I had occasion to sit across the aisle from this horrible woman a few years back on the same route. She waltzed on with her Congressional pin and the flight attendants immediately started to treat her like royalty. I immediately knew who she was. She was obnoxious, condescending, and acted entitled.

When it came time to serve the lunch (it was first class), she told them can't you see I am trying to rest; get me another blanket.

I watched her throughout the flight and was amazed that anyone could act like this in this day and age. Not a thought for others. No indication of politeness. I remember this years later because I have never seen anything like this outside of the movies.

Here is hoping she is someday exposed and suffers the consequences of her arrogance.

0658 -- In the situation that you described, I would have been hard pressed to keep my mouth shut.

I would have no problem, absolutely none at all, explaining to the honorable congresswoman, that the need to be polite and considerate is not terminated as the result of an election. My thought: what are they going to do? Put me in jail? Probably not, as long as my tone and demeanor are not confrontational.

I was a government employee at the time.

I really hate SJL . I bet she raised a stink and United caved in...

It's been years since I have flown United, and this shows why.

I believe that airlines routinely upgrade members of congress.

How else can they get the legislation that gives them the freedom to do whatever they want?

"Service Fees" (baggage, etc) are not revenue and are not taxed.
Horrible customer service and no consequences
Lying to customer about "weather" or whatnot....

I hate flying on any airline other than SWA

From the article:

quote:

The airline announced policy changes ... and its CEO, Oscar Munoz, has promised a "culture shift toward becoming a better, more customer-focused airline."

I didn't believe it then. I don't believe it now.

Of all the product and service industries in the U.S., I dare say the airlines may be exceeded in customer disservice only by perhaps the broadband industry. Big difference there is not being able to get your Netflix fix isn't on quite the same level as being stranded for hours on end, having your valuable belongings lost or pilfered, being physically abused or getting killed as a result of maintenance misfeasance.

quote:

From the linked article:

CEO, Oscar Munoz, has promised a "culture shift toward becoming a better, more customer-focused airline."

Nobody got a beatdown, which is an improvement for United.

I believe the person in that United pulled a fast one.
I think United cancelled their reservation as an excuse to seat the Representative.
United lied.

And Jackson Lee?
She was the one visiting NASA when the Mars rover landed on Mars.
She asked if they could wheel it around and get a shot of the US Flag Neil Armstrong planted.

The only more stupid thing ever said was some other rep talking about Guam tipping over.

quote:

Originally posted by snoris:
I'm betting that somebody at United apparently deferred to Queen Sheila's exalted status and made it look like the original passenger cancelled her own reservation on her mobile app to slide Sheila onto the plane and into Seat 1A in first class.

Oh, and Sheila played the race card. What a shock.

http://m.chron.com/news/politi...-to-Rep-12452258.php

From the link:

"It was just so completely humiliating," said Jean-Marie Simon, a 63-year-old attorney and private school teacher who used 140,000 miles on Dec. 3 to purchase the first-class tickets to take her from Washington D.C. to Guatemala and back home.

When it came time to board the last leg of her flight home from George Bush Intercontinental Airport on Dec. 18, after a roughly hour-long weather delay, Simon said the gate attendant scanned her paper ticket and told her it was not in the system.

I'm surprised United let her use Mileage Plus miles that close to Christmas when they can make $$ selling the seats. Yeah, she used 140K (that seems like a lot), but I always assumed "free" seats were real scarce close to the holidays.

This country needs turd limits. Don't let this royal ruling class get a foot hold in D.C.

SJL = Despicable piece of trash.
UAL = Despicable company.

Day old Long John silver's seafood platter would be far too good to give her.

Does anyone ever really eat at Long John Silvers?
I thought it was a tax dodge or something.

Passangers cancel the last leg of thier flight all the time.
Hmmm... Don't they?
They must, hmmm....

After much thought I am calling B.S. on United Airlines explanation.

Hence why I fly Delta.

Quite the year United has had, eh?

And I love Sheila's comments. Classy as can be.
A smart politician would have said something like "I am sorry for the confusion surrounding my seat. Had I known about it at the time, I would have gladly switched seats with Ms. So-and-So."

But that's what a smart politician would have said. That's not SJL.

Typical socialist leader, "all animals are equal, but I am more equal".

quote:

Originally posted by ChicagoSigMan:
Quite the year United has had, eh?

And I love Sheila's comments. Classy as can be.
A smart politician would have said something like "I am sorry for the confusion surrounding my seat. Had I known about it at the time, I would have gladly switched seats with Ms. So-and-So."
But that's what a smart politician would have said. That's not SJL.

Keeping it classy.

"Since this was not any fault of mine, the way the individual continued to act appeared to be, upon reflection, because I was an African American woman, seemingly an easy target along with the African American flight attendant who was very, very nice," Jackson Lee said in the statement.

Be glad she flies commercial and not an Air Force VIP GIV.