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Sunday last, I went out to the garage to load up some .45LC plinking rounds. My bench is kind of a mess and I couldn't find the spacer bar that's used with the small powder charge bar on my old RL450. So I tried to use the large bar instead, and in the process of trying to screw down the bolt to get the smallest charge size possible, I snapped the head off the bolt. Great, now I'm dead in the water. The spacer for the small bar is MIA, and the large bar is KIA.

So I spent a couple of hours yesterday searching Dillon's web site for a replacement, with no luck. So I got on a web site chat with them this morning, explained what happened and asked if they still have a replacement. They do, and the guy/gal is sending it to me at no charge, even though it was my impatience and stupidity that broke the original one. Thanks, Dillon! Oh yeah - I went out there last night to check something else, and what did I see laying on the bench, right where it should be? That's right...
Posts: 5671 | Location: Portland, OR | Registered: February 12, 2007Reply With QuoteReport This Post
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Dillon has always treated me right on any problems I have had or parts needed. Dillon Rocks!

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NRA Certified Instructor
"Our duty is to serve the mission, and if we're not doing that, then we have no right to call what we do service" Marcus Luttrell
Posts: 903 | Location: Holland, OH | Registered: May 07, 2010Reply With QuoteReport This Post
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I have a RT1200 trimmer for my 650. When changing over tool heads last week, I set it too close the the edge of my bench, and being top-heavy, it promptly tumbled onto the floor and crushed the quick release electrical plug.

I called Dillon and they said send it to us and gave me an RMA number. I included a note with my phone number to pay for the repair because it was my fault. I mailed it out this past Friday afternoon and and got a Fed-Ex tracking number today in my email showing delivery for Saturday. I cannot say that I have had service like that in a long time. Thank-you Dillon

Browning Buckmark Target, Colt Junior, Colt .22 Target Model, Colt Trooper, Colt Cobra, Colt Gov't Model, Colt Combat Elite, Colt Competition Model, CZ Scorpion EVO, H&k P30L, S&W 625(.45 Colt), S&W 642, Sig P229R, P290RS, Beretta 96, Glock 21 & 30s, Ruger Blackhawk 45
Posts: 340 | Location: North Central Ohio | Registered: February 08, 2009Reply With QuoteReport This Post
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I bought a used 650 off an online auction site probably 20 years ago. I was having trouble with it and wanted to send it back for reconditioning-like $87.00 plus shipping. I got it back 10 days later with a whole bunch of new parts and it cost me nothing. Just the shipping their way. Great people to deal with.
Posts: 49 | Location: Pittsburgh | Registered: February 02, 2010Reply With QuoteReport This Post
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Picture of flashguy
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Yep. They have a super warranty and really mean it.


Texan by choice, not accident of birth

When they ask me, "Paper or plastic?" I just say, "Doesn't matter to me. I am bi-sacksual."
Posts: 22090 | Location: Dallas, TX | Registered: May 08, 2006Reply With QuoteReport This Post
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