Asus Vivobook S550CA
Clean install of Win 10 64 Home, fully updated, on a brand new SSD.

Issue: On reboot or shutdown I'll get the spinning white circle of dots and then black screen for up to 5 minutes before either it reboots or shutsdown. I can force it to turn off my holding the power button down and it will start right back up with no issues.

Solutions I've tried:
BIOS updated
Clean install plus a refresh.
All drivers updated.
Toggled power and sleep settings and advanced power settings in CP.

This is one I have never ran into so I am at loss and can't seem to find this exact issue anywhere on the web. It could be a hardware issue, so maybe I'll swap out the drive and memory.

If you have any thoughts let me know.

You need to check the computers specifications vs the minimum requirements for Win10 to start,

If you don't have the minimum hardware required it can do this, or not even boot at all...

Its good to go there.

You need to find out the computer is "waiting" on to cause this.
Not always to diagnose but configure as clean boot and add back in services as you go.
Additionally, if it is on the shutdown make note of the services running at time of shutdown and also check the event viewer (your friend) for anything unusual.
Could also be BIOS or device related as well ! meaning the machine is waiting for a device to start/stop before continuing.

Maybe you can't find the exact issue anywhere on the web because you're trying to find the issue associated with your specific laptop Asus Vivobook S550CA?

Thing is, "Win 10 Slow Shutdown" can happen with any computer. Win 10 has built in troubleshooting tools that will find and fix problems ... power for instance. The find and fix troubleshooting tools can be found in Win 10 settings. There are other things to check and/or try as well. Some knowledge or experience with the registry may be required.

Here is one video for fixing Win 10 slow shutdown. I didn't "Tube It" for display here in this post because you need to see the video full size to see what's going on and so, need to watch it on the YouTube site ... https://www.youtube.com/watch?v=Vl0NADMLPEA

If nothing seems to help, try reinstalling Win 10. If the problem is with the install, it may be reasonable to consider your specific Vivobook may be the problem. In which case I'd contact Asus for assistance. It the install is good, maybe it's some kind of OS tweak or app install you adjust or add, that's causing the slow shutdown. Make your tweaks and installs carefully checking after each step for slow shutdown to try and find what's causing it.

quote:

Originally posted by Hobbs:

try reinstalling Win 10.

In the original post, he said that he had tried a clean install, that did not help.

quote:

Originally posted by V-Tail:

quote:

Originally posted by Hobbs:

try reinstalling Win 10.

In the original post, he said that he had tried a clean install, that did not help.

You skipped a major part of my post to pick, focus and feature that little snippet, diduntya.
It's just a final suggestion. I have a feeling there MAY be some installation and use details we may not be aware of ... and if indeed the problems occur after each and every clean install and NOTHING else tweaked, adjusted, installed or added, just a clean install ... it probably isn't a Win 10 issue and help directly from ASUS may be the best recourse or maybe try an ASUS forum if no help is found here.

quote:

Originally posted by Hobbs:

quote:

Originally posted by V-Tail:

quote:

Originally posted by Hobbs:

try reinstalling Win 10.

In the original post, he said that he had tried a clean install, that did not help.

You skipped a major part of my post to pick, focus and feature that snippet, diduntya.

Guilty as charged. I generally edit quotes to keep them short. No offense intended, I was not trying to be a smart-ass, although it might have appeared that way.

All fair points, thanks for the ideas. Just to be clear this was a computer I took in on trade. I bought a SSD to swap out the old spinner with and did a clean install of 10. The issue popped up almost right away. I thought it was a video driver issue initially and dinked around trying to see if I could get anything to work there. Nothing really worked there so i did a refresh. I have not tried another clean install but I think that will be my next step to make sure I din't dork something else up.

Yes I tried to search for my model specifically, but then did a generic search as well. I couldn't find one specific to my situation though. I will check out the link you posted.

Thanks for all the posts!

Can you put the spinner back in and try a reinstall, just to eliminate any problem there might be with the SSD? Seems unnecessary though. If it's an SSD compatible with the ASUS, there shouldn't be a hardware problem.

On the other hand ... I THINK I remember having to change something in BIOS because an SSD works differently than a spinner but I can't remember exactly what it was back when I swapped mine out in a Dell Latitude, but there was something in BIOS to at least verify. Maybe someone can chime in on that angle.

I might also try disabling any unused hardware features Win 10 monitors, like bluetooth for example, if not used or not capable.

EDIT: Maybe contact the SSD people and see if they can tell you what if anything you might need to change in BIOS on the ASUS.

Sorry for the double post.
The ASUS as manufactured would likely work just fine with Win 10 if it was running Win 8. The fact that problems now occur with each fresh install of Win 10 would make me have to look carefully at the last hardware change and in this case, it would be something associated with the SSD ... either in BIOS, the installation itself, or verify the model SSD is compatible with the ASUS.

I'm digging out my old Dell Latitude from the closet to see if I can find what I think I remember checking in BIOS when I replaced the spinner with an SSD. If I can find anything, I'll post again.

Okay, checked my Dell Latitude BIOS and after I swapped out the spinner for an SSD, this is what I verified. Your ASUS BIOS is different from Dell BIOS of course, but may give you some ideas to check in ASUS BIOS. Good Luck !!! ...

Types of Interface are either IDE or SATA.
I made sure SATA was selected.
Under SATA ... ATA or AHCI options were offered. I made sure AHCI was selected. Interestingly, factory BIOS default is ATA, so I had to change that to AHCI.

Dang !!! 4 posts in a row. Sorry.
I don't know what kind of SSD you have but I checked the Crucial site and found only the (MX and BX)500 series are recommend upgrades for the Asus Vivobook S550CA. https://www.crucial.com/compat...aSUS/vivobook-s550ca

SanDisk SSD PLUS 240GB Internal SSD
https://www.amazon.com/gp/prod...04_s00?ie=UTF8&psc=1

I'll grab a spinner and do a fresh install on that and see.

quote:

Originally posted by xantom:
SanDisk SSD PLUS 240GB Internal SSD
https://www.amazon.com/gp/prod...04_s00?ie=UTF8&psc=1

I'll grab a spinner and do a fresh install on that and see.

Well, according to the Amazon link and the "Make Sure This Fits" link in the product description ... it should work with your Asus Vivobook S550CA. They list a couple of dozen Asus Vivobook S550CA models though. Seems following the S550CA designation, there are a bunch of CJXXXH or DSXXT designations and I didn't check all for compatibility or even know which one you have.

I did find that the SanDisk SSD drive has a SATA interface (vice IDE), so verify in BIOS that SATA is the interface in use and if SATA ATA or SATA AHCI options are offered in BIOS ... try AHCI.

Check the services.
There might be one or more having issues and the system tries to restart them several times before giving up?

You can perform a logged startup and read the results.

If you think the drive drivers might be suspect, try removing them from the decice manager. If they're propietary: Remove/uninstall them, mark the remove drivers box. Refresh and see it thet reappear, repeat uninstall until they no longer resurface and you are on MS vanilla default drivers. Reboot. Install latest.

0-0

https://www.tomshardware.com/h...0-settings-to-change

Read the part where it says how to Force Windows to Close Apps on shutdown.

Similar to the same issue
restart
white circle of dots
black screen for what seems like an eternity, but this time it blue screened with stop code driver power state failure. Something to look into later though. Thanks for the help and suggestions!