Until I CALLED THEM on the day they WERE supposed to deliver nearly $10,000 worth of kitchen appliances and the person is like "Sorry we had blahh blahh blahh, excuse, excuse, excuse..." This was set up weeks ago and no one bothered to even take 30 seconds to leave me a message or send a text the day before, I took off work to be there.

I'm in the middle of this with them on the phone and my wife says "GIVE ME THAT PHONE" and proceeds to turn into a red-headed She-Hulk in front of me, holy crap. I think if she could, she would have reached through the phone and strangled this girl on the other end (the salesperson we had dealt with even!).

Well that's the first and last time we will be using that company and they came highly recommended to us, it's just like this attitude of no one giving a F*CK has spread like a virus and infected everyone in the service industry.

Costco's "Concierge home delivery service" lost a wine refrigerator, delivery date came and went, nothing, it wasn't a vital delivery and with all the COVID crap at the time figured it was going to be late.

Two weeks later, I called, "Oh yeah we have it here, we couldn't find your address", which was on the package and order correctly. It was there the next day....

Total lack of care on their employees part, considering a few months before this same concierge service delivered a new built in oven, and installed it at the same address

Some people are just f'n lazy as shit...

actually getting what you expect when you are supposed to have it so 2013

Sounds like another example of quiet quitting, or whatever the hell it’s called.

Well I think my wife scared the shit out of them because two Hispanic guys showed up today and very quickly and professionally installed the GE Cafe fridge, dishwasher and range and everything is perfect. Not a scratch or a dent anywhere. I gave them each $20

An hour later the owner of the appliance company calls me on his personal cell asking how everything was.

Delivery day screwup aside, I think we made out here, they stored this stuff for us for like 5-6 months free of charge and sent two installers. My original invoice only said “standard delivery” as my kitchen contractor was going to install them, but he’s done and gone now.

Nice. Your wife should contract out this sort of thing to forum members. Sounds like she has a useful skill set.

Would you please have your wife call my wife? She is pissed! Refrigerator didn’t show up yesterday afternoon after they called to schedule the delivery window…

quote:

Originally posted by PASig:
Well I think my wife scared the shit out of them because two Hispanic guys showed up today and very quickly and professionally installed the GE Cafe fridge, dishwasher and range and everything is perfect. Not a scratch or a dent anywhere. I gave them each $20

An hour later the owner of the appliance company calls me on his personal cell asking how everything was.

Delivery day screwup aside, I think we made out here, they stored this stuff for us for like 5-6 months free of charge and sent two installers. My original invoice only said “standard delivery” as my kitchen contractor was going to install them, but he’s done and gone now.

Them installing it was the least they could do. I got mad myself hearing you spent $10,000 and not a courtesy call before the delivery date saying they weren't going to make it.