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Please help me deal with GIGABYTE eSupport.... Login/Join 
Live long
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Picture of 0-0
posted
Need to build 3 computers set up with RAID 1 under Windows 7 pro 64 bits. 16 Mb RAM and twin 1TB WD hard drives.
Bought Gigabyte mobos that allow buiding HARDWARE Raid 1 specifically for this job. I configured the Raid 1 on the BIOS and it is properly recognized by the Intel part of the Bios settings. So far, so good.

Now, when I try to install Windows 7 either by UEFI DVD or USB flash drive I get to a message where Windows tells me it can't find certain drivers to continue. Searching for these drivers gets me nowhere. At this point I can not see ANY devices to look for the missing drivers. No USB, no DVD, no reading anywhere else. Completely out of drives...

Tried Gigabyte USB install Tool that is supposed to inject the required drivers to my USB drive or completely build a W7 installation USB drive using the original DVD. No dice.

Tried contacting Gigabyte eSupport and explain my issue. They told me to ask in SPANISH! Not happy, I did so. In spanish they answered with a third party link on how to install W7 and build a SOFTWARE Raid. Not my question. Told them so. Now they replied "install by USB". Short, irritating answers.
I need to solve this quicky and Gigabyte is not helping.

I'm guessing they do not give a flying duck because of my IP. Can't believe they are that stupid nad do not have a documented answer for me. Found similar Qs on the net but none helped me out of my cul de sac.


Will check the exact name of the mobos and get back here. I believe they're GA-M270H xxx.

0-0


"OP is a troll" - Flashlightboy, 12/18/20
 
Posts: 12307 | Location: BsAs, Argentina | Registered: February 14, 2003Reply With QuoteReport This Post
quarter MOA visionary
Picture of smschulz
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You should be prompted for a driver or it will/may not see the drives (actually raid array).
Put the driver on a USB and search for it there.

Did you get the driver here:

http://www.gigabyte.us/Motherb...3H-rev-10#support-dl


or

http://download.gigabyte.us/Fi...rst_64_200series.zip
 
Posts: 23410 | Location: Houston, TX | Registered: June 11, 2006Reply With QuoteReport This Post
Security Sage
Picture of striker1
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Just use your win7 usb install media or dvd. When you get to the point where you are prompted to install Win7, choose advanced install, and then then choose Load Driver from the bottom left. You probably should have the correct RAID drivers on a separate FAT32 partitioned flash. Not sure OTTOMH if it will read an NTFS volume at that stage.



RB

Cancer fighter (Non-Hodgkins Lymphoma) since 2009, now fighting Diffuse Large B-Cell Lymphoma.


 
Posts: 7133 | Location: Michiana | Registered: March 01, 2005Reply With QuoteReport This Post
quarter MOA visionary
Picture of smschulz
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quote:
You probably should have the correct RAID drivers on a separate FAT32 partitioned flash


This is correct.
 
Posts: 23410 | Location: Houston, TX | Registered: June 11, 2006Reply With QuoteReport This Post
Live long
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I've ran in circles with that for a few days.
Believe I tried the first link smschulz provided and it did not work.
Gigabyte offers an USB Install Tool with a feature that injects the drivers into the USB drive if you already have the W7 files in it OR creates the installable W7 USB drive with those drives.

Tomorrow I'll check again at the office and try the second link.
will try the advanced install as well. Methinks I will not be able to see any drives to look for the files. Who knows, hope I'm wrong.

0-0


"OP is a troll" - Flashlightboy, 12/18/20
 
Posts: 12307 | Location: BsAs, Argentina | Registered: February 14, 2003Reply With QuoteReport This Post
Woke up today..
Great day!
posted Hide Post
If you go to gigabyte's website in the download section for your motherboard, you will find SATA Floppy Boot drivers or something like that for Windows 7 x64. Download those and put them on a FAT32 formatted flash drive. When you run windows 7 setup ( assuming you have the raid1 setup in bios) when you get to the screen where it is telling you there are no drives, on the bottom left there should be "Load Drivers". Click on that with your flash plugged into your usb port. It should show you one option for installing. Install those drivers then it should "see" the RAID 1 array and allow you to install windows 7 onto it.

If you give me the full model of your motherboard I will gladly send you a link for the proper drivers.
 
Posts: 1857 | Location: Chicagoland | Registered: December 10, 2008Reply With QuoteReport This Post
quarter MOA visionary
Picture of smschulz
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quote:
Gigabyte offers an USB Install Tool with a feature that injects the drivers into the USB drive if you already have the W7 files in it OR creates the installable W7 USB drive with those drives.


Don't bother trying to slipsteam these.
Just insert the drivers from usb advanced install as mentioned above.
 
Posts: 23410 | Location: Houston, TX | Registered: June 11, 2006Reply With QuoteReport This Post
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Roger that. Thank you very much.

0-0


"OP is a troll" - Flashlightboy, 12/18/20
 
Posts: 12307 | Location: BsAs, Argentina | Registered: February 14, 2003Reply With QuoteReport This Post
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Not getting as far as the option for the Adv. Install.

After the initial Install button I get stuck on the ^can not find required drivers^ screen. the search/examine other sources goes nowhere.

0-0


"OP is a troll" - Flashlightboy, 12/18/20
 
Posts: 12307 | Location: BsAs, Argentina | Registered: February 14, 2003Reply With QuoteReport This Post
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Still no joy.

Using drivers only got me as far as now being able to see and navigade the DVD drive. Not the USB drive.

So, I copied all these drivers into folders and burned a DVD. Tried searching for them in the folders and it found the Intel SATA RAID controller and loaded it but then it could not find the devices (HDs?)
A baby step but still in the woods...

0-0


"OP is a troll" - Flashlightboy, 12/18/20
 
Posts: 12307 | Location: BsAs, Argentina | Registered: February 14, 2003Reply With QuoteReport This Post
Security Sage
Picture of striker1
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When you run the Windows USB Installation Tool, when does it fail?

USB media (with drivers) formatted FAT32? Plugged into a 1.1/2.0 port?

Try unplugging the flash drive (with drivers) and moving to another port / rescan when the dialog box opens.

Review this FAQ



RB

Cancer fighter (Non-Hodgkins Lymphoma) since 2009, now fighting Diffuse Large B-Cell Lymphoma.


 
Posts: 7133 | Location: Michiana | Registered: March 01, 2005Reply With QuoteReport This Post
quarter MOA visionary
Picture of smschulz
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Initially when read this I thought it was UEFI related but didn't mention anything as it is a but more complicated.
I had a similar issue when I was building a server recently and wanted GPT instead of MBR.
1 TB drives can easily be MBR so Legacy mode would be fine.

You might look at your UEFI settings.


https://superuser.com/question...y-usb-is-not-detecte
 
Posts: 23410 | Location: Houston, TX | Registered: June 11, 2006Reply With QuoteReport This Post
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And the ANSWER appears to be: My i5 /th Gen will not run W7.

Bummer.

Out of practical ideas, I discovered a local support number and the person at the other end of the line finally asked the rigt question...

0-0


"OP is a troll" - Flashlightboy, 12/18/20
 
Posts: 12307 | Location: BsAs, Argentina | Registered: February 14, 2003Reply With QuoteReport This Post
Member
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quote:
Originally posted by 0-0:
And the ANSWER appears to be: My i5 /th Gen will not run W7.

Bummer.

Out of practical ideas, I discovered a local support number and the person at the other end of the line finally asked the rigt question...

0-0


It has something to do with legacy USB. You can get drivers to patch the win7 install media. I had the same issue with a 6th gen i5, but I can't remember the exact details. I got it working, then went to win10 shortly after. I think it was the keyboard/mouse not working to be able to install, or something stupid like that.
 
Posts: 3350 | Location: IN | Registered: January 12, 2007Reply With QuoteReport This Post
quarter MOA visionary
Picture of smschulz
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quote:
And the ANSWER appears to be: My i5 /th Gen will not run W7.



What CPU and exact mb model is it?
 
Posts: 23410 | Location: Houston, TX | Registered: June 11, 2006Reply With QuoteReport This Post
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i5 7th Gen and it`s a GA-H270M-D3H.


I tried installing W10 and it went smoothly. The proble now is that I was going for W7 because I need to replace an old XP machine with something newer but not sure the program that will run in that machine is W10 friendly. It`s old, very old. I just changed one headache for another, i believe.

will contact the guy that moves the prg from machine to machine and ask if W10 will do.

thanks a lot for your time and troubles.

0-0


"OP is a troll" - Flashlightboy, 12/18/20
 
Posts: 12307 | Location: BsAs, Argentina | Registered: February 14, 2003Reply With QuoteReport This Post
quarter MOA visionary
Picture of smschulz
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I am not entirely buying that it was incompatible but IMO you are much better off with W10.
 
Posts: 23410 | Location: Houston, TX | Registered: June 11, 2006Reply With QuoteReport This Post
McNoob
Picture of xantom
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Would installing 10, and then running XP or 7 in a VM be a solution for you? Might be headache if you need to run it all the time. Just a thought.




"We've done four already, but now we're steady..."
 
Posts: 1869 | Location: MN | Registered: November 20, 2013Reply With QuoteReport This Post
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At the company I`m stuck with whatever programs they bought ages ago and have no plans to change in the future.
It`s a struggle to make them understand what obsolesence is in terms of drivers and support. We struggle daily with the few XPs that still remain and their obsolete browsers vs. bank interfaces and support.
Will start pushing W10 as soon as the money for the licences is available.
Rule of thumb: everything costs AT LEAST twice as much as in the international market. Divide income by 4.
Expensive is the tip of the iceberg.
Whatever hardware I read as old here on these thread is the stuff of my dreams for future years. Try hard not to dream of owning a Mac.

the machines I`m installing now go to a temperature control office. they`re handed by people not computer savvy and they just run a program or two. 24/7. A VM is not for them.

0-0


"OP is a troll" - Flashlightboy, 12/18/20
 
Posts: 12307 | Location: BsAs, Argentina | Registered: February 14, 2003Reply With QuoteReport This Post
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