WOW...I can not believe they are serious. The first time I stopped in to have a lock rekeyed, the person that does it was not there.

Then today I stop in and they won't rekey it since I didn't buy it there. While I did buy it there several years ago, I probably don't have the receipt but what is the big deal.

I worked in that store 14 years ago when it opened for about nine months. They paid regular time for hours worked over 40 hours which is illegal. In addition, the more hours you worked over 40, your hourly rate decreased. Then the New York Attorney General caught up with them and some got back pay. Now they only work 40 hour weeks.

Based on aggravation just about every time I have been in the store, I am no a fan of Lowe's.

Your local Ace Hardware store will re-key your lock and will give you much better service than Lowe's.

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Based on aggravation just about every time I have been in the store, I am no a fan of Lowe's.

Your local Ace Hardware store will re-key your lock and will give you much better service than Lowe's.

Yep. Home Depot does the same stuff. Problem here is finding Ace Hardware store close by. I have had to use a walk in locksmith store before. They know what they are doing and also know about locks, not just junk stuff they sell at the big box places.

The one Lowes near here is not too bad if you go there early. The hire a lot of retired Navy Seabees who are knowledgeable and provide good service.

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Originally posted by ZSMICHAEL:
Problem here is finding Ace Hardware store close by.

How 'bout True Value? They're good, too.

I found Re-key-it-Yourself bags of pins, keys, and instructions for various brands of locks at a home-store some years ago.

The last one went way faster than the first one, but it was not difficult. The price was good and I did the work at my own convenience.

Lowes and Home Depot both are worthless in my book.

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How 'bout True Value? They're good, too.

Bingo. Thanks. The local Ace Hardware by my office closed last year. The guy even had an FFL which was convenient.

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Originally posted by ZSMICHAEL:

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Based on aggravation just about every time I have been in the store, I am no a fan of Lowe's.

Your local Ace Hardware store will re-key your lock and will give you much better service than Lowe's.

Yep. Home Depot does the same stuff. Problem here is finding Ace Hardware store close by. I have had to use a walk in locksmith store before. They know what they are doing and also know about locks, not just junk stuff they sell at the big box places.

The one Lowes near here is not too bad if you go there early. The hire a lot of retired Navy Seabees who are knowledgeable and provide good service.

Sounds like the lowes on 90 in Gauitar

It is the Lowes on Hwy 49 in Gulfport.

They must have changed the policy since I worked there. It does not make any sense but results in a pissed off customer.

I think I will buy a kit and do it myself. Home Depot didn't have anyone that was trained to do it.

True value is really good if you need help. They seem to be staffed with people that know what they are doing.

Our local True value is a tiny place with crappy hours, closes at 7PM and not open on Sundays. However, they are great to work with.

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Originally posted by daikyu:
True value is really good if you need help. They seem to be staffed with people that know what they are doing.

Our local True value is a tiny place with crappy hours, closes at 7PM and not open on Sundays. However, they are great to work with.

When you deal with stores like Ace or True Value, you are dealing with staff who are much closer to the owner than staff in Home Depot or Lowe's. The owner likely oversees staff training. Employees who are not customer-friendly will not last very long in these independently owned stores. I find much better service in them. I can actually find an employee to answer questions and show me where to find what I need.

I will not set foot in a Home Depot or Lowe's unless there is absolutely no other choice!

I'm a Millwork guy at a midwest retail chain and I have rekeyed a lock that was brought in from outside, they had picked up a variation we did not carry and they were buying a keypad lock from us so I reykeyed the lock to match the keypad. If someone brings in a lock I'll charge them a fee of 3 bucks that covers the time to rekey and ensure proper function of the set.

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I will not set foot in a Home Depot or Lowe's unless there is absolutely no other choice!

I am lucky, Ace Hardware is 1 block closer to me than Lowes.

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Originally posted by Anush:

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I will not set foot in a Home Depot or Lowe's unless there is absolutely no other choice!

I am lucky, Ace Hardware is 1 block closer to me than Lowes.

Even if it were a couple miles further, it would be worth the drive.

Why should LOWE's rekey a used lock you didn't buy there? They're a hardware store, not a locksmith.

I did buy it there several years ago. They never had that policy when I worked there. And who keeps receipts back that far.

It is a new dead bolt cylinder to replace the one on the garage door that was messed up by someone.

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Originally posted by 41:
I did buy it there several years ago. They never had that policy when I worked there. And who keeps receipts back that far.

It is a new dead bolt cylinder to replace the one on the garage door that was messed up by someone.

even if you did keep your receipt you probably wouldn't be able to read it the ink they use fades over time

I like my local Lowes over Home Depot. Normally they are cleaner less crowded.

For keys and if I needed a lock rekeyed I go use a local locksmith. Those stupid machines they use the make keys seem to have too many issues.

Give me an old key machine where you line up the old key and key blank and move the thing by hand. An old job had an old key machine. It was easy to use and I used to buy 50 key blanks for a few bucks.

So I go into Lowes today in my home town and ask them to rekey the lock telling them I had bought the lock several years ago. I told the guy I use to work at Lowes and how they treated the employees and how much I liked working there and some other occurrences.

So he rekeyed the lock and didn't charge me anything. He looked it up and they do not charge for rekeying locks bought there.

So I decided to spend some money so I bought a fig tree that was marked down. When I got home, I noticed they charged me $3 instead of the 3 for $21 shown on the pot. The Gods of Luck was with me today.