I find myself at a loss for sufficient words to describe the depths and breadth of my hatred for them.

Interminable and largely unintelligible menu choices, none of which quite jibe with your mission. And by the end of the list, you've forgotten which one you hope might get you on the right track, so you hit "0" to repeat the list.

And then you get "leave a message" for someone you're not even sure will be able to help you, and who may, or may not, call you back.

HIRE SOMEBODY TO ANSWER THE FUCKING PHONE! You know, a living, breathing thing that can make independent decisions and actually HELP you. Occasionally. If you're lucky.

quote:

HIRE SOMEBODY TO ANSWER THE FUCKING PHONE!

To add, Hire American, hire a call center in the USA with USA english speaking operators, who are smart enough, experienced enough to handle a call without having to be scripted.

Because if they do get enough people to answer and it's impossible to understand what the hell they are trying to say, or, they are restricted in getting things taken care of, scripted calls, inability to solve a problem, then it does no good to answer the call.

Your call is very important to us.

quote:

Originally posted by HRK:

quote:

HIRE SOMEBODY TO ANSWER THE FUCKING PHONE!

To add, Hire American, hire a call center in the USA with USA english speaking operators, who are smart enough, experienced enough to handle a call without having to be scripted.

Because if they do get enough people to answer and it's impossible to understand what the hell they are trying to say, or, they are restricted in getting things taken care of, scripted calls, inability to solve a problem, then it does no good to answer the call.

Preach it, Brother!

quote:

Originally posted by V-Tail:
Your call is very important to us.

Obviously not, or you'd have enough people to answer!

"Listen carefully, as our menu options have changed".

quote:

Originally posted by PHPaul:

quote:

Originally posted by V-Tail:
Your call is very important to us.

Obviously not, or you'd have enough people to answer!

We are experiencing higher than normal call volume. Please hold for the next available representative.

quote:

Originally posted by V-Tail:

quote:

Originally posted by PHPaul:

quote:

Originally posted by V-Tail:
Your call is very important to us.

Obviously not, or you'd have enough people to answer!

We are experiencing higher than normal call volume. Please hold for the next available representative.

Cue the gawdoffle, distorted "music" at max volume, repeating the "please hold" message every 10 seconds. If you're REALLY lucky, random advertisements for whatever you're calling to bitch about.

Our local small town pharmacy put one in awhile ago.

"Listen closely as our menu items have changed. To speak to a pharmacist, please press 1........................................................................................................................................................................................................................"



I never miss an opportunity to kid them about it. Find something for number 2 yet?

Also: "If you dont wish to wait for an agent, press XX and leave your phone number and an agent will call you back".
Then your skeletal remains are discovered by the phone, still hoping for that call back.