It seems like you can't buy a loaf of bread without the seller asking you to rate your purchase/experience. I went to Home Depot and bought a fire extinguisher for the house. I get an e-mail saying "Did this product meet your expectations?". It's a FIRE EXTINGUISHER! I hope I never have to use it! Oy!

It's not just purchases but services as well. Rate your medical services provider for example. Gesh1

The ones I can't stand are the ones that are auto-generated as soon as you place an order online and before they even ship you the product.

quote:

Originally posted by BrianC:
It seems like you can't buy a loaf of bread without the seller asking you to rate your purchase/experience. I went to Home Depot and bought a fire extinguisher for the house. I get an e-mail saying "Did this product meet your expectations?". It's a FIRE EXTINGUISHER! I hope I never have to use it! Oy!

Send a pic of a home fully involved in flames and then say it felt slightly short

Nope.

One star. Comment: "Your unsolicited email begging for a rating is a royal pain in the ass."

I have a Subaru, always serviced at the dealership for the past five year. Took it in for the latest oil change, and have received three survey requests; I guess local, regional and national. The first one took longer to fill out than the service did.

When the second and third showed up, I said screw that. I have been getting reminders that my survey is expiring for two weeks.

quote:

Originally posted by Kevmo:

quote:

Originally posted by BrianC:
It seems like you can't buy a loaf of bread without the seller asking you to rate your purchase/experience. I went to Home Depot and bought a fire extinguisher for the house. I get an e-mail saying "Did this product meet your expectations?". It's a FIRE EXTINGUISHER! I hope I never have to use it! Oy!

Send a pic of a home fully involved in flames and then say it felt slightly short

Love it!

For a time I was reviewing every time I was asked. They accept and print my reviews no matter how silly.

I'm Mark B. In this one: https://m.lowes.com/pd/AKASHA-...River-Rocks/50190963

quote:

"Not only do they rock, they are rocks!"
Review Rating 5 Stars Reviewed on 10/12/2014
Recommended
These rocks work exactly as expected. They act like rocks and look like rocks. These rocks have changed my life. Thank you rocks!

MarkB

VERIFIED PURCHASER
Was this review helpful?
YES (325) NO (48)

quote:

Originally posted by mark123:
For a time I was reviewing every time I was asked. They accept and print my reviews no matter how silly.

I'm Mark B. In this one: https://m.lowes.com/pd/AKASHA-...River-Rocks/50190963

quote:

"Not only do they rock, they are rocks!"
Review Rating 5 Stars Reviewed on 10/12/2014
Recommended
These rocks work exactly as expected. They act like rocks and look like rocks. These rocks have changed my life. Thank you rocks!

MarkB

VERIFIED PURCHASER
Was this review helpful?
YES (325) NO (48)

The review right above yours is great as well.

Its for a fairy garden, and have not had any bad comments from the fairies or trolls..

I just got one from my dentist. Who's going to say negative things about someone who can pull a "Marathon Man" on you?

Like dlc444, I am tasked with reviewing the oil change I received at my Chevy dealer.
Ummmm.... Its an oil change, not a space shuttle mission. So it was wonderful, I guess.
Oh... The popcorn in the waiting area had no butter available.

quote:

I just got one from my dentist. Who's going to say negative things about someone who can pull a "Marathon Man" on you?

Make suggestions that are helpful. You know like get a HOT dental assistant. You will be remembered.

quote:

Originally posted by BrianC:
I just got one from my dentist. Who's going to say negative things about someone who can pull a "Marathon Man" on you?

I got a review from my dentist. He's a "yuge" WVU fan, and I put a Hokie Bird static cling on the back window of his Jeep.

He texted me the next day, saying he'd reviewed my X-rays again and thinks I may need a root canal.

(Disclaimer: I've known him for a VERY long time and we pick at each other routinely.)

- - -

Excellent rock review, Mark!

I did a pre-order for a knife and was not amused when I got an email from the store asking me to rate my experience.... , I haven't even received the knife.

Meh, why worry?
They only want you to market more ...whatever.
Don't take it personally, it's only business.
Just ignore and get on with your life.

quote:

Meh, why worry?
They only want you to market more ...whatever.
Don't take it personally, it's only business.
Just ignore and get on with your life.

I would not worry. It is poor business practice that is all.

I don’t mind the review us emails from services like internet installer, appliance delivery person, tow truck driver, etc... I know these surveys can help the bosses know how things are going because they can’t always be there to check up on their drivers in the field, but for products it’s a little silly to blast your email asking how a fire extinguisher is working.

quote:

Originally posted by YooperSigs:
Like dlc444, I am tasked with reviewing the oil change I received at my Chevy dealer.
Ummmm.... Its an oil change, not a space shuttle mission. So it was wonderful, I guess.
Oh... The popcorn in the waiting area had no butter available.

Unfortunately at least in many car dealerships the reviews are factored in the tech and the service advisors pay plans. Anything less than a 5 on a 1-5 or a 10 on a 1-10 usually gets somebody's check dinged.

The CSI program as GM originally implemented it was a useful tool for dealership and personnel growth but has been bastardized into a bullshit fest. When I have overheard advisors telling customers "Bring your survey in and I'll help you fill it out", "Just answer all at the highest rating" you know it's not an accurate gauge for improvement.

Or when the question "Overall, how satisified with your service?" and give it a low mark as a result of being out of coffee in the lounge, the car wash being broken, things beyond the control of the tech or the advisor, these can be used against dealership personnel.

The second to the last dealership I worked for was a lot more fair when dealing with CSI performance money from GM. He shared it with his complete dealership crew from the janitor to the top level. He felt that we all were part of making CSI high or low so if he got the bonus from the factory we should also share in it.

Last dealer I worked for, let's just say did not share the philosophy.