I have one of the RCBS bench mount priming tools. Had it for a loooong time. I knocked it off the bench the other day onto a concrete floor and bent the top of the center post where the shell holders go. Shell holders would not fit any more. Asked RCBS how much a replacement part would cost. They sent me a new one at no charge!
RCBS very aggressively goes out of their way to keep customers coming back. I have had similar experiences with them. I misplaced the small primer seater for the hand priming tool and they insisted on sending me the upgraded parts for both small and large primers at no charge.
Great to know that there are healthy companies making that kind of effort. Glad they were able to help you out too!
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