SIGforum.com    Main Page  Hop To Forum Categories  What's Your Deal!    Crappy retail service must be the "new" normal.
Page 1 2 
Go
New
Find
Notify
Tools
Reply
  
Crappy retail service must be the "new" normal. Login/Join 
Member
Picture of vthoky
posted Hide Post
I ended up at Sonic today for lunch. Not exactly health food, but... I'll do better tomorrow.

Press the big red button, ask for a #10 with tots and a Coke. "Sorry, we're out of tots." Okay, I'm cool with fries.

My order arrives, and I reach in the bag expecting to get hold of some hot, greasy, salty fries... and I pulled out a pretzel twist. "What the?? Maybe they were actually out of fries, too? What else is in the bag?"

<Peers curiously into the bag...>

Two pretzel twists, a bag of cinnamon bite things, and some pretzel sauces. Oh, and the usual napkins and starlight mint. Hey, at least I got the Coke I asked for.

So I looked at the order ticket stuck to the bag. Sure enough, it says "#10 combo, fries, Coke."

Roll Eyes

I figured with all else going on in the world today, I wasn't going to bitch at anyone about it.
No need making waves when those pretzel twists were so darned tasty! Big Grin




God bless America.
 
Posts: 14169 | Location: Frog Level Yacht Club | Registered: July 15, 2007Reply With QuoteReport This Post
Member
posted Hide Post
Have not noticed any change. Whenever possible I try to patronize the local busnesses, not chains. The casinos are all open now, and I have heard no complaints. The casino workers are glad to be back and they work very hard when it comes to customer service. Being a tourist area, Home Depot may not care, but the local businesses specialize in trying to keep people happy. The amount dealers make on the floor is consdiderably more than unemployment.
 
Posts: 17695 | Location: Stuck at home | Registered: January 02, 2015Reply With QuoteReport This Post
Non-Miscreant
posted Hide Post
Oldest son got the OK from his wife to buy a riding mower. About time, but his retaliation was to just make his oldest cut the grass. Big lot, actually a double. So he knows to strike whilest the iron is hot. Or before she rescinds her permission. Hops in his truck and heads over to his FILs and pick up a trailer. Thence to a Home Despot. Can't find a spot he can pull through. He didn't learn much from his old man. I'd just park out front and block the world.

So he heads to the "mis service" desk. They tell him he's got to buy it from the garden dept. He goes there and they tell him the web site is wrong, they actually have 4, not the 3 they've got listed. He's good with it, he only wants one and doesn't care which. So they tell him its free delivery, but with a $79 service charge. He again doesn't care because he's got his truck and trailer and just wants to load it up. No can do. They've got to test them and can't possibly do it till Tuesday.


So he gets a bit upset and says you have 4 with free delivery, but he can't have one till Tuesday and free to them means $79? Yep, no joy. So back home he goes, empty handed. Talk about lousy service.


Unhappy ammo seeker
 
Posts: 18394 | Location: Kentucky, USA | Registered: February 25, 2001Reply With QuoteReport This Post
Dances With
Tornados
posted Hide Post
quote:
Originally posted by rburg:
Oldest son got the OK from his wife to buy a riding mower. About time, but his retaliation was to just make his oldest cut the grass. Big lot, actually a double. So he knows to strike whilest the iron is hot. Or before she rescinds her permission. Hops in his truck and heads over to his FILs and pick up a trailer. Thence to a Home Despot. Can't find a spot he can pull through. He didn't learn much from his old man. I'd just park out front and block the world.

So he heads to the "mis service" desk. They tell him he's got to buy it from the garden dept. He goes there and they tell him the web site is wrong, they actually have 4, not the 3 they've got listed. He's good with it, he only wants one and doesn't care which. So they tell him its free delivery, but with a $79 service charge. He again doesn't care because he's got his truck and trailer and just wants to load it up. No can do. They've got to test them and can't possibly do it till Tuesday.


So he gets a bit upset and says you have 4 with free delivery, but he can't have one till Tuesday and free to them means $79? Yep, no joy. So back home he goes, empty handed. Talk about lousy service.


I used to thoroughly enjoy pissing off my old boss, I'd just say "Oh, yeah, about that, there's no reason for it, it's just company policy."
.
 
Posts: 12063 | Location: Near Hooker Oklahoma, closer to Slapout Oklahoma | Registered: October 26, 2009Reply With QuoteReport This Post
The Unmanned Writer
Picture of LS1 GTO
posted Hide Post
quote:
Originally posted by Kuisis:
The most shocking thing is that a Shell station has good chicken. Who knew?


I recall an Oklahoma Shell station between the city and Woodward which had some of the best chicken gizzards I've ever had. Every deer season and most spring turkey seasons I visited whenever coming in.






Life moves pretty fast. If you don't stop and look around once in a while, you could miss it.



"If dogs don't go to Heaven, I want to go where they go" Will Rogers

The definition of the words we used, carry a meaning of their own...



 
Posts: 14255 | Location: It was Lat: 33.xxxx Lon: 44.xxxx now it's CA :( | Registered: March 22, 2008Reply With QuoteReport This Post
Member
posted Hide Post
Why can't the person counting numbers at the retail store just smile and say welcome to lowes. Or at least respond after I say Hi hows it going. Same goes for the cashier when leaving.
 
Posts: 388 | Registered: March 30, 2009Reply With QuoteReport This Post
That rug really tied
the room together.
Picture of bubbatime
posted Hide Post
I bought a new motorcycle at a dealership via the internet. Negotiated the price and time, had all the paperwork done, in and out of the dealership in less than 10 minutes. Best vehicle purchase of my life.

FedEx Ground is on day 16 trying to get me a 2 pound package shipped from Georgia to Florida. Lost it for 9 days, then shipped it out of Florida to Ohio, and North Carolina, and then back to Florida. Was supposed to be delivered for the second time yesterday (on the delivery truck for delivery today), but the driver must have ran out of time and took it back to the office with him at the end of the day. What a piss poor company...


______________________________________________________
Often times a very small man can cast a very large shadow
 
Posts: 6712 | Location: Floriduh | Registered: October 16, 2004Reply With QuoteReport This Post
Member
posted Hide Post
quote:
Why can't the person counting numbers at the retail store just smile and say welcome to lowes. Or at least respond after I say Hi hows it going. Same goes for the cashier when leaving.

^^^^^^^^^^^
Lack of training OR has no social skills.
 
Posts: 17695 | Location: Stuck at home | Registered: January 02, 2015Reply With QuoteReport This Post
Member
posted Hide Post
Three weeks ago I tried Wendy's
For the 1st time in 13 years, I was 4th in line for supper, it
Was taking too long,

I ordered and again taking way too long,

I pay, and keep waiting, some more, 15 minutes in and I pull up to the pick up window, . . . . . And wait some more , some guy Rams a bag out the window and closed it back up ,walks away Eek

So now I'am waiting for the drink that I ordered Roll Eyes

I honk twice, nothing.


Same guy comes back Rams another bag in my hand ,

Closes the little door,
Someone behind me honks,

I ask for my water, and get it promptly.

I am sure the guy behind me was pissed off that they gave me his two burgers ,fries, onion rings and cookie.

But hey ,let him scream at them





Safety, Situational Awareness and proficiency.



Neck Ties, Hats and ammo brass, Never ,ever touch'em w/o asking first
 
Posts: 55316 | Location: Henry County , Il | Registered: February 10, 2004Reply With QuoteReport This Post
Still finding my way
Picture of Ryanp225
posted Hide Post
Just watch the excellent documentary "Idiocracy" and everything will make sense.
Welcome to Costco, I love you.
 
Posts: 10851 | Registered: January 04, 2009Reply With QuoteReport This Post
Member
Picture of az4783054
posted Hide Post
quote:
Originally posted by creedbratton2:
Why can't the person counting numbers at the retail store just smile and say welcome to lowes. Or at least respond after I say Hi hows it going. Same goes for the cashier when leaving.


You can't see them smiling behind their mandatory masks.
 
Posts: 11210 | Location: Somewhere north of a hot humid hell in the summer | Registered: January 09, 2009Reply With QuoteReport This Post
Member
posted Hide Post
Bad customer service makes me a good supplemental income.

The guns store where I work competes with a major online/storefront dealer, one who grosses a couple million bucks a year. We're much smaller. We specialize in customer service. Our prices are generally higher, but the other store is on par with WalMart for customer service. We get LOTS of first time buyers. I've been known to spend over an hour with a customer, especially women. We greet, we smile, we shake hands, and mostly we talk. At the end of the day my throat is sore, but I've sold some guns. Saturday I sold 9 guns and did 3 transfers. Even better, I picked up another range buddy. We're going out Sunday, weather permitting.
 
Posts: 17317 | Location: Lexington, KY | Registered: October 15, 2006Reply With QuoteReport This Post
Non-Miscreant
posted Hide Post
quote:
Originally posted by az4783054:
You can't see them smiling behind their mandatory masks.


Some of the ones my wife sews have the consistency of plastic. They pass no air. If they made them out of clear plastic you could see them smile. Until they pass out from lack of oxygen,.


Unhappy ammo seeker
 
Posts: 18394 | Location: Kentucky, USA | Registered: February 25, 2001Reply With QuoteReport This Post
Member
Picture of UTsig
posted Hide Post
I think a lot of businesses are short handed, it's causing problems. My wife went to a store that just reopened she had a return and was behind a lady that blew up at the clerk "Why is this taking so long?". My wife's turn came and the clerk said it was only her and a manager and the manager was unloading a truck.

My daughter works a large veterinarian hospital, she told me yesterday that people have gone from "Thanks for being here for us" to "What is taking so long".

There is no excuse for a business like a restaurant, with staff to run behind and the food to be undesirable.


________________________________

"Nature scares me" a quote by my friend Bob after a rough day at sea.
 
Posts: 3470 | Location: Utah's Dixie | Registered: January 29, 2008Reply With QuoteReport This Post
Member
Picture of erj_pilot
posted Hide Post
quote:
Originally posted by rburg:
Some of the ones my wife sews have the consistency of plastic.
Here's the next fashion trend...




"If you’re a leader, you lead the way. Not just on the easy ones; you take the tough ones too…” – MAJ Richard D. Winters (1918-2011), E Company, 2nd Battalion, 506th Parachute Infantry Regiment, 101st Airborne

"Woe to those who call evil good, and good evil... Therefore, as tongues of fire lick up straw and as dry grass sinks down in the flames, so their roots will decay and their flowers blow away like dust; for they have rejected the law of the Lord Almighty and spurned the word of the Holy One of Israel." - Isaiah 5:20,24
 
Posts: 11066 | Location: NW Houston | Registered: April 04, 2012Reply With QuoteReport This Post
  Powered by Social Strata Page 1 2  
 

SIGforum.com    Main Page  Hop To Forum Categories  What's Your Deal!    Crappy retail service must be the "new" normal.

© SIGforum 2024