We are experiencing longer than normal wait times

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This topic can be found at:
https://sigforum.com/eve/forums/a/tpc/f/230601935/m/3660043324

April 26, 2017, 07:20 PM

mcrimm

We are experiencing longer than normal wait times

So it seems like every time I call a company for anything other than purchasing, they are always backed up to the nuts with call volumes. Even on Wednesday afternoon.

If I want to buy....wow, there is someone there immediately. If I want parts or support, they are soooo busy.

I hate sitting on hold.

Mike

I'm sorry if I hurt you feelings when I called you stupid - I thought you already knew - Unknown
...................................
When you have no future, you live in the past. " Sycamore Row" by John Grisham

הרחפת שלי מלאה בצלופחים

"I'm yet another resource-consuming kid in an overpopulated planet raised to an alarming extent by Hollywood and Madison Avenue, poised with my cynical and alienated peers to take over the world when you're old and weak!" - Calvin, "Calvin & Hobbes"

April 26, 2017, 09:45 PM

Rey HRH

Understandable for me regarding the difference between taking incoming sales versus other kinds of calls.

What I appreciate are the ones that say periodically, "You have 20 minutes to wait."

"You have 12 minutes to wait." and so on.

"It did not really matter what we expected from life, but rather what life expected from us. We needed to stop asking about the meaning of life, and instead to think of ourselves as those who were being questioned by life – daily and hourly. Our answer must consist not in talk and meditation, but in right action and in right conduct. Life ultimately means taking the responsibility to find the right answer to its problems and to fulfill the tasks which it constantly sets for each individual." Viktor Frankl, Man's Search for Meaning, 1946.

April 26, 2017, 11:45 PM

YooperSigs

And my all time favorite:
"If you prefer not to remain on hold, Press 457 now and leave your phone number and a customer service representative will call you back shortly".
Too bad your skeletal remains can no longer accept calls.

End of Earth: 2 Miles
Upper Peninsula: 4 Miles

April 27, 2017, 12:24 AM

Lord Vaalic

Please enter your information, which we will then ask you for again when you do get to talk to someone, then again when we transfer you, and one more time when we finally get around to taking about whatever reason you called.

Don't weep for the stupid, or you will be crying all day

April 27, 2017, 12:32 AM

just1tym

I'm three for three with the last calls made. All included this message but only gave the option to leave your number and somebody will be returning your call in the order it was received. One returned the call the same day and the other two were returned in a 2-3 day span

The only upside was they did all call back...if you'd call it an upside!

April 27, 2017, 06:07 AM

Gustofer

quote:
Originally posted by vandrv:
You need to listen to all your options as their menu has changed.

Our local pharmacy has this one. It always cracks me up because they only have one option.

________________________________________________________
"Great danger lies in the notion that we can reason with evil." Doug Patton.

April 27, 2017, 06:38 AM

2BobTanner

Yeah, I had that same experience for almost ONE HOUR while waiting to talk to a VA nurse to see if I could get in to see my Primary Care Physician as I was experiencing flank pain due to KIDNEY STONES. Gave up on them and went to a civilian off-site immediate/urgent care facility, and was seen in 10 minutes, but by then the stone pain was gone.

---------------------
DJT-45/47 MAGA !!!!!

“Quidquid latine dictum sit, altum videtur.”

"Sometimes I wonder whether the world is being run by smart people who are putting us on, or by imbeciles who really mean it." — Mark Twain

“Democracy is the theory that the common people know what they want, and deserve to get it good and hard.” — H. L. Mencken

April 27, 2017, 08:37 AM

henryaz

quote:
Originally posted by vandrv:
You need to listen to all your options as their menu has changed.

Everyone's menu options seemed to have changed.

April 27, 2017, 09:15 AM

Perception

quote:
Originally posted by 2BobTanner:
Yeah, I had that same experience for almost ONE HOUR while waiting to talk to a VA nurse to see if I could get in to see my Primary Care Physician as I was experiencing flank pain due to KIDNEY STONES. Gave up on them and went to a civilian off-site immediate/urgent care facility, and was seen in 10 minutes, but by then the stone pain was gone.

So, what you're saying is that the VA fixed your problem!

"The people hate the lizards and the lizards rule the people."
"Odd," said Arthur, "I thought you said it was a democracy."
"I did," said Ford, "it is."
"So," said Arthur, hoping he wasn't sounding ridiculously obtuse, "why don't the people get rid of the lizards?"
"It honestly doesn't occur to them. They've all got the vote, so they all pretty much assume that the government they've voted in more or less approximates the government they want."
"You mean they actually vote for the lizards."
"Oh yes," said Ford with a shrug, "of course."
"But," said Arthur, going for the big one again, "why?"
"Because if they didn't vote for a lizard, then the wrong lizard might get in."

April 28, 2017, 09:15 PM

ZSMICHAEL

quote:
So, what you're saying is that the VA fixed your problem!

===========================================================================================
Yep. We all know how efficient they are. That will become part of the permanent record and statistic that the VA presents to Congress to show how they deeply care about our veterans and how quickly they are taken care of by helpful staff.

April 29, 2017, 12:07 PM

Anush

quote:
which we will then ask you for again when you do get to talk to someone, then again when we transfer you, and one more time when we finally get around to taking about whatever reason you called.

That is after each person "verified" your address. NO, I have't moved since I spoke with the last person. "I must verify your information or I can not speak with you". But I live at the same address as I did 30 seconds ago!

__________________________________________________

If you can't dazzle them with brilliance, baffle them with bullshit!

Sigs Owned - A Bunch

April 29, 2017, 12:42 PM

msfzoe

Press 1 for Urdu
Press 2 for Swahili
Press 3 for Mandarin, etc.
You have to cycle through the selection menu.
English is 9.

They don't think it be like it is, but it do.

April 29, 2017, 01:39 PM

Georgeair

"Our menu options have changed, please listen to the exact same shit you did earlier before we let you make a fucking choice."