My boss bought a RING Pro doorbell for his house and I get to do the installation.

A couple of questions:

1) Can I complete the installation (connecting to his WiFi, etc.) with my phone, or does it have to be his phone, since his is the phone that will get the messages from the doorbell?

2) We have the wiring done at the doorbell unit inside the house, and have the RING doorbell wired up at his front door. The RING unit is getting power, talks to us re: installation, etc., but we could not get it to complete the installation yesterday when we put it in. The cell phone would pick up the RING network and sign in, but the RING unit kept giving a message that it could not connect to his home WiFi network. Any suggestions?

Set up ring app on your phone, create account, etc.

Connect to Ring Wi-fi, then it should search for available networks. Select the bosses network, provide password, and it should connect. May take a couple minutes to do so.

Once set up, you can delete the Ring App from you’re phone, he will have to install on his. Then log in providing the account info yo set up (email address and password).

I don’t remember if email verification was a part of the set up process, if so probably will need to have his phone when doing the install.

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The cell phone would pick up the RING network and sign in, but the RING unit kept giving a message that it could not connect to his home WiFi network. Any suggestions?

First step would be to verify wifi signal is decent at door, outside of course. If not a booster perhaps.

My ring doorbell is a crappy performer. Ring support site states required wifi speed is at least 2 Mb. I have better than 28 down, 3.5 up, but more than half the time my "video" is 40 seconds of black screen. Ring (non)-support has been less than useless in solving the problem.

Not connecting was a problem I had with my Ring. I learned it was my router for the wifi which was older and had a higher security setting I wasn't going to lower. I got a new router that has different security settings (still high) and this solved my problem. Sorry but I can't explain the security settings and it was also the Ring tech who came out to my house who figured this out. (computers/tech stuff I am clueless)

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Originally posted by Georgeair:

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The cell phone would pick up the RING network and sign in, but the RING unit kept giving a message that it could not connect to his home WiFi network. Any suggestions?

First step would be to verify wifi signal is decent at door, outside of course. If not a booster perhaps.

This.

Dunno. I tried WiFi security cams, and they always suck compared to wired cat-5.

I had a flaky connection to my Ring. After a bunch of troubleshooting, they sent me a booster. If it's the Ring with the battery, try moving it closer to the router and see if it works.