I special ordered set of tires for the wife’s car to be delivered and installed at my local club. You can’t pay online, but at the time they’re installed. Recd an email the tres came in on Friday. We get the car over there on the following Tuesday and they won’t honor the price. Said the $70 “instant savings” associated with that promotion ended on Sunday. Even the store manager refused to honor. They ended up taking the tires off the car and putting the old ones back on.

I am at a loss to explain retail today. I’ll order the from Amazon instead.

did you speak too someone in the store about this prior to ordering the tires?

were there texts or emails to Sam's employees ?
that said otherwise?

I recd two emails. The first acknowledging the order and to expect the tires would arrive between 09/14 and 09/18. The second on 09/14 advising the tires had been recd by local club. Nowhere did it state we had to pay for the tires by a certain date to close the sale. I would have thought two business days is sufficient response.

My experience has been that when quality, service, and price are combined, I can't beat Discount Tire.

Was the “instant savings” from the tire manufacturer? That’s the only type of promotion I have ever seen on tires at Sams. If that’s the case, you really shouldn’t expect Sams to do anything about it. It isn’t their program, they didn’t make the rules.

Complained to corporate (Walmart/Sam's Club) and they apologized and issued us $70 gift card. Of course that was on the condition we purchase the tires which we did. Still need to get them installed.

So my wife and I both wasted 2 hours in the middle of our work day for a mere $70 discount...I still feel like I lost.

I buy my tires from Les Schwab. Not because they are the cheapest, but their service is unsurpassed. It’s like old fashioned service.

I won’t buy tires from Costco/Sams. They go out of their way to tell you why they cannot fix a flat.

Expired coupons and last week's sale ads don't usually gain anything. Sales come and go. Purchases don't usually occur until product and funds change hands in some manner. In this case, you could not complete the transaction until you and the tires were at the store.

Dig into things a bit and you will find tire prices fluctuate considerably more than you might think. I have been quoted drastically different prices in the period of a week.

It is only here (SIGforum) you might still be able to enjoy buying something and have it cross shipped.

File this as a lesson learned. It cost you some time.

typos edited

This message has been edited. Last edited by: ffips, September 18, 2018 04:54 PM

I ordered my last set of tires from Tire Rack. They shipped to a local installer - I show up and get them installed, no sweat. You pay at time of ordering so any rebates, etc. are honored (I received an $80 rebate about 2 weeks after ordering them). I won't purchase anywhere else from now on.

quote:

Originally posted by mojojojo:
I ordered my last set of tires from Tire Rack.

Have you found the price is competitive when the installation cost was factored in? Were you able to get road hazard coverage?

quote:

Originally posted by sigcrazy7:
I buy my tires from Les Schwab. Not because they are the cheapest, but their service is unsurpassed. It’s like old fashioned service.

I won’t buy tires from Costco/Sams. They go out of their way to tell you why they cannot fix a flat.

I went to 5 places when we first got married and needed our first set of new tires. I got quotes from everyone. 3 of the 5 gave us quotes based on the factory size and on other sizes, explaining that the factory size was weird and more expensive.

Of the other two that just gave us prices, les schwab was the worst. Dude printed out some sheet and handed it to me and left. No discussion. No help. Nothing. That and their annoying, overplayed commercials, i started going to Discount and loved it.

Walmart was the other place that didnt discuss it for shit. Just a quote and thats it.

quote:

Originally posted by deepocean:
Have you found the price is competitive when the installation cost was factored in? Were you able to get road hazard coverage?

Yes. The cost savings were enough even with shipping and installation to make it worth it. The tires came with road hazard coverage as well. Couldn’t hurt you to check out the site. Just my $.02

I've never met a car I hate so much I'd take it to Sam's for washer fluid. Let alone tires, or allowing them to mount them. I don't even have a wheelbarrow they should be wrenching on.

P.S. - neither do you. Any of you.

quote:

Originally posted by PorterN:

quote:

Originally posted by sigcrazy7:
I buy my tires from Les Schwab. Not because they are the cheapest, but their service is unsurpassed. It’s like old fashioned service.

I won’t buy tires from Costco/Sams. They go out of their way to tell you why they cannot fix a flat.

I went to 5 places when we first got married and needed our first set of new tires. I got quotes from everyone. 3 of the 5 gave us quotes based on the factory size and on other sizes, explaining that the factory size was weird and more expensive.

Of the other two that just gave us prices, les schwab was the worst. Dude printed out some sheet and handed it to me and left. No discussion. No help. Nothing. That and their annoying, overplayed commercials, i started going to Discount and loved it.

Walmart was the other place that didnt discuss it for shit. Just a quote and thats it.

I had a blow-out in Washington state as I was heading home to change tire sizes. Les Schwab ran a truck out to me with a new tire ($550) and wheel ($400). They mounted up the wheel on the side of the road and off I went. When I got back to Provo, they took the new tire off and replaced it with my new size, charging me nothing for the 900 miles I had put on the roadside mounted tire. THAT's service.

quote:

I won’t buy tires from Costco/Sams. They go out of their way to tell you why they cannot fix a flat.

I had a disagreement over mounting of new tires at Costco. Result was walking out & going across the street to Discount Tire. I will never try purchase tires from Costco again. I think the tire sales area is a separate business like the pharmacy & wine store. My blood boils when I think about my Walmart flat fixing experience!

I go through Discount because they are everywhere that I end up travelling through. Prices are decent and have never had any issues. You can also set up appointments, so the longest I have been there is around an hour per time at the service center over the last 2 years. No problems either with the road hazard warranty...at least 8 tires across 2 vehicles changed out with no issues.

Another one for Discount Tire here.

Last year while I was still working at a car dealership I needed to replace the tires on my wife's SUV. The dealership was selling tires to retail customers at straight dealer cost plus mounting and balancing together with free rotations for life.

So I made an quote from the tire website and took it in. Discount actually beat that price by ten dollars for the set and together with free rotations, free balancing and repairs it was a no brainer.

Plus, they are four miles from home vs. seventeen miles one way. And as an additional plus I will not get asked if I want to come back to work......

Discount Tires has been great for the 10+ years I have bought from them. Prices are good and the free rotations are awesome, I make a 7AM Sat appt and am out in 30 minutes.

In fact I just bought new tires 3 weeks ago and I was in and out in less than 30min and their service has always been good.

We went to Sams on Sunday and got in line behind a woman who only had 6 items. There were only 3 registers open and the lines suddenly filled up in a hurry.

The woman in front of us was there for over 15mins, trying to use a coupon that was expired.
She would not move until they accepted it. Then she had then remove part of the items she had bought after they accepted the coupon because she would not leave.

I just got Michelin tires from Discount Tires- They had a $70 Rebate and it said "Purchase must be made by 9/15".