They have an item in this months ad that I am interested in,
but I returned one to them 7 months ago , that is very similar.

before I make the 80 mile hop to the store , I call them to see if its the same model, I know they keep track of the returns.

So on comes Ms. anti customer service,

We can't give that information out w/o a d.l. # , your Costco member # and the date of the return ( it will be on your return slip)

What a cork soaking crank smoker! you trouble making P.O.S.

then I called back 2 hours later and talked to Dean, it took Dean 4 seconds to look it up , w/ only my name and the new item number.

Two or three years ago I bought a winter coat at Big R (like a TSC or Farm & Fleet), a nice one by Carhartt. On sale in August, I didn't verify fit until about a week later, realized I needed a size larger, and took the coat and my receipt, along with my credit card, back to the same store. They demanded a D/L and SSN for the return, despite it being a credit card purchase that I wanted to simply exchange or return for credit back to the same card.

As cautious as I am about personal info, I refused, told them about the cold day in hell which would be the next time I shopped there, and did the return through Carhartt instead.

What is it with people these days? As much as I hate shopping on-line, confrontations like this one cause me to do it rather than facing these situations. For me, on-line shopping is a PITA, and exchanges take an inordinate amount of time, but rarely do I have confrontations like this one.

quote:

Originally posted by newtoSig765:
They demanded a D/L and SSN for the return, despite it being a credit card purchase that I wanted to simply exchange or return for credit back to the same card.

ID? Sure, I will certainly cooperate with your fraud prevention.

SSN? No. Hell no! Absolutely not!

DL? Nope. "They took that away from me after the incident. I did not need one to buy this coat, are you selling it or doing a size exchange only for people who are authorized to operate a motor vehicle? Oh, you want ID. Why didn't you just say so? Here's my Passport Card."

Reason I use my Passport Card instead of DL for ID -- Passport Card has my photo and my name. DL has a lot more information, most of which is none of their business.

speaking of farm and fleet;

when they were giving me a hassle with a return ,
I asked for the district managers phone number,

when she handed it to me on a slip of paper , I asked her to dial it for me , and she did,
after speaking to him for 7 minutes, the whole thing got cleared up , toot sweet.

During our conversation he asked why I called from the store phone, I told him that it was a 30 minute drive, and why would I use my phone minutes for a problem his store was causing ?

^^^^^^
I don't understand, nor do I care about, these current "problems" with returns or exchanges.

Here's your product back, in unused condition, with the receipt for the purchase. Gimme my money back. Somebody managed to figure a way to make money off this? Not my problem. Harassing a customer is not a good business plan.

I may be the longest continuous member of Costco (nee Price Club) still alive. I have returned items from time to time, not very often, and have never encountered anything like what you describe.

Costco has the best return policy and practice I recall ever seeing. I’ve stood there and watched other returns that I never would have allowed in my store, if I had a store, but if you are a member and want to return an item, no matter, it is ok.

Getting them on the phone is not that easy.

member since "86"
The store in Coralville ,Ia has only been open for 16 months,
and they are NOT getting the bugs worked out , in the least.

never any problems in So. Cal, Phoenix, Mesa, Littleton , Denver or Scottsdale, nary a one .

maybe its a mid west ( who gives a fuck) mentality .
I hate to say that as I am from the area,

but all I can think of is;they have never been west of DesMoines and have not the slightest clue as to what retail (Costco ) is about.