Last week my wife started having problems with her computer I have narrowed it down to a trogen, her computer is locked up and has not been turned on in several days, our desk top is having the same problem. My iPad is so far not affected, any help would be appreciated.

dwright1951 .
Get one of your mates to download Avast Free and burn it to a Disc or USB - chuck it in the burner or usb port and run it . If no joy get them to grab Bit Defender ( also Free ) for you and try it . One of them should clean it for you .
best .

So what make you think it is a "trogen"?

quote:

Originally posted by smschulz:
So what make you think it is a "trogen"?

This ^^^^^

What, in detail, are the symptoms?

quote:

Originally posted by smschulz:
So what make you think it is a "trogen"?

Process of elimination. There were no Trojans in the neighborhood.

I checked with my internet supplier and they said that that was the likely cause.

I will get my son to burn those two programs and we will give it a shot, thanks for the ideas.

Your internet provider may or may not know what they are talking about. I suggest you describe the symptoms to the folks here as they actually care about trying to help. Your provider at best likely determined there was no issue with your internet connection and just wanted to get rid of you.

quote:

Process of elimination. There were no Trojans in the neighborhood.

Are you sure about that? Greeks can be pretty sneaky.

quote:

Originally posted by ZSMICHAEL:

quote:

Process of elimination. There were no Trojans in the neighborhood.

Are you sure about that? Greeks can be pretty sneaky.

Look, if we built this large wooden badger...

Ok both computers say that there is a problem with “bit defender threat scanner”, both are locked up. There is also a web address C:\Windows\TEMP\BitDefender Threat scanner.dmp
My wife’s computer also had a message to call Microsoft and gave a phone number and she was told that it would cost $200 to get someone to look at the problem then it asked for a credit card number.
Neither computer has been turned on in several days.
Hope that helps to define the problem. Thanks in advance David

Ignore the "messages" - download Malwarebytes and run it.
If you are having some popups getting in your way then go to safe mode first.
Sounds like Fake AV (somewhat related to CNN).

I lost 75 cents to one of those trojen machines in the gas station mens room.

Good luck, lots of good advice on this subject.

quote:

Originally posted by recoatlift:
I lost 75 cents to one of those trojen machines in the gas station mens room.

Good luck, lots of good advice on this subject.

Glow in the dark kind?

Well we lucked out Ms Skins computer went down Monday. Came home a circuit was tripped. Later she says her computer isn't working. Check it out, nothing from power supply. Call mom's BF up who is great with computers, ask him if I need to know anything important before I buy new one. He tells me he's got a pile at his house he'll run one over after work.

Comes over, instead of leaving on the doorstep of handing it off and splitting he helped me install it. Took 1/2 hour, it would have taken two or three times as long for me. Old one had females plugs on back and new had it's own power cables. Had to pull all the old ones, and use pre-wired ones. One didn't have enough right angle connectors so we had to move the optical drive closer to make another one reach. Why she has five freaking drives and an optical drive I don't know but major pain in the ass.

Not that you'll ever see this, but thank you so much for your help tonight Scott!

Instructions on how to scan with Malwarebytes in Safe Mode here: https://blog.malwarebytes.com/...r-infected-computer/