Short version is this time they changed my wife’s seat from an aisle to a middle even though she paid $89 upgrade for it and didn’t offer a refund.

Long version…

JetBlue experience was horrible.

We were flying from Orlando to Boston. We paid for "Even More Space" seats and in addition it cost my wife $89 to choose an aisle seat.

JetBlue changed planes from a regular plane to a Mint plane. What this meant was the first 13 rows had only 1 seat on either side (lay down business class type seats). So they put some people in the "even more space" seats in those spots. But they were severely lacking in seat numbers because of this. My wife ended up being put in an aisle seat. We found this out when our seats changed while we were driving to the airport.

We called, were told to see agent at check in. That agent said see agent at gate. That agent said nothing could be done, call for a refund after the flight. I'm baffled they didn't automatically refund something we paid for and they didn't provide.

My wife just called them and they said all they can do is a $50 credit. This is bizarre. She paid $89 and they aren't going to refund her that? Anyhow after some fighting they offered the $89 credit. But how can they not give a refund for this? I'm baffled.

We have been progressively less and less satisfied with JetBlue. Most flights are delayed, every flight changes schedule. They have gone way downhill. From now on we are seeking alternative airlines. We will have to use them for some things, one being a convenient Municipal airport. But man, I'm not giving them my money easily.

Those assholes likely have fine prints that say something to the effect of "Too bad so sad".

12131 very likely something in the terms about changes to aircraft which can result in different seating options. Still, there's the contracted thing to do and the right thing to do.

JetBlue, Allegiant, all no frills air greyhound services. Expect little and you'll never be disappointed, we fly out of a regional and use those carriers since that's what's in that airport. $150 vs $450 for the same flight out of MCO and not having to deal with all the BS at MCO from parking to the mass of Disneyphiles is worth a little aggravation..

Southwest was one of the few low cost carriers when it came out that provided good service and as such, survived well.

Did you pay with credit card? If so, dispute the charge.

I would not want a "credit" with the airline; I would want a refund.

quote:

Originally posted by V-Tail:
Did you pay with credit card? If so, dispute the charge.

I would not want a "credit" with the airline; I would want a refund.

This is what I would have done but if the OP already accepted a credit instead of a refund it might be a moot point. We all like to save money but at some point you have to be willing to pay higher ticket prices for less headaches like you experience with Jet Blue and other discount airlines. I remember trying to fly one of the no frills airlines and initially the ticket price was cheaper than American but after I was nickel and dime to death for this and that they weren't much cheaper than American

They suck. it's not the same airline from a few years ago. not even the same attitude from the crew - used to be much friendlier, courteous. now it's just a budget airline.

I would force a refund. No way is it ok to give back a credit for a service not given or a product not received.

Disputing on a credit card is a very good suggestion. You can also try calling back and getting a different CS person or speak with a supervisor. it will take a while, but it's worth it.

She took the credit. I assume it would have been difficult to dispute the charge as the $89 was added to the total cost of both of us flying. I’ve never tried to dispute part of a charge. They did say it was in the fine print that things could change. I could see that if you pick your seat and don’t pay extra for it. But I view this as if you go into a store, buy a tv and a sound bar and as you are walking out they take the sound bar back and say “sorry, things changed and you can’t have this”.

Based on all the horror stories I hear about this airline, you could not pay me enough to ever fly it.

There is a "Passenger Bill of Rights" that the FAA enacted to protect passengers. One of the rights is to a cash refund. It applies to specific conditions like delays due to weather or technical issues. I'm including a link to "The Points' Guy's" explanation, it explains some of the rules in clear English.  I understand that you are just putting this out of your mind, which is the wise and mature choice. but for future knowledge:


https://www.bing.com/ck/a?!&&p...dlci1yaWdodHMv&ntb=1

Most airlines, in my experience, make you request a refund for paid seat upgrades or those types of charges. Now, I think that's a bullshit move, but it's not just Jetblue.

I was happy to hear they and AA are no longer doing their codeshare arrangement. AA abandoned all of their direct routes from MCO-LGA/JFK when the codeshare was announced and now I get to fly Delta a few times a year in to NY. I agree that Jetblue is not what it once was, but then again, none of the carriers are.

Alaska Airlines on the other hand...

quote:

Originally posted by MikeGLI:
Most airlines, in my experience, make you request a refund for paid seat upgrades or those types of charges. Now, I think that's a bullshit move, but it's not just Jetblue.

I was happy to hear they and AA are no longer doing their codeshare arrangement. AA abandoned all of their direct routes from MCO-LGA/JFK when the codeshare was announced and now I get to fly Delta a few times a year in to NY. I agree that Jetblue is not what it once was, but then again, none of the carriers are.

Alaska Airlines on the other hand...

While the passenger bill of rights protects for delays, it doesn't protect on seats. But as I see it we are entitled to a refund for a product we purchased that was not delivered. It's just insane to me that they tried to get away with a credit that was less than we paid for a seat we didn't get. It makes no sense to me at all. I've had them give me $100 vouchers for lesser issues a few years ago.

quote:

Originally posted by V-Tail:
Did you pay with credit card? If so, dispute the charge.

This

quote:

Originally posted by HRK:
12131 very likely something in the terms about changes to aircraft which can result in different seating options. Still, there's the contracted thing to do and the right thing to do...

You don't need to tell me. That's why I said "assholes".