Bought tool chest Black Friday Saturday. Worked with department manager to find the best one on the floor, with excellent paint, and gas cylinders that had not leaked (!). He shrinkwrapped on the spot, then moved it to the loading area for later delivery.

Delivery day yesterday. Nice fellows. Looked OK initially. After the shrink wrap came off, discovered a huge dent on the back panel. Such an impact the screws attaching the pane to the frame had torn through the thin sheet metal.

The delivery service wouldn't take the unit back. They continued on.

Called the store. The store put me on hold so long I made it to the store in my truck with the paperwork.

The store said they didn't have any more of this tool chest. Turns out they did. Computer inventory wrong, again!

Getting the damaged unit returned would be a delay of several days, and my money would have been tied up until then.

Having the replacement unit delivered would been ten days from now. Not good.

So, I bought the replacement. I put out the request for help loading the heavy damaged unit, and got friends to show up. We tilted it in the truck, on tarp and blanket for protection. HD unloaded it. Then, with the replacement shrink-wrapped, tilted and slid into the truck, we made it home. Getting it off the truck was risky but we managed. No damage.

Full refund for first unit, and its delivery. $50 refund / adjustment on the second unit.

And, literally six hours of my life absorbed getting what should have been trouble-free sorted out.

Why is it so hard for people to just operate with excellence?

quote:

Originally posted by 4MUL8R:
Why is it so hard for people to just operate with excellence?

Because there is no penalty for NOT operating with excellence. Workers, especially contract delivery people, aren't invested in the success of the business and just don't give a shit.

We had a fridge delivered by Home Depot but it was not Home Depot some 3rd party.
The box was left outside our house when I picked it up the bottom fell out along with the poor fridge.
The fridge was destroyed it was destroyed.
Home Depot did give us our money back with no questions.

Consumers Research had an article about woke companies to avoid a couple weeks ago. Home Depot was one of them.

https://consumersresearch.org/...ordstrom-home-depot/

quote:

The delivery service wouldn't take the unit back. They continued on.

To me, this is the most egregious part. A customer should ALWAYS be able to refuse delivery of a damaged item. Leaving a damaged large volume, heavy product at the customer's house turns 1 problem into 2.

Shit happens, and it's how a company deals with it that separates the wheat from the chaff. HD chose to be shitty.

I dont know if this works at HD, but it did with me at Lowes:
I found a rolling multi drawer tool chest at Lowes with a small dent in the side panel. Only one they had in stock. Sales guy says no one wanted it due to the dent. I told him to check with his boss and if they would discount the chest, I would buy it. A young lady appeared shortly after carrying a computer tablet. She entered a few numbers and told me the chest was now half price. Sold! I still have it and it functions great.

After an incident involving flames and smoke with our over-the-range microwave, I looked for a replacement while I was in Home Depot. They had a display unit of the model I wanted, but none in stock to sell. Would not sell the display model. They wanted something like $59 dollars to ship another from warehouse to store.

I said, "No thank you" and left. Looked at their website when I got home, same model was cheaper than it was at the store, and free delivery. Ordered it, did not know if anybody would be home to receive delivery, so ordered it delivered to The UPS Store where I have an account, to defeat the Porch Pirates.

The UPS Store's business hours are CLEARLY posted on the door. Home Depot delivery dudes got there an hour before store opens, returned the microwve, "Unable To Deliver." They did not make another delivery attempt during the posted business hours (8:00am to 6:30pm).

I wss never notified by Home Depot, but when it did not arrive on the scheduled date, I contacted them. Royal Pain In The Anatomy to get everything unfucked and reschedule delivery during store hours, but they did knock $100.00 off the price to compensate for their screw-up.

Couple months later, I was amazed that they were able to deliver two toilets without a problem.

Regarding keeping the dented chest, HD encouraged me to do so. They offered $100 savings. If the panel had not been ripped from the frame such that the screws pulled through their mounting holes, I might have considered this. I was concerned about frame torquing and drawer alignment.

After waiting 20 years to pull the trigger on a tool chest, I did want a nice one. I asked in prayer what God was teaching me in this situation. I think it was to create solutions for myself rather than choose the easy path of delivery. Seeing the way I could have carried the item home the day I bought it, I was encouraged that I could in fact create a solution the next time.

quote:

Originally posted by YooperSigs:
I dont know if this works at HD, but it did with me at Lowes:
I found a rolling multi drawer tool chest at Lowes with a small dent in the side panel. Only one they had in stock. Sales guy says no one wanted it due to the dent. I told him to check with his boss and if they would discount the chest, I would buy it. A young lady appeared shortly after carrying a computer tablet. She entered a few numbers and told me the chest was now half price. Sold! I still have it and it functions great.

Same exact process at Home Depot. If you look closely, you can see the dings in a couple of drawer fronts. Not quite half price, but serious savings and it has worked perfectly for 15-ish years.

quote:

Originally posted by PHPaul:

quote:

Originally posted by 4MUL8R:
Why is it so hard for people to just operate with excellence?

Because there is no penalty for NOT operating with excellence. Workers, especially contract delivery people, aren't invested in the success of the business and just don't give a shit.

After moving here to this small burg of ~500 8 years ago we had a few issues with our mail carrier deliveries. Then, I started leaving her a card addressed to her by her first name (I got by a phone call to our post office) and a $25 gift certificate to the local Cafe every Christmas. Zero issues in the 5 or so years since! None.

I don't really mind, it's a frendly small town thing to do anyway, but damn, you should not have to pay people a bribe to insure they do the job they are already paid to do!

Thread Drift:

cparktd, I LOVE your tag line!

quote:

Originally posted by PHPaul:
Thread Drift:

cparktd, I LOVE your tag line!

Ha! I dont speel reel good niether.

LOL! I took the Navy aptitude test as a Senior in High School.
I scored above 90% on a couple areas... like mechanical reasoning, and 20% on English and spelling.

My wife ordered a $500 e-gift certificate from Home Depot with an expected delivery on 12/23. It didn't show, didn't show, she called on the 27th and it had been delivered (e-file) and spent. On the same phone call she refunded our money.

Taken all together ending with the immediate solution, I'd take a SWAG at an employee grabbing it one way or another.

I really really hate this electronic invisible crap. I think I'd rather use a carrier pigeon.