I had not logged on to Gun Broker for several years; I tried to log-on and was notified that I need to submit new pics and documentation to re-validate my ID and address. All good, that is a prudent security measure. Submit said docs and...wait. After a few months...re-submit again...and now again. No word back from them ever. I can not even verify if someone actually received/reviewed my documentation. Their support is like a blackhole.

Anyone else have problems with this? Suggestions on how to proceed?

On the bright-side, this is preventing me from impulse buying! ;-)

I can tell you that I am not surprised. Even before the Brownells people took over, trying to communicate with GB was like talking to a vending machine.

quote:

Originally posted by parabellum:
I can tell you that I am not surprised. Even before the Brownells people took over, trying to communicate with GB was like talking to a vending machine.

I just checked. The first request I submitted was in April 2023! Nearly a year now. Nuts.

It happened to me too, until I titled my email "You're Losing Lots Of Money"

They re-approved me in less than 48hrs. I explained that I buy and sell high end stuff and have several purchases and sales I want to make immediately. They approved it quick, fast and in a hurry LoL.

Give that a try.

quote:

Originally posted by FLKev:
It happened to me too, until I titled my email "You're Losing Lots Of Money"

They re-approved me in less than 48hrs. I explained that I buy and sell high end stuff and have several purchases and sales I want to make immediately. They approved it quick, fast and in a hurry LoL.

Give that a try.

Along those lines tell them you are looking for a Krieghoff K80 Crown Grade or a fully Engraved Kolar. If you really want to go high end then tell them your are looking for a Matched Pair of Purdey shotguns.

Yeah...that's par for the course with GB. I had a non-paying bidder and they took months to reverse that charge. Sent email after email...Just have to stay vigilant.