Had a voicemail from my agent to call him back, no details. I called back and I swear the receptionist was blazed up on some quality weed. Every statement/response started with a long “uhhhhh” and she couldn’t remember my name from one moment to the next. She asked three times what I was calling about and each time I said, “He left me a voicemail to call back, that’s all.” After going through all this she told me that he’s out of the office til this afternoon.

"Dave's not here, Man!"

Let me guess, Geico?

There's a BIG call center in Poway, CA and it's the same drivers who cannot seem to slow down at a couple four-way stops on either side of their building (especially when people was in the crosswalk).

State Farm. I’ve been really happy with them til this year.

Had trouble when my female agent had surgery.
She was replaced by her husband at the time.
I called to get my new pole building insured. Ok, no problem.
A couple years later the credit union where I had my loan for the building called and said I have no insurance. I call my agent and she says, yes, sorry ex husband not only screwed up her insurance business, but also her secretary. Hard to do work with all the in office sex.
I switched agents.

quote:

Originally posted by Aquabird:
Had trouble when my female agent had surgery.
She was replaced by her husband at the time.
I called to get my new pole building insured. Ok, no problem.
A couple years later the credit union where I had my loan for the building called and said I have no insurance. I call my agent and she says, yes, sorry ex husband not only screwed up her insurance business, but also her secretary. Hard to do work with all the in office sex.
I switched agents.

I bet your blood boiled learning you had no insurance. Mine did after learning the car I was driving lapsed insurance. No notice. No phone call. And I was insured with them for over 10 years at the time.

Did you call back at, say, around 4:20?

quote:

Originally posted by Fredward:
Did you call back at, say, around 4:20?

Similar reason to why I switched agents.
My agent retired & closed her branch. All clients moved to another group locally.
Reception had no idea what they were doing, I didn't have an assigned agent.

Had requested insurance be added on a cargo trailer we'd bought, mostly since it was stored off our property. Fast forward a bit & after we'd switched to our current agent, we sold the trailer.
Call my current agent to drop the ins coverage & got a "there's no coverage on the trailer".

I love the Geico app because it shows you everything you have insured.

I think State Farm has since gotten a mobile app now, but one of the main reasons I switched to Geico was because State Farm’s tech was so outdate I could only hope and pray the person on the other end of the phone did their job right.

quote:

Originally posted by Sailor1911:
"Dave's not here, Man!"

"I wasn't looking at his neck"

Time to find a new agent / company.

Interesting. We dumped State Farm yesterday, ourselves. Our old agent retired a couple months ago and they sent our account to a FNG who couldn’t be bothered to return calls when I’d leave messages on his effing voicemail.

quote:

Originally posted by Kskelton:
I love the Geico app because it shows you everything you have insured.

I think State Farm has since gotten a mobile app now, but one of the main reasons I switched to Geico was because State Farm’s tech was so outdate I could only hope and pray the person on the other end of the phone did their job right.

Yup. I don't have or need an insurance 'agent'.

Just another used car type salesperson wanting to get into my wallet.

I’ve been out mowing the last few hours. Guess what? No call on the caller ID. I’m shocked.

Back in 2005 I traded up to a new BMW motorcycle. Dealers wife (a real dippy and now divorced) did the paperwork and insurance coverage transfer.

Three months later, I was involved in a hit and run crash. Hispanic female crashed into my new bike, then scooted to Mexico. We never found her or the car.

My big shock was when I found no insurance coverage on the new motorcycle. Lot's of late night paperwork got that fixed and the bike repaired.

On next renewal, I switched to State Farm. I pay more now but I have an agent who's not brain dead.

I was recently insurance shopping. One dude I wanted a quote from was never in the office. And on my second visit, a client was raising hell with the receptionist about his insurance coverage being cancelled for non-payment. And he had cancelled checks to show payment.
I bailed.

Little less than a year ago, called in (like I do each month) to pay my insurance by credit card. Agent's admin assistant answers phone. Well, she'd just clicked on a Windows update and computer is in update mode. Takes my card information and says she'll process when her computer comes back up.

Following month, call to pay. New girl says my policy was cancelled! Non payment!

Had to re-instate policy - and it went up $20/month. I'm still not happy about that. Agent apologized profusely - he'd gotten rid of the girl because she was an airhead.

Yes. I got that part. I was driving an entire month with no coverage.

Now I ask for an e-mail confirmation of payment each time. No problems since.

For anything insurance related, I use e-mail. That way, if something goes sideways like that, I can rely on my agent's E&O carrier to get it sorted out post-haste.

Haven't had to do that, but I'll be prepared if I do.

-Rob

I get that here since most long term State Farm agents were forced to retire or bought out by State Farm so they could inject many newer agents in for lower pay an here comes the drones right along with them...

...the drones barely can answer the phone let alone complete business matters!

Those agents who once handled generations of families are getting to be a rare thing of the past now.