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posted
In 1994, I got a Dillon 650 progressive press, which has served me quite well for the years since.
Recently, I was having minor issues with it and decided to take them up on their refurbishment offer, which is to send them the press and a check for $119 which supposedly should cover any needed parts and labor to install/adjust, and the return shipping costs.
I got it back last week, which was a really quick turn around, less then their stated time. I just last night got around to unboxing it to find a new 650 and an envelope attached to it with my un-cashed check, with the words "warranty repair" scrawled in red.
That's pretty solid customer service right there. Heck, the $119 rebuild & return was a good deal even (or it would have been, anyway...)
 
Posts: 967 | Location: Eastern Shore of VA | Registered: September 27, 2005Reply With QuoteReport This Post
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Dillon has always been phenomenal about that.
 
Posts: 5663 | Location: Portland, OR | Registered: February 12, 2007Reply With QuoteReport This Post
Hoping for better pharmaceuticals
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Dillon is #1 in CS and product




Getting shot is no achievement. Hitting your enemy is. FFL(01) NRA Endowment Member
 
Posts: 8349 | Location: Peoria, Arizona | Registered: April 02, 2007Reply With QuoteReport This Post
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Dillon has me for life!!
 
Posts: 4413 | Location: Az | Registered: May 27, 2005Reply With QuoteReport This Post
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I have had Dillon presses for years. If Dillon makes it, I don't even look at other brands. 100% satisfied with Dillon.
 
Posts: 389 | Location: northern VA. | Registered: August 18, 2012Reply With QuoteReport This Post
Spread the Disease
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What did it cost you to ship and what carrier did you use? I'm considering doing the same thing.


________________________________________

-- Fear is the mind-killer. Fear is the little-death that brings total obliteration. I will face my fear. I will permit it to pass over me and through me. And when it has gone past me I will turn the inner eye to see its path. Where the fear has gone there will be nothing. Only I will remain. --
 
Posts: 14779 | Location: New Mexico | Registered: October 14, 2005Reply With QuoteReport This Post
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They are a great company with great products.
I should send in my first press as it is well worn in the handle pinion area.
 
Posts: 21828 | Location: Georgia | Registered: February 19, 2007Reply With QuoteReport This Post
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