I think I'm turning into a psychic. I can foresee this not turning out well.


Video footage of a now-viral interaction between a black customer and a white store manager at a Virginia Dunkin’ Donuts has sparked outcry and heated debate online, after franchise owner Christina Cabral called police on patron Tirza Wilbon White for allegedly using the store’s Wi-Fi without making a purchase.

“I had just sat down when a woman I had never seen before walked up and asked, ‘Are you going to buy coffee?'” White told Yahoo Lifestyle of the Nov. 7 incident, which occurred at one of the Fairfax locations of the coffee and pastry chain. “I told her I planned on buying coffee after I got settled, but not if it were mandated.”

According to Yahoo, White then asked the woman, whom the outlet identifies as Cabral, if a white customer would be held to that same standard, prompting Cabral to say that White must make a purchase or leave.

In a series of three videos posted to Facebook on Nov. 8, White shares the conversation she had with Cabral, as well as the subsequent dialogue she had with the male police officer who responded to the scene.

“You're under the Dunkin umbrella, I just looked this up, it is free Wi-Fi in Dunkin Donuts,” White begins in the clip that has since been viewed over 32,000 times.

“But as franchisee I have the right to offer you free Internet or not,” Cabral said

“Do you have a business card? I’m gonna contact corporate,” White responded

“You don’t need my business card to do that with,” Cabral argues. “I get to make my own rules. … I need to ensure safety to my customers,” she continued. “It’s nothing against you,” she says, citing previous issues with customers. “We’re just trying to make our customers feel safe.”

In the second and third videos shared to social media, the law enforcement official tells White to leave the store “because she wants you to.”

“Am I in trouble if I choose not to leave?” White asks.

“Yeah, if you choose not to leave, I will order you to leave. … I would issue you a summons and then if you don’t sign the summons, then I would have to arrest you,” he says.

Taken aback, White ultimately leaves the scene, and later voiced her frustrations on Facebook.

“A franchise owner attempted to bully me. She lied about corporate policy, attempted to force me to make a purchase to be in the store because she has a loitering problem. She called the police to force me to leave when I told her she was profiling the gentleman and me. In her mind I was the 'people' who loiter. In reality, I was a customer in her store, until yesterday, and I have been for more than 2 years,” she wrote.

“I am still angry, more than 24 hours later, and I want justice for the humiliation I experienced.”

Soon after, White reported that two reps for Dunkin’ Donuts had personally called her to apologize, as per Yahoo.

Meanwhile, reps for the Massachusetts-headquartered coffee chain Dunkin returned Fox News’ request for comment with the following statement:

“We and our franchisees want every customer who walks into a Dunkin’ restaurant to be treated with dignity and respect. This did not happen in a situation at a restaurant in Fairfax, Virginia. We have apologized to the customer, on behalf of both the brand and the franchisee who owns and operates this restaurant, but we know that is not enough,” a spokesperson said.

“Our franchisees are independent businesspeople, who so long as they comply with the law, may set their own policies in regards to certain things like Wi-Fi usage and whether to limit its use to only those who make a purchase,” they added. “However, we are focused on helping our franchisees best serve our diverse customer base and are currently exploring how we can improve every aspect of our restaurant operations from store signage, recommended policies, and training for franchisees and their crew members. We are committed to doing better.”



https://www.foxnews.com/food-d...-donuts-racism-scene

Aren't all commercial businesses now homeless layover points as mandated by liberals? Shame on this business owner for thinking only paying customers were entitled to use the infrastructure she paid to have installed. I guess next we'll be having a debate over owners inappropriately tossing these folks out so they can close at night.

The WiFi is free as in you don't have to pay to connect, but that doesn't necessarily mean it's available to a non-paying customer.

What does race at all have to do with this?

Sorry, lady. You have no right to loiter on private property just because you want to or feel entitled to.

Simple. end the free wifi. Put the password on the sales slip. Change it daily.

Why do business even bother to put themselves in these positions??? What a bunch of pussies-Stop catering to shitbags, its a business....do business or GTFO- that should be your policy.

quote:

Originally posted by Balzé Halzé:
What does race at all have to do with this?
Sorry, lady. You have no right to loiter on private property just because you want to or feel entitled to.

It has absolutely nothing to do with race.
But that doesn't stop the woman from trying to make it about race and pulling out her racial trump card:

quote:

According to Yahoo, White then asked the woman, whom the outlet identifies as Cabral, if a white customer would be held to that same standard, prompting Cabral to say that White must make a purchase or leave.

Why does the headline need to specify “black” customer? What kind of biased reporting is this? Would the same reporter write “white customer” if that were the case? Or “Asian customer?” Or “Amish customer?” It’s just a “customer.” No adjective necessary.

Disgusting.

When did the world change?

When did it become expected that a business with limited seating space should be expected to allow a freeloader, who does not buy anything, to occupy a table in order to use free facilities, thus denying the use of the table and the wifi to actual paying customers?

How many times have I gone into a place like this and seen a wifi user camped out at a four-place table, no place for me to sit, so I walked out without buying anything. Who loses? Who wins? The business owner is losing sales. I am losing the opportunity to buy a coffee and a donut, because I don't have someplace to sit. The freeloader wins.

Give her a choice of

1. Make a purchase,
   
   
2. Leave the premisses, or
   
   
3. Be cited and arrested for trespass.

STOP being forced to provide free use of privately owned facilities to non-customers!

Corporate should stand behind the franchisee on this.

quote:

Tirza Wilbon White

Isn't obvious that there is no free WiFi at this Dunkin Donuts for White people?

quote:

Originally posted by V-Tail:
Corporate should stand behind the franchisee on this.

I was having a really crappy day up to this point so thanks for the humor. Corporate supporting the franchise owner on something that's been spun up as a race issue? Something tells me there's not a snowball's chance in hell of that happening. They be too 'woke' for that.

quote:

Originally posted by rscalzo:
Simple. end the free wifi. Put the password on the sales slip. Change it daily.

GREAT idea!

The eye clinic where I had my cataract surgery done, is located in a business park. No pedestrian traffic, nobody walking in. Everybody who comes in the door has arrived in a vehicle, so no casual freeloaders. Still, their wifi password is changed daily and you have to ask for it at the desk.

quote:

Originally posted by bigdeal:

quote:

Originally posted by V-Tail:
Corporate should stand behind the franchisee on this.

I was having a really crappy day up to this point so thanks for the humor. Corporate supporting the franchise owner on something that's been spun up as a race issue? Something tells me there's not a snowball's chance in hell of that happening. They be too 'woke' for that.

The guy who bought a half interest in my airplane owns dozens of Dunkin' Donuts franchises. I sent him an email with a reference to the news article. I'm curious to see what his reply will be.

quote:

Originally posted by bigdeal:
Aren't all commercial businesses now homeless layover points as mandated by liberals? Shame on this business owner for thinking only paying customers were entitled to use the infrastructure she paid to have installed. I guess next we'll be having a debate over owners inappropriately tossing these folks out so they can close at night.

She is within her rights to be sure. But what a stupid position to take. Wouldn't the infinitesimal marginal cost for the wi-fi be worth providing it free as long as the customer isn't squeezing out a paying customer?

Now, if the store became a haven for freeloaders, that might be another thing.

Just aiming for free Cafe Lattes for life.

quote:

Originally posted by jhe888:

She is within her rights to be sure. But what a stupid position to take. Wouldn't the infinitesimal marginal cost for the wi-fi be worth providing it free as long as the customer isn't squeezing out a paying customer?

I don't know what the situation is with Dunkin' Donuts stores in your area, but around here, seating space is at a premium. Many times I have wanted a "pick me up" and have stopped in to a DD location around here, not a seat to be found, and more than one four-place table occupied by somebody using wifi with a laptop and no evidence of any Dunkin' Donuts product on the table.

I walked out without a purchase. Every time.

quote:

Originally posted by rscalzo:
Simple. end the free wifi. Put the password on the sales slip. Change it daily.

If I had been the manager, I would have just gone and yanked the plug out of the WiFi modem until they left. It would be worth the “This place has shitty WiFi reviews. Come this establishment for coffee and donuts, got to Starbucks for free WiFi, unlimited loitering and needle disposals in the bathrooms.

Of course, she was right to ask them to leave, but she wasn’t right-think, so she’s effectively screwed.

quote:

Originally posted by rscalzo:
Simple. end the free wifi. Put the password on the sales slip. Change it daily.

Yup. I'd love to see a video of her outrage when she can't connect and the manager refuses to give her the password.

FUCK Dunkin Donut corporate for taking the offended party's side with an automatic apology.

quote:

Originally posted by rscalzo:
Simple. end the free wifi. Put the password on the sales slip. Change it daily.

Hourly...

And set it up so connections time out after 20 minutes

quote:

Originally posted by gearhounds:

quote:

Originally posted by rscalzo:
Simple. end the free wifi. Put the password on the sales slip. Change it daily.

Yup. I'd love to see a video of her outrage when she can't connect and the manager refuses to give her the password.

FUCK Dunkin Donut corporate for taking the offended party's side with an automatic apology.

Nah, so much simpler with my method. “Sorry, Ms White, our WiFi isn’t working currently.” What’s she gonna do? It’s equality, doesn’t work for anyone now because her freeloading ass had to take advantage. It’s fair.

quote:

Originally posted by V-Tail:

quote:

Originally posted by jhe888:

She is within her rights to be sure. But what a stupid position to take. Wouldn't the infinitesimal marginal cost for the wi-fi be worth providing it free as long as the customer isn't squeezing out a paying customer?

I don't know what the situation is with Dunkin' Donuts stores in your area, but around here, seating space is at a premium. Many times I have wanted a "pick me up" and have stopped in to a DD location around here, not a seat to be found, and more than one four-place table occupied by somebody using wifi with a laptop and no evidence of any Dunkin' Donuts product on the table.

I walked out without a purchase. Every time.

Then she is justified in throwing him out.

Dunkin Donuts isn't all that popular here. I don't know how crowded they are.