After a couple months of looking for very specific color combo and options we got the wife a new to us 2022 Lincoln Navigator L.

Had to travel about 4 hours to get it. Upon arrival and test drive found a few small (or so I thought) issues the dealer was super easy to work with. Their service department was closed when I got there and they knew I drove 4 hours.
They said no problemo take it to your local dealer and we’ll pay the bill.

The rear defroster electrode was broken off the back glass. Figured they would just solder it back on. Nope, have to replace the entire glass!

Keys needed to be reprogrammed as the proximity sensors did not work.

The rear entertainment screen is super loose and rattles and squeaks like crazy with each bump.

Finally took her to the dealer today after waiting 3+ weeks because that was their earliest appointment.
Well we have to special order the glass (why did you not do that when I scheduled the appointment) so they did not fix that.

Reprogrammed the keys easy peasy!

Here comes the rub!!!!! The bracket for the rear screen is broken and IS NO LONGER AVAILABLE!!!!!
Wait, what????? Yeah that part is no longer available and we won’t be able to get one. So we can’t fix it.
Hold on a second. You are telling me that you CANNOT fix a 3 year old vehicle???????
Correct!
You are seriously telling me that you CANNONT fix a 3 year old vehicle that has a sticker price of over $105,000 (yes, I realize I paid well less than half of that)?
Correct!

Granted this is being covered by the selling dealer. What happens in the future if these were to break? I have a Lincoln Factory warranty for the next 5 years and these are specifically covered by that said warranty that I paid extra for. How does that work?

I don’t know.

Well this will be interesting to see how this plays out.
Hands down the rear entertainment is the number two option that we had to have and why we purchased this specific vehicle.

Ohhh yeah, replacing the back glass and reprogramming the keys cost $2,000!!

That's crazy.
Our Expedition has one of the defroster leads broken off too. Bummer it needs a glass replacement to fix. I, too, thought it could maybe be soldered back on.

So, do you have to find a used part? Curious how the warranty applies to a NLA part.

I just love reading new car horror stories. I know of no requirement or law to stock parts - that shouldn't even have broken in the first place - for any amount of time.

A car maker that does stock parts for their older models is, somewhat surprisingly, Mercedes-Benz. My former workplace obtained an A/C compressor control module for a then-14-year-old car. (Why a $500 module had to blow instead of a 50-cent fuse is another topic.) It was even in stock at the Kingsport dealer.

quote:

Our Expedition has one of the defroster leads broken off too. Bummer it needs a glass replacement to fix. I, too, thought it could maybe be soldered back on.

It possibly could be, by someone of sufficient skill. It might not last, especially if in or near a location where it has to bend from the tailgate being opened and closed ... which for all we know might have caused the problem to start with.

Crazy. Best bet may be to look to salvage yards.

I once found the rear window assembly that I needed that way.

Lincoln forums say that Voxx Mobile made the braket's for Lincoln.

Crutchfield has some, you might want to check with them since the other dealer is paying..

https://www.crutchfield.com/S-.../VOXX-SBK-LINC2.html

quote:

Originally posted by P250UA5:
That's crazy.
Our Expedition has one of the defroster leads broken off too. Bummer it needs a glass replacement to fix. I, too, thought it could maybe be soldered back on.

So, do you have to find a used part? Curious how the warranty applies to a NLA part.

This happened on our Suburban twice and they have a repair kit and they soldered it back on. Cost under $50.

I am not doing any leg work to get it fixed. That is on the dealer I purchased from. I gave them my local service reps info. So they can figure it out

For warranty I don’t know and I asked the service rep and he had no clue. I have done a little digging and there is no specific law stating parts must be produced or available for a certain length of time.

However The Magnuson-Moss Warranty Act of 1975 governs consumer product warranties. This law does not force a manufacturer to offer a warranty, but if they do, they must be able to provide the necessary parts to fulfill that warranty’s terms. This means parts must be available for the duration of any written warranty.

quote:

Ohhh yeah, replacing the back glass and reprogramming the keys cost $2,000!!

!

You're going to miss that Suburban.

quote:

Originally posted by 92fstech:

quote:

Ohhh yeah, replacing the back glass and reprogramming the keys cost $2,000!!

!

You're going to miss that Suburban.

Nope. I got a Lincoln warranty this time that covers pretty much everything but wear items for the next 5 years.
I won’t have to do any of the work nor will I have to pay for it aside from the cost of the warranty. The cam phasers will go out on this motor at some point and that repair is thousands more than I paid for the warranty.
This thing is so much better than the Suburban even when the Suburban was in tip top shape.

Also most of that is Labor charges. The back glass is just a couple bolts to swap yet they charge out the wazoo for labor.
But I am not paying so ohh well.

quote:

Originally posted by egregore:

quote:

Our Expedition has one of the defroster leads broken off too. Bummer it needs a glass replacement to fix. I, too, thought it could maybe be soldered back on.

It possibly could be, by someone of sufficient skill. It might not last, especially if in or near a location where it has to bend from the tailgate being opened and closed ... which for all we know might have caused the problem to start with.

We rarely open the hatch glass, which is what puts tension on the solder joint. Will have to look and see if there's a repair kit before 'winter' [Houston 'cold'] gets here.

There is no law requiring a manufacturer to keep parts available for seven years, ten years, or even two weeks.

From my experience in GM dealership parts there (usually) was a work around. With your entertainment system that might entail the dealer contacting the factory rep and or contacting one of the authorized infotainment repair facilities, United Radio and Specmo are the only two I know of, there may be more as I’ve been out and haven’t kept up on who’s who in the business.

Especially post GM bankruptcy it wasn’t unusual to see parts with an accelerated obsolescence rate, even recent model cars. A lot of factors enter in the equation for a part to be discontinued. Number of cars on the road, can a part of a different color be substituted, is the supplier able to supply the part at a reasonable price, quantity, turnaround time? Is the supplier still viable or closing their doors? Is the part a strictly appearance/decorative item or a functional part? Can the vehicle function without the part?

Black92LX,
Is that broken/unavailable entertainment system bracket something that is easy to
remove and take some pictures and post them up here?
What is said bracket made of? Plastic, Aluminum, Steel?
Maybe several different photo angles and a tape measure or ruler in a photo for size/scale?

If you can't obtain a factory replacement part anywhere, maybe I could assist you.
Feel free to email.

I remember your thread to purchase and I said you could have got a Sienna AWD loaded for the same money and not had these problems. When you buy a vehicle, you pick a world model. World model, ie many countries, equals parts. Sometimes life is Occam’s Razor. And when you don’t you are talking to Forrest Gump’s mama.

Print a replacement?

It’s all the subtract work that is a big limiting factor on parts. Made for a specific model for a short time and parts availability can be difficult.

Oddly Lamborghini parts can be a bit easier to source after VW group both them out. Not the engine mind you of course.

Such is life.

Sounds like this bracket is part of an aftermarket dealer installed option.

Remove the bracket and have a machine shop make a new one. Not that hard.

quote:

Originally posted by cee_Kamp:
Black92LX,
Is that broken/unavailable entertainment system bracket something that is easy to
remove and take some pictures and post them up here?
What is said bracket made of? Plastic, Aluminum, Steel?
Maybe several different photo angles and a tape measure or ruler in a photo for size/scale?

If you can't obtain a factory replacement part anywhere, maybe I could assist you.
Feel free to email.

I have no idea. At this stage in the game I am putting no leg work into it as the dealer I purchased from stated they would handle it.
If something changes I will let you know.

quote:

Originally posted by Prefontaine:
I remember your thread to purchase and I said you could have got a Sienna AWD loaded for the same money and not had these problems. When you buy a vehicle, you pick a world model. World model, ie many countries, equals parts. Sometimes life is Occam’s Razor. And when you don’t you are talking to Forrest Gump’s mama.

And then we would have a vehicle that we tried once and did not work for our needs so I would be facing different challenges.
We tried the minivan life and it did not work.

quote:

Originally posted by Lefty Sig:
Sounds like this bracket is part of an aftermarket dealer installed option.

Remove the bracket and have a machine shop make a new one. Not that hard.

Not a dealer installed option. Assembly line factory option.

You can buy parts from Mercedes for any of there cars no matter how old. It may bankrupt you, but they’ll sell you the parts

quote:

Originally posted by egregore:
I just love reading new car horror stories. I know of no requirement or law to stock parts - that shouldn't even have broken in the first place - for any amount of time.

A car maker that does stock parts for their older models is, somewhat surprisingly, Mercedes-Benz. My former workplace obtained an A/C compressor control module for a then-14-year-old car. (Why a $500 module had to blow instead of a 50-cent fuse is another topic.) It was even in stock at the Kingsport dealer.

Dealing with this BS right now. I have a 2013 Corvette 427 Convertible - these are essentially the same as a Z06, but with a steel frame. Slipped off a floor jack and here is the result


The body shop I took it to wrote an estimate replacing the front fender (carbon fiber), the rocker/sill panel (SMC) and the door (SMC) - I don't know why, I figured they were all repairable. $12,800 - and the most amazing part is the insurance company approved it.

They go to order the three panels and find the GM has discontinued all three. This particular body shop can't find anybody that works with resin and fiberglass cloth to effect repair. I found a Corvette specialty shop that will be doing it, but can't schedule it until mid-January.

I realize the car is 13 years old, but it is a specialty/collector vehicle. You would think there would be some kind of accommodation made to support vehicles such as this. We have to rely on the aftermarket (too new for lots of aftermarket parts - too old for the manufacturer). Goes with the territory.

Adios,

Pizza Bob

A good marine fiberglass shop could repair those corvette pieces super easily. The door and front fender are nothing to repair, the rocker panel will take more work and skill,but easily repaired for the correct fiberglass guy. Carbon fiber isn't that hard to work with compared to fiberglass, just need to know HOW to work with it. Need special sheers to cut the cloth etc.