Medical place specifically today but it happens most of the time. If the hours are 8 to 5 or whatever, does that mean unlock the doors at 8 and make people wait until you’re ready or open and ready to do business at 8?

Generally I think if the store/community care etc. open at 8, the store should be ready to help help customers at 8. Not the employees showing up at 7:59 and still needing to start things up, turn on computers, make coffee and so on.

Most places I worked you’d better be in your seat ready to answer the phone, email, chase parts, sell as needed at at opening time. This is really becoming common and it wastes so much time. A lot of businesses don’t open until 9 or 10 anyway and then not really until quarter after.

Anymore, so much of my time is waiting for people and planning and working that wait into my day. I have to leave the house 10 minutes prior to 10 minutes early because people can’t and won’t drive. Then depending on the other persons, I may be waiting 15 minutes or more after the scheduled time. No call or text etc. That means I’ve spent an extra 20 minutes to half an hour of do nothing waiting waiting. Factor in the tuning to ensure I’m not late for my next thing, it can take most of the day to do a few things. I’m not generally in a rush but wow.

Yup. Open means OPEN.

Not a store, but my doctor's office is like this.

I make my appointment for 8am so I can get out of there and get to the office. I get there before 8am and stand there waiting because no one is there.

The receptionist is usually the first to show, between 8:05 and 8:10am. The nurses and the doctor roll in after that. I usually don't get seen by anyone till 8:15am at the earliest.

The doc is a specialist, otherwise I would be going to someone else.

Well made point. When I worked for Budget Rent A Car, I asked my boss if I could come in 90 minutes early and prep the cars that customers had dropped off while we were closed. That way, we would have lots of shiny clean cars ready to go when the doors open at 8.
Nope.... Wont pay me to come in.
Result: Pissed off people who had to wait for their car while I hurriedly hosed it out.
Went on every day.
Amazingly stupid!

quote:

Originally posted by CoolRich59:
Not a store, but my doctor's office is like this.

I make my appointment for 8am so I can get out of there and get to the office. I get there before 8am and stand there waiting because no one is there.

The receptionist is usually the first to show, between 8:05 and 8:10am. The nurses and the doctor roll in after that. I usually don't get seen by anyone till 8:15am at the earliest.

The doc is a specialist, otherwise I would be going to someone else.

My dentist is the opposite. I've had a 7am appt & was in the chair at 645. Was only 5 minutes 'late to work.

We have our store hours posted clearly on the door. EVERY freaked day we have people banging on the door sometimes 30 min before we open. We almost always open early. Luckily I know how to turn everything on & ring people up even though I am not the manager or a cashier. Most of our customers have been coming to our store for years so should know our hours, they are also posted, clearly on the door & online, yet can't seem to get it that we do have specific store hours. So, we're nice so we open the door so they are more likely to do it again.

The WORST is when a store is supposed to close at say 5pm and you go in there at 4:45pm and they tell you they're closed because they shut down their register etc.

We ask our opening staff to be there 10 minutes early, I commonly tell new hires that 9:00 means 8:50..and we stay til everyone is gone. I’d say most times we are ready for patients at 9:00.
Yup, we have people show early and we’ll let them in, do the same if someone shows up after 5 and we still have a system up, but we need to keep the staff happy, too. Consistently opening the door to someone after 5 (unless we are actively working with someone else drops morale, esp if staff have small children or other commitments after work).

quote:

Originally posted by MagicHorse:
EVERY freaked day we have people banging on the door sometimes 30 min before we open ... our hours ... are posted clearly on the door

You need a BIGGER sign.

I try very hard not to go to a store with less than 30min until close. Unless it’s a part needed to get me to work or make sure we have water type of thing. However when I need those parts, a store closing early sucks. I know how much I want to go home at the end of the day, so I try really hard not to be the guy that makes people stay late.

Ready for business at 8 and close the door at 5 works for most people I think.

quote:

Originally posted by Riley:
I try very hard not to go to a store with less than 30min until close. Unless it’s a part needed to get me to work or make sure we have water type of thing. However when I need those parts, a store closing early sucks. I know how much I want to go home at the end of the day, so I try really hard not to be the guy that makes people stay late.

Ready for business at 8 and close the door at 5 works for most people I think.

I try to also. BUT, sometimes you just need that 1 bolt or nut you lost or something to finish a project you're in the middle of and it's a 1 minute sale, and you get there 15 minutes before they close and they're closed.

^ I agree though it maybe didn’t seem that way.