label and sent it in. Today I got a NEW Leatherman Wave with a pouch in the mail with a nice note saying "We no longer carry the model you sent in, so here's a new one from the same line for you to enjoy." Sweet... Be careful when following the masses. Sometimes the M is silent. | ||
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Member |
I have had two tools break on me and both times the customer service was top notch. I have to send in my Rebar soon as I broke the can opener tip off....again.This message has been edited. Last edited by: 4859, ----------------------------- Always carry. Never tell. | |||
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| Member |
great experience with both a flash light and a Wave tool Safety, Situational Awareness and proficiency. Neck Ties, Hats and ammo brass, Never ,ever touch'em w/o asking first | |||
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| Just for the hell of it  |
That's awesome and good to know. _____________________________________ Because in the end, you won’t remember the time you spent working in the office or mowing your lawn. Climb that goddamn mountain. Jack Kerouac | |||
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Membership has its privileges |
Thank you for sharing. That is fantastic CS. The Wave is my favorite Leatherman. Niech Zyje P-220 Steve | |||
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| A day late, and a dollar short  |
They are great tools. I have an original "Super Tool", and an older "Wave" from when they first came out. I have never had trouble with either one. I used to carry one or the other everyday before I retired. Now I carry a pistol, spare mag, flashlight, and a knife everyday and find I have no room left for a Leatherman, unless I start wearing a "Batbelt".  ____________________________ NRA Life Member, Annual Member GOA, MGO Annual Member | |||
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Member |
I will keep looking for old broken ones to send in for new ones then sell them. Not a penny from my pocket for a new one from the outspoken John Kerry supporter. Truth: The New Hate Speech | |||
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Semper Fi - 1775 |
Blackmore: Personal opinion, but that seems really shady. It is behavior like that that causes companies with great warranties (see REI) to modify them. When I used to work at Sears I would see the same guys come in every month with old/damaged Craftsman tools and get the free exchange. We all knew they were buying these shit tools at Garage Sales, and then exchanging them at our store so that they could then sell them on the internet. ___________________________ All it takes...is all you got. ____________________________ For those who have fought for it, Freedom has a flavor the protected will never know ΜΟΛΩΝ ΛΑΒΕ | |||
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| Eating elephants one bite at a time  |
Great political shoehorn.  | |||
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