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Little ray
of sunshine
Picture of jhe888
posted March 12, 2019 05:53 PM
Car guys - if anyone who really works on cars out there, answers from you would be especially appreciated.

How much to replace the main dashboard of a 2018 Kia Sorento?

A friend/potential client bought this car last year, and the dash has deteriorated for no apparent reason. Discolored, etc.

How much money to replace a dashboard for this car?




The fish is mute, expressionless. The fish doesn't think because the fish knows everything.
 
Posts: 53448 | Location: Texas | Registered: February 10, 2004Reply With QuoteReport This Post
Member
Picture of indigoss
posted March 12, 2019 06:43 PMHide Post
I had a 2004 4Runner which had its dash start cracking everywhere after about 4 years old. Toyota eventually had a recall however getting the free replacement actually installed was another matter. Have your friend insure there has not been a recall already issued. That’s all I have to offer, good luck.
 
Posts: 1278 | Location: West Palm Beach, FL | Registered: June 11, 2010Reply With QuoteReport This Post
eh-TEE-oh-clez
Picture of Aeteocles
posted March 12, 2019 07:02 PMHide Post
A cover for the dash is about $40.

An OEM replacement dash (the main piece) is about $620 from an online parts dealer and $800+ from a regular dealer. If you are searching, the dash board is sometimes called a "crash pad" in some catalogs.

The catalog I'm looking at now is kiapartsnow.com and the part number is 84710...but obviously double check that with the dealer (providing your VIN) to get the proper color/fit.

You might also have some luck with salvage or ebay--but I imagine taking apart the dash is pretty labor intensive.
 
Posts: 13068 | Location: Orange County, California | Registered: May 19, 2002Reply With QuoteReport This Post
Raised Hands Surround Us
Three Nails To Protect Us
Picture of Black92LX
posted March 12, 2019 07:04 PMHide Post
Free it’s a 2018 and should be under warranty.


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You should know I'll be there for you!
 
Posts: 25922 | Registered: September 06, 2003Reply With QuoteReport This Post
Member
posted March 12, 2019 07:20 PMHide Post
quote:
Originally posted by Black92LX:
Free it’s a 2018 and should be under warranty.


Very true, unless it was a rebuilt title.
 
Posts: 7798 | Registered: October 31, 2008Reply With QuoteReport This Post
Member
posted March 12, 2019 08:02 PMHide Post
No suggestions on replacement, but did your friend use any types of cleaner on the dash? That's just scary. I'm looking at lease turn in Sorentos.
 
Posts: 1441 | Location: County 18, OH | Registered: April 11, 2007Reply With QuoteReport This Post
Little ray
of sunshine
Picture of jhe888
posted March 12, 2019 09:42 PMHide Post
I need an estimate of total cost to replace. Not advice about covers and warranties.

Dealer already refused to fix it. No cleaners or anything used. I need the estimate to write a nastygram threatening all involved with the consumer protection statutes.




The fish is mute, expressionless. The fish doesn't think because the fish knows everything.
 
Posts: 53448 | Location: Texas | Registered: February 10, 2004Reply With QuoteReport This Post
Member
posted March 12, 2019 10:06 PMHide Post
I'm reading $800.00 dollars+ 7 hours labor.
But a job like that is very risky. Probably
the reason dealer is refusing. I think you
need to find another repair shop.
Regards, Jack
 
Posts: 360 | Location: West Palm Beach | Registered: March 13, 2009Reply With QuoteReport This Post
Little ray
of sunshine
Picture of jhe888
posted March 12, 2019 11:16 PMHide Post
Thanks.




The fish is mute, expressionless. The fish doesn't think because the fish knows everything.
 
Posts: 53448 | Location: Texas | Registered: February 10, 2004Reply With QuoteReport This Post
Better Than I Deserve!
Picture of LBTRS
posted March 12, 2019 11:50 PMHide Post
$800 seems really low to replace the dash. I recently needed a fan door replaced in my dash and the part was $40 but the labor was $2500 to remove the dash and replace the A/C plastic door that routes the air to the correct vent. This was in my 2014 Ford F150. The dealership wanted a lot more than that.

My wife has a 2019 Kia Sorento so I hope we don't have a similar problem.


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Posts: 4991 | Location: Phoenix, AZ | Registered: September 23, 2005Reply With QuoteReport This Post
Raised Hands Surround Us
Three Nails To Protect Us
Picture of Black92LX
posted March 13, 2019 05:27 AMHide Post
It was $2500 to replace the dash in my 2016 Expedition $1200 for the dash pad and $1300 labor.
So $800 + 7+ hours of labor easy for the KIA. What is KIAs average hourly labor rate? Ford is $80-$175 based on the area of the country.

That is certainly a warranty issue and I would check another with dealer and if they were no help be running it up corporate. No reason it should be discoloring this new and he shouldn’t be stuck with the problem.


————————————————
The world's not perfect, but it's not that bad.
If we got each other, and that's all we have.
I will be your brother, and I'll hold your hand.
You should know I'll be there for you!
 
Posts: 25922 | Registered: September 06, 2003Reply With QuoteReport This Post
Thank you
Very little
Picture of HRK
posted March 13, 2019 10:48 AMHide Post
Presumption is that because it's a 2018 its a warranty issue, not something the owner has done by cleaning the pad with some solvent and leaving it out in the hot TX sun to damage the pad, or that the dealer did something to it to cause the dash problems.

Not sure why a dealer would turn down the option to do warranty work unless they think
its customer damage. Its easy money.

Dealers do not issue warranties on vehicles, manufacturers do, If he bought it new it has a 10 year warranty, KIA is pretty good about it with customers, instead of writing letters he should just call KIA direct or go to a different dealer to have it fixed.

Any warranty recourse would be through KIA, the dealers not responsible for factory warranty in any way other than reporting the claim and fixing the vehicle.

Anyway if its that issue, heres KIA's contact info, he should just call the 800 number and ask for help.

https://www.kia.com/us/en/cont...ity/warranty-quality

800-333-4KIA(4542)
Monday – Friday: 5:00 AM to 6:00 PM PST
Saturday – Sunday: Closed / US Public Holidays: Closed
 
Posts: 24733 | Location: Gunshine State | Registered: November 07, 2008Reply With QuoteReport This Post
Crusty old
curmudgeon
Picture of Jimbo54
posted March 13, 2019 11:23 AMHide Post
HRK, actually the dashboard would be covered under the 5yr/60,000 warranty not the 10yr/100,000 drivetrain warranty. I have a 2011 Sorento so I'm familiar with this. It's irrelevant in this case, but I wanted to clarify this for anyone looking to buy a Kia.

Jim


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Posts: 9791 | Location: The right side of Washington State | Registered: September 14, 2008Reply With QuoteReport This Post
Little ray
of sunshine
Picture of jhe888
posted March 13, 2019 11:25 AMHide Post
He has been all through that with Kia USA. They told him to fuck off. I can't say why the dealer wouldn't help him, but they wouldn't. Yes, it should be a warranty fix. I know that. He knows that.

So, we are at the point where I am hired to write them a demand letter under the Texas consumer protection statute. For that, I need an estimate of the cost to repair the dash.

I appreciate the other comments and alternate suggestions, but we are past that.




The fish is mute, expressionless. The fish doesn't think because the fish knows everything.
 
Posts: 53448 | Location: Texas | Registered: February 10, 2004Reply With QuoteReport This Post
I Am The Walrus
posted March 13, 2019 11:31 AMHide Post
quote:
Originally posted by jhe888:
He has been all through that with Kia USA. They told him to fuck off. I can't say why the dealer wouldn't help him, but they wouldn't. Yes, it should be a warranty fix. I know that. He knows that.


You would think for a brand still trying to gain market share from Honda and Toyota, they would not act like this. What a shame.


_____________

 
Posts: 13379 | Registered: March 12, 2005Reply With QuoteReport This Post
Crusty old
curmudgeon
Picture of Jimbo54
posted March 13, 2019 11:45 AMHide Post
The dealer I bought my Sorento from has been awesome with any issue I've had (very few) so I'm thinking that the dealer you're working with is a jackwad or they believe that your client caused the issue and Kia USA believes them. They should have given you a reason for turning down the claim. I haven't had to contact them but I'm hearing that they are reasonable to deal with.

Jim


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"If you can't be a good example, then you'll have to be a horrible warning" -Catherine Aird
 
Posts: 9791 | Location: The right side of Washington State | Registered: September 14, 2008Reply With QuoteReport This Post
אַרְיֵה
Picture of V-Tail
posted March 13, 2019 12:08 PMHide Post
quote:
Originally posted by LBTRS:
$800 seems really low to replace the dash.
The posts preceding yours suggest that the cost for the part is in the neighborhood of $800. That does not include labor. One post suggests that labor would be around seven hours.



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Posts: 31786 | Location: Central Florida, Orlando area | Registered: January 03, 2010Reply With QuoteReport This Post
Member
Picture of Sig Sauer Kraut
posted March 13, 2019 09:23 PMHide Post
Perhaps a call to a random dealer in another city asking for a quote would get a pretty accurate answer? I’ve not dealt with Kia before but usually service departments are happy to give a rough quote over the phone.
 
Posts: 691 | Registered: January 04, 2008Reply With QuoteReport This Post
Too clever by half
Picture of jigray3
posted March 13, 2019 10:36 PMHide Post
quote:
Originally posted by Jimbo54:
The dealer I bought my Sorento from has been awesome with any issue I've had (very few) so I'm thinking that the dealer you're working with is a jackwad or they believe that your client caused the issue and Kia USA believes them. They should have given you a reason for turning down the claim. I haven't had to contact them but I'm hearing that they are reasonable to deal with.

Jim


The strategy is to deny the claim until you can't any longer. Costs little or nothing to say no, and saves manufacturers a great deal of money cause most claims go away. They've done the math, trust me.

As a benefit, it keeps our friend jhe888 and those like him gainfully employed and enjoying the sleep of the just.




"We have a system that increasingly taxes work, and increasingly subsidizes non-work" - Milton Friedman
 
Posts: 10377 | Location: Richmond, VA | Registered: December 11, 2007Reply With QuoteReport This Post
Member
posted March 13, 2019 10:53 PMHide Post
quote:
Originally posted by Sig Sauer Kraut:
Perhaps a call to a random dealer in another city asking for a quote would get a pretty accurate answer? I’ve not dealt with Kia before but usually service departments are happy to give a rough quote over the phone.


They're going to blurt out the same quote, out of the same shop time book that has been posted here
Part= $800
Labor 7hrsx $150 hr= $1050
Total $1850
 
Posts: 21429 | Registered: June 12, 2005Reply With QuoteReport This Post
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