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I am pretty unhappy with AT&T right now. I have not had internet for 3 weeks now. It went out and it took them four days to get a technician to come out to said the problem was not in my house as he couldn’t get a signal at the junction box across the street. Several days later a special crew came to fix it and said they couldn’t and a new line would have to be run in the neighborhood. A week later the line finally got run. Days later a crew came and dug a trench across my yard to run a new line to my house. I was worried they may have cut a sprinkler line the way the trench ran but when I reviewed surveillance video I saw they did it with shovels. Internet still didn’t work and had to call for an update and they said more work needs to be done and it may be another week or so. This is now a situation beyond an inconvenience. There are weekends I am on-call and must be able to get on my work computer but can’t without internet and can’t pay bills. Pretty slow and frustrating!

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Originally posted by ZSMICHAEL:

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I am pretty unhappy with AT&T right now. I have not had internet for 3 weeks now. It went out and it took them four days to get a technician to come out to said the problem was not in my house as he couldn’t get a signal at the junction box across the street. Several days later a special crew came to fix it and said they couldn’t and a new line would have to be run in the neighborhood. A week later the line finally got run. Days later a crew came and dug a trench across my yard to run a new line to my house. I was worried they may have cut a sprinkler line the way the trench ran but when I reviewed surveillance video I saw they did it with shovels. Internet still didn’t work and had to call for an update and they said more work needs to be done and it may be another week or so. This is now a situation beyond an inconvenience. There are weekends I am on-call and must be able to get on my work computer but can’t without internet and can’t pay bills. Pretty slow and frustrating!

Be persistent and save the private numbers of the techs that help you. You may need to spend hours on the phone, but should receive credit for time without the internet. This company has a customer loyalty department with English speaking people who can credit your account and upgrade your service with NO EXTRA charge. Be nice, polite, patient and forceful. It worked for me. You can always mention changing to another provider.

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Originally posted by Dusty78:
So my irrigation lines are all fixed but the water company called and said my bill is like $1000 this month. I’m guessing the cut lines have something to do with it considering my normal bill is $100-120. I have a French drain system so any excess water likely went down the drain. The water company said they should be able to credit the excess bill since it wasn’t my fault.

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Originally posted by ZSMICHAEL:
There is no direct number to the Customer Loyalty Department. It is located in Las Vegas or Atlanta, Georgia if I recall correctly. You keep politely escalating your call and issue. Eventually you will get there. You have to be polite but forceful, and you will finally get to someone not reading from a script.

The last problem I had was with being billed incorrectly by Direct TV. They eventually offered to cut my rates if I signed up for a longer period of time. It was well worth it. They also threw it additional services at no cost. Good luck.

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I found out that if you call the main AT&T number and say “Retention” to any question the automated system asks you then it takes you to the customer loyalty department. No matter the question, just say “Retention.” I found out the next technician was not going to come until 8/27, which would put me without internet for 42 days. I got a technician scheduled to come out now on next Wednesday. I also got my total bill cut in half for the next 12 months, my internet speed will be doubled, and the cost of the faster internet will cost me $20 less than what I pay now after the 12 month discounts end.

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Originally posted by Skins2881:
[QUOTE]Originally posted by Opus Dei:
[QUOTE]Originally posted by ZSMICHAEL: