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What's the longest you've had a vehicle "in the shop?" Login/Join 
Cold Ass Honkey
Picture of Sig Vicious
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Actually, it was closer to 6 weeks.
I bought a new F 150 at Skyline Ford in Salem Oregon in November 2016.
I drove it few days later and noticed that once I got to 45mph the front end would begin to shake a little, like it was badly out of alignment. I was going to take to the local Les Schwab tire store for an alignment and maybe a re-balance of the tires but decided to take it back to the dealer, Skyline Ford, as a warranty issue. I described the problem and said that it may just be a alignment issue or a tire or two out of balance. They kept it for a couple days and said it was repaired.
Drive it home and it feels exactly the same. Made another appointment, described the problem once again, and they said that they would change out the ring and pinion in the rear end. I looked at the service guy and told him that the vibration was in the front not the back end. You can feel it in the steering wheel. They seemed very insistent that this would cure the problem. 5 weeks later they called and said that the problem was fixed.
It was not.
Through another 3 shop visits to Skyline Ford of Salem, Oregon, they replaced the drive shaft, re-balanced all of the wheels, and might of actually performed the alignment that I had taken it in for to begin with. Each time they would call and tell me that it was finally fixed.
It was not.
On the sixth trip to the service department at Skyline Ford, they wanted me to ride with one of their technicians so that I could point out the problem to him. Okay. He drove us around town for couple miles and parked the truck. Well, he says, I am not really feeling the truck doing what you have complained about. I had him hop on the freeway for a couple of miles so that we could go faster than 30mph. Once we got to 50 his demeanor changed. I asked him if he could feel the shake and he kind mumbled something that I took to mean yes.
That was when I realized that each time that I had brought it in for repair, they had been doing their test drive at 25-35 mph and called it good, yet each and every time I had called the Skyline Ford service department I said that the problem appears once you get to 45 mph. I had wasted, at least, four trips to the dealer because they had NEVER checked their work.
When they called for the sixth time and said they had fixed for sure this time, I went to pick it up and noticed that instead of 2, or more, people hanging out at the service desk, there was no one around.
Coincidence? Maybe.
I drove home and and could feel that it was slightly better, but still not right. My 1991 Corolla work car had well over 350,000 miles and felt better than my F-150 did at 35 miles.
Getting it to the dealer during their work hours was always a hassle and I do not like admitting this, but they finally wore me down and I have not been back. But I have also not forgotten.
Still shakes.


------------------------------
Never fully gruntled.
 
Posts: 2183 | Location: OR-ee-GUN | Registered: December 18, 2005Reply With QuoteReport This Post
No, not like
Bill Clinton
Picture of BigSwede
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Not my vehicle but we have Chevy Bolts that have been sitting here waiting for new battery packs since June of 2021. I believe Chevy has been footing the bill for rentals cars that whole time too



 
Posts: 6052 | Location: GA | Registered: September 23, 2009Reply With QuoteReport This Post
Leatherneck
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2-3 months for me. A dump truck backed into my 99 Isuzu Trooper and fucked the front end up pretty good. There were some other minor issues that I figured I’d have them work out while it was in as well and it took them a while to find all the parts for it and do the work.




“Everybody wants a Sig in the sheets but a Glock on the streets.” -bionic218 04-02-2014
 
Posts: 15290 | Location: Florida | Registered: May 07, 2008Reply With QuoteReport This Post
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Picture of myrottiety
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8 Weeks to fix a volleyball size dent in the bumper on my G80 before I got rid of it.




Train how you intend to Fight

Remember - Training is not sparring. Sparring is not fighting. Fighting is not combat.
 
Posts: 8986 | Location: Woodstock, GA | Registered: August 04, 2005Reply With QuoteReport This Post
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Picture of vthoky
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I wanted to hold off for a couple of days and a batch of responses before adding this: What made me wonder how much others are affected by car repair times is that my car has now been waiting for parts for 53 weeks.

While I'm generally not happy with such a long delay, I'll admit that I'm not super PO'd about it. The loaner car I'm driving is a better (newer, nicer, more capable) car than what's sitting in the repair lot, so I'm having trouble coming up with a way to be upset about the situation.

I'll add this odd note: the rental cost on my loaner (being paid by the manufacturer) is more than twice the value of my own car, at somewhere north of $17k now. Eek




God bless America.
 
Posts: 14510 | Location: Virginia | Registered: July 15, 2007Reply With QuoteReport This Post
blame canada
Picture of AKSuperDually
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Not including projects, and rebuilds...

My 2016 F250 6.7L, at 42K miles, had a sensor fail in the DEF system, several other components were found to be faulty in the system when it went into limp mode on a job. It took Ford 7 weeks to get the parts, and my truck was unusable in the meantime. Nearly $7K in repairs, 100% covered under warranty, but no loaner car and no rental reimbursement for the 7 weeks.

It's been 20K miles and about 3 years down the road...and the same sensor is failing again. No more warranty.

I'm ripping it all out. F the EPA and their bullshit.


~~~~~~~~~~~~~~~~~~~~~~~~~
"The trouble with our Liberal friends...is not that they're ignorant, it's just that they know so much that isn't so." Ronald Reagan, 1964
~~~~~~~~~~~~~~~~~~~~~~~~~~
"Arguing with some people is like playing chess with a pigeon. It doesn't matter how good I am at chess, the pigeon will just take a shit on the board, strut around knocking over all the pieces and act like it won.. and in some cases it will insult you at the same time." DevlDogs55, 2014 Big Grin
~~~~~~~~~~~~~~~~~~~~~~~~~~
 
Posts: 14060 | Location: At-Large - Kenai Peninsula, Alaska | Registered: June 24, 2007Reply With QuoteReport This Post
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Picture of barndg00
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While not "in the shop" since it was able to be driven, I hit a deer with my Expedition last November (1st or second week). The front bumper covers were backordered until March. Took 3 days to repair and paint once the parts were in though.
 
Posts: 2186 | Location: NC | Registered: January 01, 2006Reply With QuoteReport This Post
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Picture of P250UA5
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quote:
Originally posted by vthoky:
I wanted to hold off for a couple of days and a batch of responses before adding this: What made me wonder how much others are affected by car repair times is that my car has now been waiting for parts for 53 weeks.

While I'm generally not happy with such a long delay, I'll admit that I'm not super PO'd about it. The loaner car I'm driving is a better (newer, nicer, more capable) car than what's sitting in the repair lot, so I'm having trouble coming up with a way to be upset about the situation.

I'll add this odd note: the rental cost on my loaner (being paid by the manufacturer) is more than twice the value of my own car, at somewhere north of $17k now. Eek


Eek
What do you have in the shop, and for what repair(s)?
Also, if it's been sitting for a year, I imagine the tires are going to be pretty flat-spotted.

Hoping the cam phasers on our Expedition doesn't take too long to get R&R'd.




The Enemy's gate is down.
 
Posts: 16955 | Location: Spring, TX | Registered: July 11, 2011Reply With QuoteReport This Post
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Picture of 4MUL8R
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I waited nearly three months for a transmission replacement in my 2013 GMC Sierra Denali HD. The waiting was to my benefit, ultimately, but during the delay, it was frustrating.

Driving my daughter's 1995 F150 was at times delightful, and at times daunting.

I am glad I have my truck back.


-------
Trying to simplify my life...
 
Posts: 5461 | Location: Commonwealth of Virginia | Registered: January 15, 2007Reply With QuoteReport This Post
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Picture of vthoky
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quote:
Originally posted by P250UA5:
Eek
What do you have in the shop, and for what repair(s)?
Also, if it's been sitting for a year, I imagine the tires are going to be pretty flat-spotted.


Big Grin
It's a 2012 Passat TDi, a "reissue" following the VW diesel scandal. I bought it about 2-1/2 years ago, purely for the diesel MPG. At 38mpg it's far better for the relatively-frequent road trip than my 17mpg SUV. At gas/diesel prices when I bought it, I calculated it was making about a third of its own payment purely from fuel cost savings.

October a year ago, about a mile from home, the VW went into limp mode. I managed to get it home and a series of questions and attempted diagnostics led me to call the VW dealer. "Bring it in," they said. So I rented a dolly and got a friend to help me load and tow it. The turbo has failed, and will be replaced along with the particulate filter and -- in the service manager's words -- "a few other things."

The fine print in the VW warranty states that any repair to take more than 3 hours brings the owner a loaner car, at VW's expense. So I've been driving 2021 and 2022 Outback wagons for a year now. And as for the long-term storage effects, the service manager at the dealer tells me VW is on the hook for all costs related to making it roadworthy again -- brakes, belts, tires, battery, hoses, etc. I hope they'll wax it too (though I doubt it) -- I retrieved a cable from it a couple of weeks ago and it's definitely not as good-looking as when I dropped it off.

I like the car, but these Outbacks are really growing on me, and at today's prices ($3.09 for unleaded, $5.20 for diesel) the fuel cost per mile isn't very different between the VW and the Subaru. If I could get a good enough deal, I'd be very tempted to swap.




God bless America.
 
Posts: 14510 | Location: Virginia | Registered: July 15, 2007Reply With QuoteReport This Post
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Picture of P250UA5
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Wow, lucky for a 12 to still be under warranty I guess, dieselgate extension?
The OB is a great car, nearly replaced my Mercedes for one & it's lower on my shortlist to replace my Malibu.
The one I nearly bought was a 17 Limited with the N/A boxer 4. The newer XT would be tempting.




The Enemy's gate is down.
 
Posts: 16955 | Location: Spring, TX | Registered: July 11, 2011Reply With QuoteReport This Post
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Picture of vthoky
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quote:
Originally posted by P250UA5:
dieselgate extension?


Yes, sir!
Good til 165k miles, as I recall.

And I definitely wouldn’t mind the additional horsepower the XT version brings.




God bless America.
 
Posts: 14510 | Location: Virginia | Registered: July 15, 2007Reply With QuoteReport This Post
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Picture of P250UA5
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Dropped off the MiniBus (Expedition Max) for cam phaser replacement this morning.
Now the clock starts, they did not give an ETA when I dropped it off.
Got put in a brand new (200 miles on the odo) mid-trim XLT Explorer, definitely massively nicer than my Malibu, which my wife is stuck driving while her bus is in the shop.




The Enemy's gate is down.
 
Posts: 16955 | Location: Spring, TX | Registered: July 11, 2011Reply With QuoteReport This Post
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Picture of wrightd
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A very long time ago I gave a vehicle to a motor rebuilding business because I thought it was an economic thing to do, and they couldn't get it to run correctly. Turns out the owner/operator was an alcoholic and wasn't able to stay sober enough to get it running. To get the car back however, I had to pay for the job, since he told me he had a lien on it by state law. He said he thought it ran "good enough", but of course it didn't, and told me his exceptional expertise and lifelong history in the engine rebuilding business. Turns out he couldn't properly line up the timing gear of the distributor with the camshaft, I guess a fifth for breakfast each day will do that. During one of our conversations he threatened me with bodily harm, the alcohol was talking. So I paid for it and fixed it myself in my garage after researching the problem. The internet wasn't really there during that timeframe, so I had to dig to get that information and got a little lucky during my efforts. That engine was entirely mechanical, there were no computers, the worm gear on the distributor synced with the camshaft, get that lined up and you've got a running engine.

Come to think of it it may have been more than 3 mos, since being an alcoholic he apparently had trouble starting the project.

That was a pita.




Lover of the US Constitution
Wile E. Coyote School of DIY Disaster
 
Posts: 9337 | Location: Nowhere the constitution is not honored | Registered: February 01, 2008Reply With QuoteReport This Post
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One week. Got it back last night.
 
Posts: 4439 | Location: Peoples Republic of Berkeley | Registered: June 12, 2008Reply With QuoteReport This Post
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Picture of P250UA5
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quote:
Originally posted by P250UA5:
Dropped off the MiniBus (Expedition Max) for cam phaser replacement this morning.
Now the clock starts, they did not give an ETA when I dropped it off.
Got put in a brand new (200 miles on the odo) mid-trim XLT Explorer, definitely massively nicer than my Malibu, which my wife is stuck driving while her bus is in the shop.


8 days since I dropped of the MiniBus for cam phaser replacement.
We set the appt the week after we bought it, shop confirmed cam phaser issue & set the appt for November as that was the soonest they could guarantee a loaner.
Just called for an update. TL;DR they haven't touched it yet.

Longer version:
The 'used car techs' aren't Ford certified & may have confirmed the CP need replacement, but the Ford svc tech still has to go through the same process, then can order the parts.
Oh, and parts are on backorder.
We're due to go to Denver for Christmas, might have to get the dealer to authorize taking the Exploder out of state (loan agreement states vehicle can't leave TX).




The Enemy's gate is down.
 
Posts: 16955 | Location: Spring, TX | Registered: July 11, 2011Reply With QuoteReport This Post
Purveyor of Death
and Destruction
Picture of walker77
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Hit a deer with my truck back in May. Body shop had it for almost 6 weeks. They said supply chain issues.

This message has been edited. Last edited by: walker77,
 
Posts: 7431 | Location: Raymore, Missouri | Registered: June 24, 2006Reply With QuoteReport This Post
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Picture of holdem
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Our best friends Audi S5 was in the body shop for over 6 months.

She had a rental car for over a month. Then gave it up for 2-3 weeks cause she was traveling. Then bought a Jaguar SUV. This was during the height of the used car shortage, and it was what she could find. Then she ordered a Mercedes sedan. That took maybe 5 months. Then she took possession of that car. Then her Audi was finally done and she sold it.
 
Posts: 2384 | Location: Orlando | Registered: April 22, 2007Reply With QuoteReport This Post
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Picture of vthoky
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quote:
Originally posted by holdem:
Then her Audi was finally done and she sold it.


I'm beginning to think that's where I'll be -- putting it up for sale once I get it back.

By the way, the fleet manager called me last Monday. He wants my loaner back.
No worries, though -- he's got a fresh one sitting there waiting for me. This is fascinating, y'all. Big Grin




God bless America.
 
Posts: 14510 | Location: Virginia | Registered: July 15, 2007Reply With QuoteReport This Post
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Picture of P250UA5
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quote:
Originally posted by vthoky:
quote:
Originally posted by holdem:
Then her Audi was finally done and she sold it.


I'm beginning to think that's where I'll be -- putting it up for sale once I get it back.

By the way, the fleet manager called me last Monday. He wants my loaner back.
No worries, though -- he's got a fresh one sitting there waiting for me. This is fascinating, y'all. Big Grin


I've put 800 miles on my loaner so far.
It's spoiling me into wanting one to replace my Malibu.
Averaging the same MPG with double the power & nearly double the space.




The Enemy's gate is down.
 
Posts: 16955 | Location: Spring, TX | Registered: July 11, 2011Reply With QuoteReport This Post
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