So my IPhone screen didn't work so I thought the local Devicedoctor would be an idea place to take it for repairs. They said they would have a look and call me later in the week. Three weeks later I call them and ask what's up. They tell me the device is not repairable, so I said I would come and get it.

A different guy is there and hands me a scratched up, beat up piece of shit with a cracked screen and says "here ya go." I said no, that's not my iPhone, I keep mine in an Otter case, and it looks like new. He insists that its mine, and I proceed to get louder. A young couple with child walks in, and the bearded coxucker suddenly goes to the back and comes out with my phone,so I grab it and leave. Once in my car, I am fuming, so I toss it in the console.

Foreword two weeks, and I'm in Sarasota for a couple of weeks. The wife unit is in the mall and I'm patiently waiting. I see an Apple Store, so I go out to the car and get my non-functioning phone and take it in for a second opinion. The guy asks who worked on it last, so I told him. He gets out a desk pad like we use for gun repairs, except it has schematics and parts details for Apple iPhones. He shows me where the previous person removed some bars and links and other parts. Basically, he screwed me over by stripping the phone before I picked it up.

I was/am so pissed about this that I dare not go there because I may lose it and get my self in trouble. It has been over a month, so it's basically "He said, and the lying bearded coxsucker said".

I can't believe a company would screw their customers over so badly and blatantly. Please don't give them your business and maybe the chain will fold up.

This message has been edited. Last edited by: greco,

quote:

I can't believe a company would screw their customers over so badly and blatantly. Please don't give them your business and maybe the chain will fold up.

There is a reason it is sometimes worth the money to "get what you pay for". My iPhone is one such thing. If I have an issue, (which is rare), I make an appointment and head to the nearest Apple Store.

I would go to Yelp and post your experience.

Yes, it's already on Yelp. I'll try to find other public places to post. Thank you

Google reviews can be good as well.

Google-ok Bryan. Gots it.

I was at the mall and walked past one of those phone fix kiosk. The guy was watching a youtube video while fixing the phone.

That is theft, you could report it, but actually proving that those parts were there before you went in would be hard.
If they get enough reports, then maybe someone might be able to get something to stick.

I would take it back and ask why it's missing parts, they'll probably tell you those were the bad parts, but with it there three weeks someone probably figured it was a parts phone or you were not coming back and robbed it, on purpose or not.

I've used the ifixyouri store locally to have a screen repair, fax, same day, (as long as they have the part) and back and working.

DId you check the phone ID to be sure what they gave you was your real phone?

A note to the BBB.

BBB. Yes I will. Even if they just stick it in a drawer, something will be on file. Thanks.

The store I went to was in Fenton, MI. But I see they are a national chain. Hmmm. I may drop a note to their national HQ.

Yep, it was my phone. Had my initials on the back.

quote:

Originally posted by greco:
I see they are a national chain. Hmmm. I may drop a note to their national HQ.

Absolutely let the corporate office know about this. If you can find the name / mailing address of the Big Kahuna Top Dog of the company, send it to him / her. Poo-poo rolls down hill. Don't send it to the manager of customer service, s/he will receive it if you send it to the CEO or whoever is at the top.

Customer service department will take more note of it if it comes from the top of the food chain than if they receive it from an unhappy customer.