I’m familiar enough with Moen products to appreciate their design and ease of maintenance, so I didn’t hesitate to put a Moen faucet in our remodeled kitchen. Well... the hot won’t get hot. Now it’s one of those single handle jobs, so I wasn’t sure I was trying to use it right.

I shot an email to Moen customer service asking for basic instructions and describing what was happening when I tried to figure it out on my own.

Next business day (Friday afternoon to Monday morning), I get a shipping notification for a new core followed by an email with instructions on how to use the faucet, a suggestion that it sounds like I need a new core (on a brand new faucet?), and an apology for my inconvenience. Not only that, but they also gave me a 65% off coupon for up to three items from their contractor/designer’s shopping page, which I was given a direct link to.

I remember now that when I was buying the faucet, I couldn’t find one in any store or online retailer, so when I contacted them, not only did they direct me to their direct sales website, but gave me a 50% off coupon.

Unbelievable. Gotta love Moen.

-Rob

Going into my 52nd year of dealing with them, and much like you, I truly am impressed by the service. Delta is right up there too!!

I didn't realize that Moen would replace parts, including cartridges, free of charge to the original homeowner, or if the product was registered after purchase. They don't even charge for shipping. They sent me a spray unit about a month ago when the old one went bad.

I also didn't realize until a couple years ago that Moen's headquarters were in North Olmsted, Ohio, a few miles from where I grew up.

It's really good to hear they are still a stand up company.

Decades ago... when I was still in building / electrical / plumbing of new houses... I had a single cartridge that dripped when installed. I called Moen for a replacement and they sent me 12 cartridges, plus one complete new faucet, free of charge no questions ask.

Of corse we were buying their faucets buy the case lot at the time.