Lets say I bought a Colt upper that was un stock exactly 3 weeks ago and paid for it within munutes . I called the seller after 5 days and he said it would ship tbe next day. Two days later I received a message saying it would ship in 1 to 3 days. A week goes by and no tracking number so I contact the seller and he says he has supply issues and I reply that you sold me an in stock item and he simply replies that I am right and its in stock. Another week goes by and nothing, so I message him 9 hours ago asking if he intented on shipping and no answer yet. Am I out of line wondering if he is using me for an interest free loan? He has over 150 positive feedbacks.

Based on what you wrote, this moron deserves a NEGATIVE feedback.

Yeah, but I would wait to get either a refund or the merchandise before posting the negative feedback. If he doesn’t come through in the next few days, I’d be talking to Gunbroker and my credit card company, if one was used for payment.

GB's feedback system is ineffective

If you paid with a cc go ahead and file a dispute might get the sellers attention a little faster

The times they are a-changing. If an item is in stock, there is really no good excuse not to have it out within a couple of business days. All the top vendors these days pretty much have your order out same day you order it, some even with same day delivery. Heck, we joke about Top Gun Supply on here because it feels like the delivery guys are knocking on your door at the same time you click submit on the order.

It would be different if it was back ordered and that was communicated and you ordered anyway, but the vendor you are dealing with sounds like he's blowing smoke up your ass. Poor communication is the cardinal sin of customer service as far as I'm concerned. I'm very understanding if there is a problem, but don't continually promise and then fail to deliver.

This morning I had an email waiting from the seller telling me my order has shipped. He sent the email last night at 10:44 pm. It had a link to a UPS tracking number. The order is ready for UPS. I don't know if UPS picks up or he drops it off. If it is the latter, he may have generated a label and who knows when the item goes to UPS. If it does leave, the next question will be, what is really in the box!

Be patient, be kind, be polite, and then tear him a new one on the feedback system. Not that it'll matter a hill o' beans on GB, though. They (IMO) are much more interested in making the $$ from the vendors than bringing the wood for vendor screwups.

Another question, if a seller initiates a shipping label with UPS and does not drop the package off, will UPS kick it out of the system eventually?

quote:

Originally posted by Tommydogg:
Another question, if a seller initiates a shipping label with UPS and does not drop the package off, will UPS kick it out of the system eventually?

In my experience, yes.
Although I don't purchase on GB, I often receive an email from a vendor that has a tracking number when no tracking information is available on the delivery companies site.
Most often, the tracking information becomes available the next day, although I have had to wait several days in a couple of instances.

quote:

Originally posted by Tommydogg:
Another question, if a seller initiates a shipping label with UPS and does not drop the package off, will UPS kick it out of the system eventually?

As noted the answer is yes, but it will take quite some time. If you don't see that item moving toward you via tracking today I'd be filing a dispute on card. You can't wait too much longer, depending on where you card billing cycle fell, or you may run outside of window to dispute depending on terms.

As it boils down, he finally shipped it and it arrives tomorrow. I had to change the delivery to will call because I can't guarunte that I will be home tomorrow. I took Monday off when it was scheduled to be delivered, but he waited 4 days after creating the label to actually ship it. The delivery date according to his shipping software was Monday. When it arrives at the hub will be 4 weeks for an in stock item that I paid extra for 3 day shipping. I'm hopping to get a real Colt Commando upper complete with a BCG.

quote:

Originally posted by Tommydogg:
As it boils down, he finally shipped it and it arrives tomorrow. I had to change the delivery to will call because I can't guarunte that I will be home tomorrow. I took Monday off when it was scheduled to be delivered, but he waited 4 days after creating the label to actually ship it. The delivery date according to his shipping software was Monday. When it arrives at the hub will be 4 weeks for an in stock item that I paid extra for 3 day shipping. I'm hopping to get a real Colt Commando upper complete with a BCG.

never go by the shipping label arrival date until you see movement of your package

even then, it will change for sometimes no obvious reason on any given day

that applies to all carriers, not just one

Selling something you don’t have is fraud in my book.

As of now, possibly UPS lost it! Five days after the seller created the label, he dropped it off at UPS. Since I could not be home today during the daytime, I got with UPS and requested they hold it at the Stuart Florida UPS. It had an arrival scan and destination scan this morning in Stuart. I dropped by there this evening and the rep ran the tracking number and said they didnt have it. She said the scans were of the truck it was supposed to be on, not the actual item. She said the item was probably still in Jacksonville FL and might come on the morning truck. I called the 800 number and got the same answer. When they use the term "probably", I don't have very much confidence! I had another rifle disappear at the Jacksonville UPS hub about 3 years or so ago.

In this far may as well wait a day or two and see what’s up. I’ve had tracking numbers go bad or turn cold, and the shipment still made it.

Sometimes it ends up in a short holding pattern, for whatever reason.

Shipping issues like this are why I won’t send a couple of my dad’s guns off to be refinished. I’d go completely batshit Hulk smash if they lost one of his.

Well it did have a happy ending! I picked it up yesterday at UPS. A month and a day after I ordered and payed for it. The stress was when the guy said 3 times that he was going to ship it on 3 different occasions and he missed those dates by a long shot. It is what was described also, a Colt Commando upper.

I'd consider that unacceptable, but at least you got it. For the most part I only ship guns for my shop (not parts, etc.) and what I tell people is I'll ship within 2 business days of receiving the valid FFL of where they want it sent. I usually ship same day, but that gives me a little leeway if we get super busy and it's also a clear policy they know up front.

Glad you finally got it.

Now, make a cup o' Joe, grab your thesaurus, and set about using multi-syllabic words to ruin what you can of his interwebz reputation.