A good friend of mine at work has one, and it's giving her a fit. The infotainment display has started acting funky -- it "jitters" when in radio mode, and when she shifts to Reverse the display just shows a scrambled mess.

Coincident? Maybe? She just had the main and the supplemental batteries replaced a month or so ago, and the effect started shortly afterward. Wonder if disconnecting both batteries for a bit will force a reset on the system? She's been through a number of troubleshooting steps, but hasn't yet found a solution.

I'm not familiar with Jeep, so I don't really know how to help her aside from surfing the web and asking questions here.

Thanks, all.


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Edited title to correct poor spelling.

This message has been edited. Last edited by: vthoky,

quote:

Originally posted by vthoky:
A good friend of mine at work has one, and it's giving her a fit. The infotainment display has started acting funky -- it "jitters" when in radio mode, and when she shifts to Reverse the display just shows a scrambled mess.

Coincident? Maybe? She just had the main and the supplemental batteries replaced a month or so ago, and the effect started shortly afterward. Wonder if disconnecting both batteries for a bit will force a reset on the system? She's been through a number of troubleshooting steps, but hasn't yet found a solution.

I'm not familiar with Jeep, so I don't really know how to help her aside from surfing the web and asking questions here.

Thanks, all.

I know nothing about Jeeps, and just a little about auto infotainment systems. But, I would try:

1) seeing if connecting a phone/tablet via CarPlay or Android Auto does something to the display
2) connecting a keyboard to the car's USB port, hit Esc, C-A-D, etc.
3) if the infotainment system provides a WiFi Access Point, connect via network (unlikely), and explore
4) #3 with Bluetooth Much more likely, but services more limited)
5) try to find the magic button combo that reboots the infotainment (maybe in the user manual)
6) connect an OBD II and see what it tells you (may need Jeep-specific software on phone).

I suspect that the infotainment electronics have a small battery to itself, and doesn't depend on the cars' That would be the battery that you'd have to find and disconnect to do a system reboot.

Just some thoughts.

myjeepcompass.com is a forum that I just found. I’d start there, seems to be more than a few reporting problems with the displays. Maybe a system reboot might help?

While I love my Wrangler I'm not as warm and fuzzy with the quality of their audio systems. The Siemens radios (non touch screen) were known for failures traceable to poor connections as a result of the lead free solder used in their manufacture. And Jeep, despite this being a known issue if your warranty is up it’s on your dime.

I’m no help on the Compass or how the radio is integrated into the vehicle’s electronics.

quote:

Originally posted by architect:
5) try to find the magic button combo that reboots the infotainment (maybe in the user manual)

{snip}

I suspect that the infotainment electronics have a small battery to itself, and doesn't depend on the cars' That would be the battery that you'd have to find and disconnect to do a system reboot.

Just some thoughts.

Thank you. Number 5, she was working on at lunchtime. There’s a push-and-hold on the volume and tuning buttons (I think) routine she was tinkering with. No success yet, though.

quote:

Originally posted by shovelhead:
myjeepcompass.com is a forum that I just found. I’d start there,


{snip}

The Siemens radios (non touch screen) were known for failures traceable to poor connections as a result of the lead free solder used in their manufacture. And Jeep, despite this being a known issue if your warranty is up it’s on your dime.

Thank you for the link. I sent that to her a moment ago… it’ll keep her busy this weekend.

That’s an interesting note about the lead-free solder. All our assemblies use lead-free — we’re not allowed to use lead at all (I’m not sure anyone can, thanks to RoHS regulations).

I’ll ask her about warranty next week. I know she’s only got about 50k miles on the vehicle, but I don’t know the duration on her warranty.