I have been in love with my Surface Pro 4, but alas, it came down with the screen flicker issue. I hadn't heard about it until it happened to me. The device became unusable unless it was connected to a dock station. Apparently it took a while for MS to acknowledge the problem At any rate I called their customer service today and it took about 10 minutes to get a replacement handled. The downside is I have to use an old fashioned I7 laptop until the replacement arrives.

A very good experience overall.

Not to be confused with the Indians who randomly call to let you know your are "virusing" up the world.
Then want to take over your computer for a fee and save it.

Their Partner Portal changed recently and I forgot how to get in ~ very helpful on getting back in.
Always had pretty competent help when I had to supplement my support with their help on some complex issues.

Pleasant change from ATT or Comcast.

Bytes, how old was your Surface? I've had mine about 18 months and it's been rock solid for me and no flickering. I'm curious if yours was within the 1 year warranty period as mine is six months out of it.

quote:

Originally posted by MrToad:
Bytes, how old was your Surface? I've had mine about 18 months and it's been rock solid for me and no flickering. I'm curious if yours was within the 1 year warranty period as mine is six months out of it.

About 2 years. Just woke up one morning and a screen flicker started happening. From my research it is a rare problem. MS is covering devices out of warranty.