so my wife has an iphone seven, while my phone is dumb. rarely, she gets close to her 1 gig data limit and she cuts back on surfing the net. this time i got the 50 pct data warning alert, then .75 pct came right up back to back, so i got on chat to verizon to see about maybe purchasing half a gig to get through the month without an overage charge.

guy on chat right away says how about we let her go over and we'll cover it - no charge to you?

what could i say, but - Thank you! and Merry Christmas ( no happy holiday or season's greetings bullshit ).

If you do go over, it’s only 15 dollars a gig

I've had nothing but good experiences dealing with Verizon. DTV, not so much.

A verizon customer for over 18 years, six phones at once on their plan. When kids began dropping off, I had less phones, but Verizon simply jacked up the rates and charged me the same.

I switched to tmobile. I left Verizon. Verizon kept billing me, began collections, even though I was no longer a customer. Collection calls several times a day, even when international. Said they'd stop if I just paid for the the intervening months since I left them.

I hate verizon.

They have rollover minutes as well as some kind of overage protection but you have to opt in. My daughter just last month had them activate that for her line.

Overage protection (or whatever they call it) is a good safety net and it is free. It assures that you don't incur any extra charges, but it downgrades the speed to creep until the next billing cycle.

Customer service is not a term I associate with Verizon.

Their default is to waive the first data overage, but next next you’ll pay through the nose.

quote:

Originally posted by CoolRich59:
Customer service is not a term I associate with Verizon.

Their default is to waive the first data overage, but next next you’ll pay through the nose.

quote:

Originally posted by rockchalk06:
If you do go over, it’s only 15 dollars a gig

$15 ain't bad.

I am in the process of switching to them. AT&T, who I was with for 12 years has shown me what a nightmare they are. I own my phones yet it's a full time fight to get them to "unlock" them. Why they have any right to LOCK something that they don't own is a mystery.
Verizon has given me 3 phones as loaners at no charge in the interim!
I will go to Verizon again to have them resolve this for me. Should that not work, I will buy new phones from Verizon and sue AT7T in Small claims court for their costs.