I have given up on the drive-through. I now go inside, hoping, but no, that doesn't work either.

Last week, neither my wife nor I felt like preparing dinner, so I stopped on the way home to grab a couple of burgers. No onion on hers, extra onion on mine, and NO LETTUCE ON EITHER ONE!

Cost should have been $4.39 each, plus tax, less senior discount, maybe somewhere around $8.50 to $9.00 total. The kid fumbled with the register and asked for sixteen and change. "That's not right," I told him.

He fumbled some more and asked for fourteen and change. "Still not right," I said.

The manager stepped up and rang it correctly, I paid, took the bag, and left. Got home, found extra lettuce on both.

Stopped in the next day, spoke with the manager, she remembered the incident, apologized for the lettuce, and offered a replacement order (a day late, but OK). This time, I unwrapped the burgers at the counter, called the manager over and showed her, once again, extra lettuce on burgers that had been ordered with no lettuce.

---

Today on my way home from the range I stopped at a fried chicken place -- Maryland Fried Chicken. Broasted, actually, and very good. Got home and found that the order was totally wrong. Not even from the same end of the chicken. What is so damned hard about this stuff?

I am hearing impaired, so phone calls go through Florida's Relay Service. Restaurant counter woman remembered my order, told me to come in and they would replace it or refund, my choice. I told her that I was not going to drive twenty minutes each way and burn my gas to get their error corrected, unless they were willing to compensate me for my time and fuel. A bit hard-nosed, but the same restaurant has given me incorrect carry-out orders in the past.

I suggested that they deliver the correct order to my home. Nope, they're not gonna do that, I should come in.

OK, just look it up in your computer -- here's the order number from the receipt -- and issue the refund to my credit card.

Nope, they're not gonna do that. I have to go back to the restaurant. Well, seeing as how y'all have a history of filling orders incorrectly, I'm not going to do that. i can dispute the credit card charge right from my easy chair, thanks to the wonders of the internet.

Aggravating! Close to 50% of the take-out orders within the last few months have been wrong.

V-Tail's New Commandment: Thou shalt not leave the restaurant without opening and checking the order.

I am laughing histerically because it's so true. Just last week I ordered a Chicken ceaser wrap from pollo tropical and get 1/8th mile from the drive through and it's a chicken quesadilla wrap.

I have found our local Chick-fil-a always gets the drive thru order correct.

I won't eat at any place that has a drive through.

Personally, I like to take my time and enjoy my meals. Food is one of life's pleasures, IMO.

quote:

Originally posted by GWbiker:
I have found our local Chick-fil-a always gets the drive thru order correct.

Not open on Sunday.

Around here you have to take everything out of the bag and actually open it to see if it's right. Could be a bun with nothing on it, seriously, probably has the wrong condiments, etc.

At fast food joints around here, there may be pimply faced teenagers at the counter but the kitchen is generally 20-50 year old Spanish speaking adults. No use special ordering as the people reading the ticket likely don't read English.

Chick-fil-a is the exception to that rule.

quote:

Originally posted by tatortodd:
At fast food joints around here, there may be pimply faced teenagers at the counter but the kitchen is generally 20-50 year old Spanish speaking adults. No use special ordering as the people reading the ticket likely don't read English.

Chick-fil-a is the exception to that rule.

too true, Panera being the other exception. Only had 1 order wrong since the local one opened (it's a favorite of my wife's).

I used to want to grab my bag and drive off because i did not want to hold up the cars behind me.

Then i ordered a 4 pc chicken dinner at a popeyes and when i got home the 4 pieces were 4 wings.

Now i will sit at the window and go through every item to make sure it is correct. If it is not correct it goes right to the manager.

quote:

Originally posted by Lord Vaalic:
Could be a bun with nothing on it, seriously, probably has the wrong condiments, etc.

Went through a whataburger drive through once with my cousin. He ordered a double cheeseburger with ketchup only, we get to my house to eat and he literally has a bun with only ketchup. Wish I could have gotten a picture of his face as he look in shock to his ketchup sandwich.

I order hamburgers ketchup only.
Hardly ever get it right anywhere.

quote:

I used to want to grab my bag and drive off because i did not want to hold up the cars behind me.
Now i will sit at the window and go through every item to make sure it is correct. If it is not correct it goes right to the manager.

+1

i was just talking to my mom about this.
This is the reason me and the other half hardly eats out. That and half the time we do, either one of us is not happy with the meal.

Case in point:
On Labor Day, I had to stay in town and not go to WV for an interview because one of the other sh**tbrick investigators decides to call in.

Since I am rarely home lets eat out somewhere we have always wanted to and watch the ball game.

As of next week I will have lived in NC for a year, and all that time I have heard about this Burrito place on Duke Campus. So we decided to give it a try and she drove to order and pick it up. Just like everyone else on this board, it was so wrong it was almost right.

It sucked to.
I could have grabbed a tortilla from the dollar store and then hit Wally World for $1 banquet tv dinner and it would have been better.

I really don't care about me (An MRE would have been fine with me), but she was really looking forward to it because we have not been able to sit and have dinner at the table in about a year because of my work. That is what pisses me off

For some reason with drive-through's, when you say "no of XYZ" they hear "extra of XYZ" and I don't understand why.

I've stopped stating "cream, and NO SUGAR" on my McDonald's iced coffee order. I simply now say "just cream" and the incidences of getting extra sugar in it have gone way down.

Judge Smails' line applies to drive-thrus as well:

Link to original video: https://www.youtube.com/watch?v=FuNJq_wI1ns

The two places I can count on to not fuck it up are:

Chik Fil A - Because they're awesome

Culvers - Because I know go there if my daughter is working and she fears my wrath when I am hangry

Like you, I don't want lettuce on my burger nor do I want tomato. In my little mind, it is easier to order the works and peel off the surplus.

and.....I never ever go through a drive-up.

And I thought my life sucked

Rule #1: Don't eat fast food.

Rule #2: If you do choose to eat fast food, don't go through the drive-through, and just order straight off the menu with no alterations.

Rule #3: If you ignore any or all parts of Rule #2 and get screwed, see Rule #1.

Rogue's Rule # 1 is usually a good one. However, when my wife and I have both worked a long day, sometimes it's just easier to grab something on the way home, rather than preparing a meal.

Rule # 2, yeah, but my wife does not tolerate onion on her burger, and both of us have had bad reactions to lettuce.

Rule # 3, hmmm . . . They accept my money and they claim that they prepare everything to order.